A one-day face-to-face workshop (with a half-day virtual follow-up workshop)
Holding effective coaching conversations develops people’s capabilities, improves effectiveness and enhances productivity. It also encourages ownership and responsibility, leading to staff being empowered and more accountable.
This participative, practical workshop will help you understand what coaching is and build your coaching skills, enabling you to acquire a solid understanding of the effective practice of coaching for line managers in the variety of settings you work, be it face to face, virtually or hybrid.
Learning Objectives
- What coaching is and the boundaries of the approach that ensure it is collaborative and empowering
- When to use coaching and when not to and how to take and make opportunities to have coaching conversations
- how to listen deeply and skilfully alongside the key skills and behaviours an effective coach needs
- how to structure a coaching conversation
Workshop information
One day face-to-face workshop
1. Welcome, aims and introductions
- Welcome, introduction, takeaways
- Getting to know each other and our experiences
2. Understanding coaching
- When to coach, when not to coach
- Recognising ‘coachable moments’
- Understanding what coaching is and the boundaries of the role
- Skills and tools for effective coaching: the human communication mix
3. Coaching in practice
- What does an effective coach do?
- The skills and tools for effective coaching. Some activities and exercises.
- Structuring a coaching session
- Focus and outcomes
- Beginning > middle > end – Explore, Understand, Action model for productive conversations and enabling engagement
- Useful coaching models for performance based and strengths-based coaching
4. Introducing the GROW model
- A flexible and structured way to hold effective coaching conversations:
- Goal
- Reality
- Options
- Way forward/Will
- Short demonstration by the trainer of GROW in practice
- Practising and using GROW together
- Reflective review in plenary
5. Making it stick
- How to integrate coaching approaches into the day to day as a line manager
- Tips and ideas for success – including for ‘tricky moments’
- Personal action planning
The half-day follow-up virtual workshop
1. Catch-up
- Welcome, introduction, takeaways
- Where are you now?
- A reviewing activity: what has gone well since the training workshop; has anything not gone so well?
- Refresh on the coaching model
- Peer coaching activity: reflecting on how you are applying coaching skills in practice in your role
- Review and feedback
2. Developing skills and approaches that support effective coaching
- Coaching practice:
- Practising in pairs, followed by a review and feedback
- What next?
- Developing your coaching skills and experience onwards
- Being clear about your next steps and using reflective practice
- Personal action planning
