A two-day workshop
This two-day workshop will help you develop your skills as a strategic partner and equip you with the knowledge to take a coaching approach with both internal and external stakeholders. We will explore two perspectives: you as a strategic partner, and how you use a coaching approach to engage others to deliver.
Learning Objectives
- Secure new positions
- Build the rapport and establish good working relationships in short time frame
- Understand your work and communication styles
- Flex your own behavioural styles to engage other effectively
- Understand sources of ‘power’ and how to influence without position power
- Use coaching skills and techniques
- Manage group dynamics and difficult individuals
Workshop information
Workshop outline
DAY ONE
1. Working effectively with others – your work and communication style
- The MBTI profile
- The implications of my work and communication style
- How others may perceive me, my strengths and weaknesses
- What is rapport?
- Flexing my style to build rapport
2. Working effectively with others – using a coaching approach to engage
- 5 key coaching skills
- Listening to understand
- Questioning to move to effective outcomes
- Co-CREATE model – coaching with an agenda
- 15-minute outcome-focused conversations
- Developing techniques to deal with conflict effectively
DAY TWO
1. Power dynamics
- The sources of power in organisations
- Influencing with integrity
- Stakeholder mapping
2. Delivering difficult messages
- Direct communication
- FACTs coaching model – challenging with integrity
3. Dealing with groups
- ‘Hot’ group issues
- Functional and dysfunctional group behaviour
- Strategies for managing groups effectively
- Practical interventions for getting effective outcomes
