Webinars

Maximum Performance takes an approach to webinars that places the learning experience at the heart of our design. No longer the poor-relation of classroom learning, webinar sessions allow participants the opportunity through discussion, case studies, practical role-plays, interactive ‘chat’ and whiteboard activities to experience a unique, targeted training intervention.

Participants attend a practical and focused 90-minute session during which they are able to explore some key models and concepts, discuss their situations and the application of these techniques in the workplace and have an opportunity to experience or role-play the new behaviours.

In addition, participants can download a helpful 1-page summary at the end of the session which they can use to refresh their memories and embed learning following the training.

We recommend maximum groups sizes of 12-18. Larger groups can be accommodated if necessary but we may need to make slight changes to the session outline.

Click on a webinar title below for further details.

Breaking bias

A 90-minute webinar

 

We all suffer from unconscious bias. Neuroscientists believe that more than 99% of the decisions we make and the actions we take are outside our conscious awareness. Most of the time we operate on autopilot – relying on deep-in-the-brain biases, preferences and assumptions that operate largely automatically.

While these mental shortcuts help us make decisions quickly and with little effort, they can have unintended consequences, including irrational thinking and faulty decision-making. When people are involved, bias can result in stereotyping, prejudice and a lack of diversity – and a multitude of problems at work.

This session helps people not only become aware of their own unconscious biases but gives them practical techniques for acting more consciously and making objective decisions.

Building bridges

A 90-minute webinar

 

Some people seem to just ‘click’ with others, building a large network and loyal friendship group. Built on the current research into Social Intelligence, this workshop focusses on how you can take a strategic approach to building bridges rather than relying on chance. You need to be clear about your ultimate purpose and develop a structured plan for achieving it. It is also about connecting with others and that means conversational skills are critical, making engaging small talk and introducing yourself memorably.

Challenging messages

A 90-minute webinar

 

Being able to deal with difficult conversations effectively is an essential business skill that is invaluable in maintaining good relationships and retaining business. Disagreements don’t disappear when they’re ignored. People are often concerned about having a difficult conversation because they’re worried the client or colleague might react defensively to what they’ve got to say. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact. This session will give people valuable techniques to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions.

Change management – process, agile

A 90-minute webinar

 

To achieve continuing success, organisations need to change to keep ahead of the competition, take advantage of the rapid development of technology and meet customers’ expectations. In an agile environment, change management is even more important because of its iterative nature, its impact on readiness and culture and the increased churn. Managers have an important role in initiating and implementing change, innovation and continuous improvement. This practical virtual session focuses on the strategy, implementation and process of change management, thinking about how it can be achieved effectively in an agile and changing environment.

Cognitive flexibility

A 90-minute webinar

 

People often have multiple responsibilities as part of their roles, and achieving these means being able to switch between one task or thought and another by developing cognitive flexibility. Being able to do this quickly and efficiently can give individuals huge benefits. As well as being able to manage priorities and time they will also have greater opportunities for linking concepts and ideas to generate creative ideas.

Collaboration

A 90-minute webinar

 

Working with others has never been easier – or harder. With more and more online collaboration tools people can share ideas and resources across platforms, but as people become busier and spread across countries face-to-face time for collaboration becomes harder and it becomes forgotten. This practical workshop helps participants navigate the different options and build a collaboration strategy that ensures it becomes the starting point for any project.

Collective intelligence

A 90-minute webinar

 

With the advent of artificial intelligence, collective intelligence now looks at the collaboration of people and computers to harness the power of both combined. Defined by MIT Sloan School of Management Professor Thomas Malone, collective intelligence occurs when both sides work together. This practical session looks at how people can work collaboratively with one another and technology to achieve optimum results.

Compelling case

A 90-minute webinar

 

We all need to influence others, but most people work with just a handful of approaches, so they’re less effective in certain situations or with certain people. Getting this right is a crucial business skill. This interactive and informative workshop will build on participants’ existing skills in providing a compelling case and give them additional strategies they can use so others say ‘yes’ more often. Whether it’s with clients, with peers, stakeholders, suppliers or C-level managers, participants will learn to structure their ideas to give them the greatest chance of achieving buy-in.

Complex problem-solving

A 90-minute webinar

 

This energetic, interactive and practical session will give participants the knowledge and skills to solve complex problems successfully. They will leave with powerful, innovative techniques and tried-and-tested tools that will enable them to be more successful in their roles. These include pros and cons, SWOT analysis, brainstorming, fishbone analysis and appreciative enquiry as well as delving deeper to find the root cause. Participants will learn how to use systems thinking to explore and gain insight to complex problems.

Creativity (advanced)

A 90-minute webinar

 

In an era of rapid change, organisations need their staff to be creative and innovative. This isn’t just a matter of what we do but of how we do it – creativity is just as much a feature of ‘boring’ management process flows as ‘exciting’ product development. This interactive session builds on the participants’ existing experience and knowledge of creativity in a masterclass structure that focuses on drawing from some of the most up-to date techniques from a variety of industries.

