A 90-minute virtual session
This virtual session focuses on how to manage disciplinary issues effectively.
The emphasis is on the use of a structured approach, with problems identified early and managed positively and proactively. The session builds knowledge and confidence in handling these issues objectively, fairly and appropriately in line with internal policies / procedures, best practice and legal requirements.
This virtual session can be complemented by separate sessions on ‘Workplace investigations’, ‘Managing capability’ and ‘Managing grievances’.
Learning Objectives
- Understand the benefits of managing conduct proactively
- Be able to manage conduct informally where appropriate
- Understand how to take formal disciplinary action in line with policies and procedures
- Be clear on the manager’s role and responsibility at each stage
- Appreciate the employment law issues involved
Workshop information
Virtual session outline
1. Welcome, agenda, overview
- Objectives and agenda
2. Identifying conduct issues
- Performance issues – conduct v capability
- Setting clear standards and the need for evidence
- Getting to root cause
- Closing the gap
3. Managing conduct
- Purpose and benefits of taking action
- Rules and procedures
4. Informal action
- Taking effective informal action
- 10 key steps
5. Formal disciplinary action
- Ordinary and gross misconduct
- Investigations into allegations of misconduct
- Formal hearings – procedure and outcomes
- Roles and responsibilities
- Right of appeal
6. Employment law
- Unfair dismissal – the test of reasonableness
- Discrimination law
7. Scenarios
- Taking appropriate action
- Challenging situations
