A 90-minute virtual session
This virtual session focuses on how to manage performance capability issues effectively.
The emphasis is on the use of a structured approach, with problems identified early and managed positively and proactively.
The session builds knowledge and confidence in handling these issues objectively, fairly and appropriately in line with internal policies / procedures, best practice and legal requirements.
This virtual session can be complemented by separate sessions on ‘Managing conduct’ and ‘Managing ill-health and sickness’.
Learning Objectives
- Recognise performance issues at an early stage
- Work with the employee to identify underlying reasons
- Know how to manage capability issues informally, providing all reasonable support
- Manage capability formally in line with policies and procedures
- Understand the manager’s role and sources of support, eg, HR
- Appreciate the employment law issues involved
Workshop information
Virtual session outline
1. Welcome, agenda, overview
- Objectives and agenda
2. Identifying performance capability issues
- Understanding what constitutes performance capability
- Recognising performance issues early
- The impact of poor performance
- Standards, evidence and getting to underlying reasons
3. Managing capability
- Setting employees up for success
- Providing ‘reasonable’ management support
4. Informal action
- Taking effective informal action
- Use of performance improvement plans
- Performance standards and reviews
5. Formal action
- Formal stages of action and potential outcomes
- Dismissal
- Right of appeal
6. Employment law
- Unfair dismissal – the test of reasonableness
- Discrimination law
7. A case study
- Taking appropriate action
- Challenging situations