Cross-cultural competence

A 90-minute webinar

 

In a marketplace that is increasingly working globally, organisations can’t afford to neglect the importance of good communication. While a multicultural workplace offers opportunities, if people don’t adapt their approach there can be misunderstandings and frustration. Supporting your people in developing their cultural knowledge can give benefits through effective working relationships, better communication, improved employee retention and more productive staff. This practical VILT session focuses on improving relationships, understanding, communication and working across cultures.

Data brilliance – turning insights into action

A 90-minute webinar

 

Often data is the key to understanding a situation, but only if that data is converted into insight. Often people in data-driven roles will report information without giving those in different departments in business the insight to ‘de-code’ it and make it useful. This can be costly for an organisation, but it also means that those teams don’t benefit from the credibility, reputation and often the seat at the table that they deserve. This practical session encourages them to look beyond the data and give clear updates.

Judgement and decision-making

A 90-minute webinar

 

Being able to make the right decision – even in agile, ambiguous situations when you don’t have all the information you’d like – is critical to success in business, especially for managers and leaders. Participants will learn how to ensure they have all the information (including understanding the problem), how to overcome bias and identify which are reliable facts in order to make decisions, as well as determining which problems to devote the most time to using the Pareto Principle. They will develop their abilities in making decisions under pressure and communicating with clarity. They will appreciate the importance of gathering facts, taking an assumption-busting mindset and taking a strategic decision-making approach using the decision tree.

Delivering change

A 90-minute webinar

 

Change is a given in any organisation today. You can choose to lead it, go along with it or ignore it – but the last of these options is not a route to success. The best approach is to be positive and proactive, whether that’s in a context of organisation-wide strategic-level transformational change, or whether it’s a question of making changes within the areas of the organisation that are within your direct control. This engaging and interactive workshop will take you on a journey exploring your role in driving and supporting change, the impact of change on the human brain, and the steps needed to bring about successful change.

Diversity and inclusion

A 90-minute webinar

 

This highly participative session focuses on the importance of valuing individual differences at work and creating a positive working environment, where everyone is treated with dignity and respect. The programme highlights the responsibilities that managers have in this area and reinforces relevant organisational policies and procedures, particularly those relating to harassment and bullying. In addition, the workshop builds awareness of relevant legislation, taking a practical approach to minimising risk. The emphasis is on encouraging managers to manage positively and proactively, to model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.

Dynamic delegation

A 90-minute webinar

 

Most of us struggle to fit everything in at work; often staying late, sometimes suffering from stress and challenges with work-life balance. But does it have to be that way? No – when you have effective strategies for delegating to others you can achieve more, motivate others and contribute positively to their development. Everybody wins! This session will support participants in diagnosing readiness for delegation and giving clear guidelines to ensure work is carried out effectively.

Emotional intelligence

A 90-minute webinar

 

Rational, problem-solving intelligence is not enough. You need EQ – the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions. Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times. This session will help participants explore what it means for them and understand how to use it to make life easier, less stressful, more successful.

Generations, millennials

A 90-minute webinar

 

Millennials make up the largest percentage of the workforce, posing challenges to the structures, working practices and management styles of organisations and individuals of other generations. This practical session focuses not just on millennials, but on the traits, characteristics and differences between each of the different generations found in the workplace. Exploring preferences and behaviours through practical case study discussions, participants will explore how to adapt their style to others and avoid a ‘one size fits all’ approach.

Getting things done

A 90-minute webinar

 

Participants will be asked to consider how they spend their days and weeks, learning how to focus their use of time on their goals, targets and priorities and looking for ways of minimising or even eliminating their ‘time bandits’ – activities that bring no value to the business. The dangers of ‘busyness’ – of activity that doesn’t generate productivity. What’s the best way of managing your ‘to do’ list to ‘get things done’ – especially when you have competing demands placed upon you? Participants will learn how to avoid just doing the urgent things – while important things get compromised or even sacrificed.

Great feedback

A 90-minute webinar

 

Giving and receiving feedback may come naturally to some, but to others they are difficult and painful. It doesn’t have to be that way. Participants will explore the myriad benefits of feedback, how it can be positive and developmental and reduce workplace conflict and errors. Focusing on the importance of clarity, empathy, rapport and collaboration as well as knowing your desired outcome, they will leave more confident in delivering feedback to others with impact.

Creativity for logical thinkers

A 90-minute webinar

 

Managers and staff in every forward-thinking organization need to generate new ideas, products, services and processes if they’re to maintain their competitive edge. This means that creativity and innovation aren’t simply nice-to-have skills – they’re essential for success at every level in every organisation. While some people seem ‘naturally’ creative, in reality innovative thinking can be developed by anyone. This workshop provides a great introduction to the creative process for people who typically work in a more logical way. Participants have lots of opportunities to use proven techniques on their own real work problems and situations. They learn how to challenge existing thinking and generate new ideas – and how to make sure the best of them are captured and implemented.

