t. +44(0)1582 463 460
e. info@maximumperformance.co.uk
t. 01582 463463
e. info@tihtc.co.uk
  • Managing grievances

Managing grievances

A 90-minute virtual session

This webinar focuses on how to manage grievances.

The emphasis is on the use of early resolution and taking a positive and preventative approach.

The session builds knowledge and confidence in handling employee concerns, complaints and grievances objectively, fairly and appropriately in line with internal policies / procedures and best practice.

This webinar can be complemented by separate sessions on ‘Managing conduct’ and ‘Managing capability’.

Learning Objectives
Workshop information


Anyone in an organisation of any sort with responsibility for managing staff – or with responsibility for advising managers: HR professionals and line managers. 

Special feature

This programme can be tailored to particular settings.

Virtual session outline

1. Welcome, agenda, overview

2. What is a grievance?

3. Managing a grievance

4. Challenging situations

5. Scenarios

6. Creating and sustaining a positive culture

7. Action plans and next steps

Multiple delivery formats and options

Face-to-face delivery


Virtual delivery


Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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