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  • Disciplinary, capability and grievance issues

Disciplinary, capability and grievance issues



This programme will enable participants to manage disciplinary, capability and grievance issues effectively. The emphasis is on the use of a structured approach, with problems identified early and managed positively and proactively. The course builds knowledge, skill and confidence in handling these issues objectively, fairly and appropriately in line with internal policies / procedures, best practice and legal requirements. 

The programme is always tailored to the client organisation’s internal policies and procedures. Participants are asked to familiarise themselves with relevant policies before the course since they will be referred to during the training.

Learning Objectives
Workshop information


This course is intended primarily for HR practitioners operating in a unionised environment, but it would also benefit senior managers from the organisation as well.


This one-day course is highly participative and uses group exercises, case studies and practical exercises to illustrate problems and develop a best practice approach in dealing with them. Group discussions and feedback are used to develop learning points and to enable participants to relate examples to their own situations.

Workshop outline

1. Introduction

2. Employment legislation

3. Managing conduct

4. Understanding disciplinary policy and procedures

5. The disciplinary hearing

6. Managing capability

7. Managing grievances

8. And finally…

See what participants have said about this programme
Multiple delivery formats and options

Face-to-face delivery


Virtual delivery


Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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