Managing expectations

A 90-minute webinar

 

A lot of us remember being told to ‘under-promise and over-deliver’, but in reality it can be easy to try to please by making promises that we struggle to keep. Whether it’s down to us, or factors outside our control, sometimes whatever the reason we simply can’t deliver and this is why it’s important to manage expectations from the start. Tackling some of the mindset issues, like ‘no news is good news’, participants explore the stages of projects and how to set clear expectations from the start, how to keep people updated and how to deliver bad news if needed.

Openness – developing openness and a culture of conscious inclusion

A 90-minute webinar

 

Have you ever been told by someone that you made them feel left out, or less than welcome? Most of us have, and for most of us it’s something that’s happened by accident. Whether it’s through existing strong connections with people that take your focus, being driven by the task and not thinking about how you’re working with others, or through the emotional leakage that people pick up through our behaviours and body language, it’s easy to create distance between ourselves and our colleagues. This practical virtual workshop encourages participants to increase their self-awareness and create a strategy that ensures they work towards a culture of conscious inclusion.

Peak performance – get the best out of your team

A 90-minute webinar

 

High-performing teams improve productivity and efficiency and lead to increased employee engagement. When people work well together they are able to use all their varying strengths to achieve success. It takes a self-aware and effective manager to achieve this and maintain high performance. Every team is different and there are many factors that influence how a team performs over time. This informative, engaging and practical workshop will equip managers to create and manage a high-performing team, taking them to peak performance.

Performance management – why bother?

A 90-minute webinar

 

Business success is only achieved by its people – they are a company’s greatest asset. Making sure you use your assets in the best way possible is a crucial business skill. This programme will help you develop and stretch your high achievers as well as manage any under-performers effectively. Addressing some of the common causes of under-performance and lack of motivation will help everyone in your team, free up your own time and help you achieve better results all round.

Relate (build good working relationships)

A 90-minute webinar

 

Working together effectively has a huge number of benefits, from feelings of satisfaction and wellbeing at work to increased productivity. Being able to relate to others and collaborate is good for everyone. This practical session encourages people to explore their current working relationships and to identify those that could be improved. Through proven techniques, peer sharing and role play they will develop strategies to take their relationships with colleagues to the next level.

Servant leadership

A 90-minute webinar

 

The concept of the servant leader inverts the norm. Instead of employees existing to serve the leader, the leader exists to serve employees, especially those on the front line. Coined originally by Robert Greenleaf, he understands that customer service associates often have the greatest impact on what the customer thinks about the product and more particularly the service they receive. Whilst it challenges the traditional view, according to a study by Sen Sendiva and James C Sarros, Servant Leadership is being practised in some of the top-ranking companies today, and these companies are highly ranked precisely because of their leadership style and following.

Service mindset

A 90-minute webinar

 

Giving service isn’t enough these days. People expect – and deserve – consistent and high-quality service. If they don’t get it, they may go elsewhere – and generate negative publicity for your organisation. This interactive virtual session is focused on changing mindsets and behaviours so that participants meet and exceed the expectations of their customers (internal or external). They will learn valuable techniques for providing excellent service, handling difficult or dissatisfied customers effectively and, where appropriate, identifying up-sell opportunities along the way. They will explore their own mindset and how to reframe thoughts to feel more positive.

Storytelling

A 90-minute webinar

 

‘Storytelling is the most powerful way to put ideas into the world today.’ (Robert McKee)

This targeted virtual session will guide presenters and salespeople how to use compelling anecdotes, case studies, analogies and real-world examples that are engaging, memorable and persuasive, in order to enhance their communication. Participants will discover what story format to use when; how to collect, create and craft stories for optimum effectiveness; and explore the best ways of delivering their stories for the largest impact.

Your impact on others

A 90-minute webinar

 

Being technically good at your job isn’t enough – good people skills are also essential. Whatever your profession and role, you need to be able to connect with others, present ideas assertively and build strong, lasting relationships. This practical session will cover self-awareness and how participants can develop their ability to make a positive impact, whatever the situation. They will discover how to avoid fading into the background, how to raise their profile and how to present ideas powerfully to internal stakeholders and managers.

Making an impact with a virtual audience

A 90-minute webinar

 

The success of many organisations depends upon their ability to collaborate and communicate with others effectively in a virtual environment. All too often it goes wrong, leaving some individuals feeling isolated or frustrated, and struggling to achieve their goals with projects going off track. People often think that everything they have learnt in the physical world can be translated into online presentations and meetings, but in reality it can’t. Built on practical examples, learnings from business psychology and neuroscience, this session gives participants a toolkit they can use to increase their virtual impact.

We can, of course, tailor any of these webinars to your precise requirements or we can design a programme from scratch. Just give us a call today on 01582 714280.