t. +44(0)1582 463 460
e. info@maximumperformance.co.uk
t. 01582 463463
e. info@tihtc.co.uk
  • Unleashing customer conversations

Unleashing customer conversations

A one-day workshop (virtual or classroom)

Are you looking to elevate your team’s skills in identifying and addressing customer needs effectively?

Understanding customer needs is a crucial aspect of sales success. It acts as a compass, guiding companies through the complex landscape of customer preferences and expectations. This deep understanding leads to the creation of products and services that resonate with customers, ensuring a smoother, more effective service that drives business growth.

Learning Objectives
Workshop information


Professionals keen on mastering customer need assessment and engagement strategies.


This one-day programme is available both face-to-face and virtually.

The expert trainer

Tim is passionate about helping people achieve greater results in business, specifically in business-to-business sales.

Workshop outline

1. Introduction

2. Deep dive into the 'menu of needs' process

3. Identifying customer needs

4. Creating a customised 'menu of needs' slide

5. Practical application through role plays

6. Implementing the process in real-world settings

7. Review, Q&A, and feedback

Multiple delivery formats and options

Face-to-face delivery


Virtual delivery


Tailored solutions

Training Areas...

Leadership & management development

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt

Management & personal effectiveness

In voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat.

Customer Service Training

Minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo.

Boardroom effectiveness

cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Maximum Coaching

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque.

Specialist Subjects

quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

Ask us a question...

How can we help?

Got a question for us? We’d love to hear from you! Dial 01582 463463 or use the form below.

Please enable JavaScript in your browser to complete this form.

Don't miss our latest updates & offers

Get the latest news, updates and special offers delivered straight to your inbox when you join our mailing list…

Please enable JavaScript in your browser to complete this form.
How can we help?

Want to know more about our training areas?

Simply submit your question(s) below for a response within 24hrs…

Please enable JavaScript in your browser to complete this form.