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  • Honest conversations

Honest conversations

A one-day workshop

This unique programme will make it easier for you by giving you the opportunity to develop your skills and confidence to hold an honest conversation, in a safe environment. It will help you have conversations that deliver better outcomes even when they are challenging or difficult.

Pre-work: Complete a task about a typical 1-2-1 agenda and bring it to the session.
Learning Objectives
Workshop information


This session is appropriate to managers at all levels, team leaders and supervisors who want to hold honest conversations. 


A highly practical one-day workshop (seven hours including mid-morning, lunch and afternoon breaks) for a group of up to 12 people. It’s also available as a half-day session, and there’s a 90-minute ‘flexinar’ version too.

The expert trainer

Amanda is always the first port of call for public service and VCSE clients. She is an extremely popular trainer, facilitator, coach and consultant with an in-depth understanding of what it means to work in the public and VCSE sectors.

Workshop outline

Morning session

1. Welcome, aims and introductions

2. What is an honest conversation?

3. Building the relationship – the foundation to holding honest conversations

4. Effective feedback skills

5. Dealing with challenging behaviours

Afternoon session

6. The Emotional Bank Account (model and tool)

7. Effective communication tools for holding an honest conversation

8. Dealing with conflict in a conversation

9. Tips and guidance for good practice

10. Action planning

Multiple delivery formats and options

Face-to-face delivery


Virtual delivery


Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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