Customer service
One of our specialisms. Not only do we offer bespoke customer service training under the Maximum Performance brand, often for our public service clients, but we also have a very successful sister company, The Customer Service Training Company. Most of the links below will take you to their site:
The modules
- GREAT Customer Service
- GREAT Complaints - How to resolve a complaint
- GREAT Diplomacy - How to reduce the heat in a challenging conversation
- GREAT Empathy - How to challenge with empathy
- GREAT Hand-Overs - How to seamlessly hand over your customer
- GREAT Money Talk - How to be confidence discussing money with customers
- GREAT Phone Calls - How to have GREAT customer conversations over the telephone
- GREAT Resilience - How to be buoyant in customer service
- GREAT Sales Talk - How to unlock sales through service
- GREAT Skills - The GREAT customer service 'masterclass'
- GREAT writing - How to write engaging customer communications
- Coaching for GREAT customer service
- Call control with confidence
- Challenging client conversations
- Communicating with the bereaved
- Customer engagement
- Customer service team identity day
- Dealing with difficult customer situations – in a public service context
- Delivering difficult messages to customers
- Delivering GREAT customer service – in a public service context
- Dramatic customer service
- Emotional intelligence for customer service
- Emotional intelligence for GREAT customer service
- GREAT public service diplomacy – a de-escalation technique for dealing with difficult customer situations
- Helping people buy
- Improving service delivery to public service customers across channels
- Call coaching skills in the customer service environment
- Improving service delivery to public service customers across channels
- Live Chat – beyond the basics
- Reception perfection!
- Resilience in customer service
- Service mindset
- Service with a sale
- Successful IT / technical support
- Understanding your customers
- Unleashing customer conversations
