If you’re assertive you can portray a strong, confident image and put your views across while still taking other people’s opinions into account.
If you’re not assertive, especially if you become passive aggressive or aggressive, you can cause misunderstandings, frustration and even a breakdown in relationships at work.
This session will help you build confidence to be more assertive more of the time. And how to disagree without being disagreeable!
Learning objectives
- Recognise the differences between assertive, aggressive and passive behaviour
- Understand the impact your behaviour has on people
- Make assertive requests – and follow up effectively
- Say ‘no’, where appropriate
- Be more assertive in meetings
- Give negative feedback – without giving offence
Webinar outline
Designed as a highly interactive 45-minute webinar for groups of 6 to 8, or 60 minutes for groups of up to 12, or 90 minutes for groups of up to 20.
1. Assertiveness defined
- What it is
- What it isn’t
- The assertiveness spectrum
- The benefits of being assertive
2. One-to-one assertiveness
- Understanding differences in behaviour
- Assertive language
- Making assertive requests
- The 3As model
3. Assertiveness in meetings
- Do’s…
- …and don’ts
4. Actions and next steps
- Review
- Personal action planning
- Next steps
