The Maximum Performance Management Development Programme
This tried-and-tested, ILM-recognised management development programme will help you become a better manager. And a successful manager means a less stressed team!
Taking part will help you step up and really make a difference. Experiential, stimulating and inspirational, it’s a great foundation for a successful career in management.
We cover all the key areas, starting with you. The Facet 5 personal profile will help you develop your understanding of your own behaviours before you start trying to deal with the behaviours of your team. The first of two one-to-one coaching sessions will help ‘unpack’ your profile report, a valuable tool on the management development programme and back in the workplace.
Then we get stuck in to all the key issues and challenges, one bite-sized module at a time. Guest specialists and our wonderful actors add another dimension. The modular approach gives you plenty of tools and strategies for dealing with everyday challenges in the workplace (and the time to put them into practice, before coming back for the next session), as well as the opportunity to learn from others’ experiences, and to benefit from the practical advice and guidance of some inspirational trainers. A final coaching session helps you plan your next steps.
This management development programme is designed primarily for those in the process of stepping up to management for the first time – ideally, from those not yet appointed to those who’ve been doing it for a couple of years. But it’s never too late, as this feedback from recent participants shows:
‘The biggest compliment I can give the course is that I took it 15 years too late! I have been on a lot of training courses and this is by far the best.’
‘If I could have, I would have done this course years ago before starting my managerial career.’
‘I confess, having managed teams of people for several years, when my Managing Director signed myself and a colleague up for the course, I was unenthused to say the least. I thought I already knew all I needed to about management. I was wrong. This course has really helped me to identify the areas I need to focus on, for me and my team.’
Sessions usually run monthly, virtually or face-to-face, as you prefer.
Click the boxes for the detailed content of each session.
- Your management development programme
- The content and context
- Why invest in managers?
- Expectations
- 1:1 coaching to support you
- The reflective cycle
- Your personal profile
- The desire to lead – a questionnaire
- What makes a manager?
- A fun interactive session on identifying the key attributes of effective managers
- The Facet5 profile
- An introduction
- What it is and what it does
- General characteristics
- Your value to the organisation
- Checklist for communicating with you
- How to adapt your communication style
- Know your ideal working environment
- How others may perceive you
- Your motivations
- How your manager can get the best from you
- Your development areas
- Crucial conversations
- What stops us from giving and receiving feedback? A look at the barriers that stop us giving feedback
- Skills needed to be confident: Identifying the skills and demonstrating them
- Observations and inferences: Think before you talk!
- Hold an honest conversation: Have a go from one of our scenarios!
- Effective delegation
- The 4 steps to successful delegation
- Your delegation log
- What is the task?
- Identify the right person
- Now have the conversation
- Managing through change
- Identifying changes within organisational / team levels (pre-work): What changes are happening that we need to be aware of as managers?
- What do we need to be an effective change agent? Identifying the right skills, knowledge and behaviours
- The change transition curve: Managing your team through change
- The forcefield analysis: Using the model to manage change effectively
- Influencing and negotiating
- Influencing power bases: What power base do you use to influence those around you? Does it work?
- Push v Pull
- Your personal network: Who is in your network? How much do you invest in it?
- Win-win negotiation: Using Covey’s negotiation matrix to choose your strategy
- Influencing others in meetings: Practical exercise using a range of influencing styles
- Running effective meetings
- Your experiences of meetings: What contributes to a successful meeting and why do they cause frustration and so much pain?
- The role of the chair
- Before / during / after
- Managing the process and the people!
- Skills required
- Dealing with challenging situations: 7 challenging situations
- A strong opening: Setting the scene
- Clarity in communication
- Problem-solving and decision-making
- 5 Top tips: How your mind functions when making decisions
- Cause and Effect: Using the model to solve a problem
- The SCAMPER model: 7 thinking techniques
- Managing working relationships
- Managing upwards: How you can get the most from your manager
- The Emotional Bank Account: Are your relationships in credit?
- Trust is the key
- The Trust questionnaire
- The Reina Trust model
- Transactional Analysis: How this approach can help you strive for adult to adult conversations
Facet 5 – your personal report (with feedback in your first coaching session)
- Creating the environment for success
- Your experiences of being managed
- Team stages: Managing your team through stages of transition
- Your expectations: Be clear about what you want
- Shadow of a Leader: Being aware of the shadow that you cast
- Time and priority management
- Where does your time go? What are your time stealers and how you can either control or eliminate them. A time trap questionnaire
- How others see me spending my time: Are you focusing on the right things?
- Prioritising and to-do lists: How you plan and structure your tasks
- The urgent / important matrix: Transferring your lists to find out what is important and what is urgent and the difference between the two
- Managing performance reviews
- The performance conversation: Make those end of year conversations useful and interesting
- The appraisal agenda: Does your scheme work for everyone?
