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  • Judgement and decision-making

Judgement and decision-making

Being able to make the right decision – even in agile, ambiguous situations when you don’t have all the information you’d like – is critical to success in business, especially for managers and leaders.

Participants will learn how to ensure they have all the information (including understanding the problem), how to overcome bias and identify which are reliable facts in order to make decisions, as well as determining which problems to devote the most time to using the Pareto Principle.

They will develop their abilities in making decisions under pressure and communicating with clarity. They will appreciate the importance of gathering facts, taking an assumption-busting mindset and taking a strategic decision-making approach using the decision tree.

Learning objectives

Webinar outline

Designed as a highly interactive 90-minute webinar.

1. Welcome, agenda, overview

2. What gets in the way of good decisions?

3. Making decisions

4. Flexible decisions

5. Action plans and next steps

6. Close

Multiple delivery formats and options
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Face-to-face delivery

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Virtual delivery

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Tailored solutions

Training Areas...

Leadership & management development

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Customer Service Training

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