A one-day workshop
This unique programme will make it easier for you by giving you the opportunity to develop your skills and confidence to hold an honest conversation, in a safe environment. It will help you have conversations that deliver better outcomes even when they are challenging or difficult.
Pre-work: Complete a task about a typical 1-2-1 agenda and bring it to the session.
Learning Objectives
- Overcome the barriers to holding effective performance conversations
- Understand how to hold skilled feedback conversations
- Improve working relationships with colleagues, those you report to and those who report to you
- Learn a feedback model
- Plan and prepare for honest conversations at work
Workshop information
Workshop outline
Morning session
1. Welcome, aims and introductions
- Your honest conversation challenges
- Learning objectives
2. What is an honest conversation?
- Consequences and benefits for the individual, manager and organisation
3. Building the relationship – the foundation to holding honest conversations
- Activity using the pre-workshop task about holding 1-2-1s
- ‘Fierce’ conversations based on trust
4. Effective feedback skills
- Exercises and activities to explore providing and receiving feedback
- Feedback model – learning and understanding how to use a structured model
5. Dealing with challenging behaviours
- Small group activity to identify different approaches for managing behaviours you find difficult
Afternoon session
6. The Emotional Bank Account (model and tool)
- Exercise and discussion
7. Effective communication tools for holding an honest conversation
- Verbal and non-verbal communication, building rapport, active listening, making sense of body language
- Tasks and peer discussion followed by plenary review
8. Dealing with conflict in a conversation
- Understanding the conflict curve
- How and when to deal with conflict when it arises
- Personal activity – using a checklist
- Feedback and review in plenary
9. Tips and guidance for good practice
- Honest conversation starters
- Using assertive language
10. Action planning
- Personal review and action planning
