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  • Handling sensitive HR issues

Handling sensitive HR issues



This is a highly participative workshop aimed at giving line managers additional strategies, skills and confidence to handle the myriad of sensitive and challenging issues that may arise in the workplace. It will provide practical tools and tips for dealing with these issues appropriately, in accordance both with the client’s internal policies and procedures and with any relevant employment legislation. The programme will encourage group discussion and will allow participants time to raise any specific issues they find the most challenging to handle.

The emphasis is on encouraging managers to manage positively and proactively, to role model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.

Learning Objectives
Workshop information


All managers, in any type of organisation – large or small; public, voluntary or private sector.


This workshop is highly participative and uses a range of activities such as group discussion of scenarios, individual and small group exercises, and a quiz to ensure learning and the transfer of this learning back into the workplace.

Workshop outline

1. Introduction

2. Handling sensitive issues well

3. The organisational context

4. Personal issues

5. Dealing with sensitive issues

6. Other sensitive issues

7. Skills practice

8. And finally…

See what participants have said about this programme
Multiple delivery formats and options

Face-to-face delivery


Virtual delivery


Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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