- Setting SMART goals: An underrated skill. Practice by pulling apart some example objectives
- Performance management – be creative! Avoid just a conversation about what they have / haven’t done. Make it interactive! Focus on the wheel!
- Objectives: Quantifiable v Behavioural
- Assessing performance: What does good / poor performance look like? It needs to be articulated
- Coaching skills to develop others
- Spectrum of skills: Identifying the skills required to hold an effective coaching conversation
- Listening skills: How good are you?
- The coaching approach: Have a go at a conversation
- Know All, Tell Not: Try this approach!
- Practical coaching session using the GROW model: A chance to put theory into practice
- Communicating and presenting with impact
- What’s it all about?
- Introduction to the spoken word
- Understanding the needs of the listener
- Finding the story in complex content
- Motivating activity
- Analysing memorable messages
- The Six Principles of Sticky Ideas (Dan and Chip Heath)
- Making it personal
- Analogies and metaphors
- Keeping it simple
- Pictures and props
- Communication clarity
- Emotional intelligence and your personal brand
- What is EI and why is it important?
- Understanding EI and the link to great management and leadership
- What is empathy? Empathy v sympathy
- Your personal brand: What do you stand for and do others see the same brand as you?
- The Johari Window: Self-perception v Others’ perception of you
- EI questionnaire: Sharing outcomes and perceptions
- Leadership styles
- The management v leadership debate: Is there a clear difference, or are we expected to carry out elements of both roles?
- Transactional v Transformational Leadership: What they are and when to use them
- Different management styles – traditional v modern: Choosing what’s right for you
- Managing the generations: Understanding the generation gap!
- Programme review
- Your values: Knowing what’s important to you
- Career questions interview: Following a set of questions to enable you to think about your next steps in your management journey
- Know your WHY: Understanding your why can help you understand others’
- Your manager canvas review: Are you the same manager as when you started this programme?
- Application of your learning: It’s not what you know, but what you do!
- Your MDP review and feedback: Sharing your experiences
- Celebrate success! Time to celebrate and move forward
Two one-to-one coaching sessions (usually after days 1 and 10)
This is a very flexible management development programme. Some clients choose to run it ‘as is’, others prefer to have us tweak it for them, and for others we take it just as a starting point for a conversation before designing a completely bespoke package for them.
Tried-and-tested, the MDP can be run ‘as is’, as an ‘off-the-shelf’ programme.
Or you might want to make a few tweaks.
For example, everyone has their favoured psychometric. We love Facet 5. It’s so easy to use and understand that we think of it as the Apple Mac of the psychometrics world (if you haven’t come across it before, give us a call and we’ll set you up with a free trial). But if you’d prefer a different tool, that’s fine – we’re perfectly flexible.
You might also want to use a 360, for ‘pre and post’ evaluation.
You might want to think about a launch event, involving key stakeholders. A completion event, perhaps with team presentations to senior managers, can also work really well. We can help with a business project exercise to run alongside the programme too.
Or you might want to add a session on finance, for example, or project management, or commercial awareness, or cross-cultural communication, or sales and marketing, or the customer journey. Through our sister company, The In-House Training Company, we have access to a very wide range of subject matter experts, so adding modules is easy.
Equally, you might want to cut a couple of sessions if you don’t think they’re relevant to your managers. That’s fine too.
We can also build in social learning opportunities, so that participants learn from each others’ experiences as well as benefiting from the practical advice and guidance of some inspirational trainers.
Or you might want to make more use of the actors.
These are all simple changes to make.
Give us a call and we can talk through the options with you.
Some clients prefer virtual delivery, particularly for dispersed or hybrid teams. That’s fine. We usually deliver the sessions on Zoom but we can use Teams if you prefer. Sessions are generally run as two hours in the morning and two hours in the afternoon, to ensure that everyone can maintain focus and energy levels throughout (you will participate!).
Other clients prefer the advantages that in-person delivery gives. A full day means that we can cover a little more ground, there’s more opportunity for participants to learn from each other, it’s better for team-building and networking.
The choice is yours. This management development programme works perfectly either way.
And either way, there’s pre-work for each module, with permanently shared learning resources on Padlet (or via our own website, if you prefer).
Our programmes and materials are designed with inclusivity in mind from the outset, but if there are any specific issues of which we should be aware, please give us a call to talk them through.
Looking for something a bit different?
We’ve been designing bespoke management development programmes for 25 years.
Perhaps you need something tailored to your values or competency framework? Perhaps you need a programme to help support a culture change?
Perhaps you’re ‘just looking for something a bit different’?
Perhaps you’ve got some ideas already and simply need a like-minded partner with whom to co-create and even co-deliver?
Give us a call and we can talk through what approach might work best for you, your managers, your organisation. We always welcome an opportunity to get creative!
