A one-day workshop (virtual or classroom)
This is an interactive and dynamic workshop designed to help participants increase their understanding of conflict and of the use of mediation mindsets and skills to manage it. Mediation facilitates people in conflict finding their own way forward. By using mediation mindsets and skills, participants will be able to understand the sources of conflict and how to manage it and will become more effective in dealing with it in their organisations.
Specific topics covered in this programme can be delivered on their own in other formats, eg, as a ½ day session, or as a 1- or 2-hour bite-sized session, eg, the Thomas Kilmann Instrument and the PIN model or I statements.
Learning Objectives
- Understand yourself better when in conflict
- Be aware of how people in conflict behave, feel and think
- Understand, and be able to apply, mediation mindsets and skills to managing conflict
- Be able to deal with conflict more effectively, becoming more confident and assertive
Workshop information
Workshop outline
1. Introduction
- Workshop objectives
- Participants’ experience and confidence in this area
- Personal objectives
2. Overview of conflict
- Conflict in organisations and teams
- The conflict escalation spiral
- Constructive or destructive conflict?
3. Causes of conflict
- Neurobiology and conflict: reaction and response
- Observations and interpretations
- Mayer’s Wheel of Conflict
- The PIN model: Positions-Interests-Needs
4. Key mindsets in mediation
- Impartiality and neutrality
- Creating space
- Creating safety
5. Key skills
- Listening for facts, feelings, needs and assumptions
- Reflecting and summarising
- Powerful questioning
- Empathy
6. Assertive communication and non-violent communication
- NVC model
- I statements
7. Application and review of the day
- So, what do you need to deal with conflict successfully?
- Diffusing a reaction
- Action planning
- Review and close
