A one-day workshop (virtual or classroom)
One of the most under-rated skills of all time, the ability to give and receive feedback is a core skill required by everyone, especially those who have the responsibility for managing others.
This workshop is very practical in its nature, giving participants an opportunity to practise and structure a feedback conversation that leaves them with an effective outcome.
Learning Objectives
- Build confidence in giving feedback
- Identify the skills required to give and receive feedback
- Appreciate the difference between observation and inference
- Make your feedback specific
- Deal with challenging people
- Apply the ‘Emotional Bank Account’ theory to your relationships
- Practise active listening
- Build rapport
- Make sense of body language
- Give and receive feedback
- Summarise and paraphrase to ensure understanding
Workshop information
Workshop outline
1. Welcome and introduction
- Participants are welcomed to the programme and invited to share their personal objectives and challenging upcoming conversations
- Participants are given an action plan template to complete throughout the workshop
2. What stops us?
- How the word ‘feedback’ creates an emotional response
- Barriers facing us
- Identifying key skills to give and receive feedback
- Self-assessment
3. The conversation
- Planning effectively
- The other person
- Why people behave the way they do
- Feedback needs to be specific
4. Tools to support you
- The Emotional Bank Account
- Win-Win negotiation
- 11 types of non-verbal signals
- Building rapport
5. Conflict
- How do you define conflict?
- Conflict styles
- How to adapt to others’ strategies
- Emotion v logic
6. Your conversation – putting it into practice
- Your final preparation
- Having the conversation in a 1:1 session
- Getting immediate feedback
- Role shift exercise