Whether ‘as is’ or bespoke, we deliver programmes on a global basis, using our international network of more than 140 associate trainers in more than 60 countries around the world.
So far, we’ve delivered this management development programme in Dutch, French, German, Italian, Mandarin, Spanish and Portuguese. Other languages available on request.
Global delivery sometimes means accommodating different cultures, different languages, different delivery styles. Give us a call to talk it through and we can discuss the logistics for your particular project.
Welcome to some of the key players in our UK delivery team of more than 25 expert facilitators around the country:
Scott Rumsey
Scott is a Lead Consultant at Maximum Performance. A very experienced and enthusiastic trainer, facilitator and coach, he relishes the opportunity to help managers succeed in their roles and careers. Scott is our lead personal coach for the programme.
Jamie Chambers
Jamie is a highly experienced, qualified, award-winning and nationally recognised professional within the world of learning and development. He is passionate about empowering change, transformation and growth in a fun, creative and inspiring way.
Alastair Jones
Alastair has authentic leadership experience after more than five years ‘in the trenches’ as CEO of a national charity. He has been developing business leadership teams from large household names to small businesses, using his leadership experience to inspire and inform growth.
Nick Johnson
Nick has 30 years’ experience in training, coaching and consultancy. He enjoys working with managers and leaders to help them reach their potential, overcome challenges and create a work environment where individuals and teams thrive.
Amanda Dudman
Amanda is a highly experienced coach and facilitator specialising in providing management development programmes, coaching and facilitation services to the public and VCSE sectors. Amanda works at all levels within organisations, from the board (or Elected Members, in local authorities) to frontline. She is our lead consultant for public sector and VCSE work.
Alistair Donegan
Alistair helps organisations, teams, and individuals, from apprentices to graduates to CEO’s, to communicate and work better together. He has significant experience working with senior leaders including C-Suite for various blue-chip companies across a range of industries worldwide.
We have a team of outstanding facilitators who deliver the programme internationally, in English and local languages, including:
Angela Lequenne (France)
Angela’s time in global companies gave her hands-on experience of multi-cultural team leadership, transversal project management, international marketing and sales, key account management and customer service, quality and product development. She puts this experience to good use as a an outstanding multi-lingual facilitator and coach, working across Europe and internationally.
Georgina Barquin (Spain)
Georgina has more than 25 years’ experience of executive coaching and management skills, designing and implementing management and personal effectiveness skills programmes for top management and executives. She is also Management Skills Professor at EAE Business School and Professor at Francisco de Vitoria University (where she won the award for ‘Best Professor of the Year’).
Louis Seah (China)
Louis runs his own management consulting and training business based in Shanghai and operating across the country and the region. For the past twenty years he and his multi-lingual team have been consulting, facilitating, training and coaching for a wide range of multi-national organisations. Louis is also a popular conference speaker.
Denise Chakranarayan (India)
Denise is a director in a training, language and communication company based in Pune. With more than 25 years’ experience, she delivers workshops and VILT sessions for a wide range of organisations on a variety of subjects, including management skills, team building, business communication skills, customer service excellence, inter-cultural skills, and interpersonal skills.
Fiona Talbot (Italy)
Fiona has been based in Rome for more than twenty years, working as a trainer, facilitator and coach designing and delivering training and development programmes in English, French and Italian to multinationals in Europe and further afield. Fiona’s main focus is enabling managers to discover their potential and develop their ability as credible and successful leaders, designing and delivering workshops on management and personal effectiveness.
Martin Maglia (Austria)
One of our most popular facilitators, Martin had hands-on experience of managing sales, purchasing and business process re-engineering projects, working across Europe and in Saudi Arabia, before he set up his own consultancy thirty years ago, focused on coaching, management development and sales training. He is also an author and conference speaker.
We think this is great programme. Obviously. But what do the participants make of it?
Here are some sample comments from the thousands who have now been through the programme:
‘After each session, I have gone back to work feeling more confident, more motivated and better equipped to do my job’
‘Absolutely fantastic – already recommended to three colleagues’
‘By far the best training course I have been on’
‘I would highly recommend this to any newly appointed team leader / manager’
‘Jargon-free, highly accessible, and very easily applied to day-to-day life back in the office’
‘It’s been a great development opportunity’
‘My confidence as a manager has grown and evolved since learning new skills and being able to put them into practice’
‘Cyrus’s enthusiasm is infectious’
‘I had a one-to-one session with Scott Rumsey and this was fantastic’
‘Well-paced, thought-provoking and enlightening’
‘I am recommending this programme to a lot of people!’
‘I’d recommend the MDP to anyone looking to build confidence in leadership, develop skills, create a network, and progress their career’
‘It’s a great way to demystify management’
‘It’s a great programme’
If these are the sorts of comments you’d like to see from your management development programme, give us a call to talk through how we might be of service to you.
