90-minute online training
This course will provide you with the skills to foster more collaborative, supportive, and productive stakeholder relationships by adopting a coaching mindset.
Learning objectives
- Understand the value of a coaching approach in stakeholder management
- Identify key coaching skills that can improve stakeholder collaboration
- Learn techniques to foster a supportive and collaborative relationship with stakeholders
- Apply coaching principles to real-world stakeholder scenarios
Webinar outline
1. Coaching fundamentals
- Understand what coaching is and how it differs from directive management
- Explore the key benefits of a coaching approach in stakeholder management
2. Essential coaching skills
- Develop active listening and empathy.
- Learn how to ask open-ended questions that encourage good communication.
- Master the art of providing constructive feedback.
3. Techniques for coaching conversations
- Use the GROW Model to guide stakeholder conversations:
- Goal: Clarify what the stakeholder wants to achieve
- Reality: Understand the current situation
- Options: Explore possible solutions
- Will: Agree on actionable steps
