Overview
Richard is a highly skilled L&D professional with experience in delivering standalone courses, leading large-scale transformation programmes and teaching university and professional qualifications.
Richard’s career includes founding and selling consulting practices, senior management posts at Capita and Smurfit Kappa and non-executive directorships. Richard is the author of The Investors in People Handbook and The Tenant Insight Toolkit.
Richard’s style is highly interactive and benefits from a successful and varied career, including:
- Managing Capita Symonds’ growth from 850 staff, £80M revenues to 3,000 staff, £300M revenues
- Change management lead on £3M digital transformation for Turner & Townsend, £100M property transformation for Birmingham CC and £50M workplace transformation for the MoD
- Designing and delivering an award-winning £2M customer service change programme for Ford Motor Co.
- Head of Marketing for three flagship public sector energy efficiency programmes; RE: FIT, RE: NEW and Energiesprong
- Winning nine national awards for marketing and customer experience
- Member of Capita’s ‘big ticket’ sales team winning several multi-million-pound contracts
- Delivering European sales programmes for Renault, Michelin and Lafarge
Qualifications and affiliations
- BSc (Hons) Business Studies
- Fellow of the Chartered Institute of Marketing
- Certified Member of the Market Research Society
- Certified Management Consultant
- Certified C-Me Colour Profile Practitioner
- Certified NPS Practitioner
- Certified NLP Practitioner
Regular training topics
- Communication skills
- Telephone skills
- Sales strategy and management
- Selling skills
- Marketing strategy and planning
- Train the trainer
- Presentation skills
- Team building
- Management and leadership
- Colour profiling
- Change management
Previous training clients include
- Associated British Ports
- Birmingham City Council
- Chartered Institute of Housing
- Chartered Institute of Marketing
- Endress & Hauser
- Estuary Housing Association
- Ford Motor Company
- Gateley Legal
- HUUB
- Law Society of Scotland
- Leeds Beckett University
- Longcliffe Quarries
- Metropolitan Police
- Michelin
- Network Rail
- O2
- Perrys Motor Group
- Porterbrook Leasing
- Quark
- Rentokil Initial
- Scania
- The Pensions Regulator
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