A 90-minute virtual workshop
EI is the ability to monitor one’s own and others’ feelings and emotions, to
discriminate among them, and to use this information to guide one’s thinking
and actions.
This bite-sized virtual session aims to help you explore what this means for
you and understand how to use EI to develop effective relationships at work. It
will help you improve how you communicate and build relationships with
empathy and understanding and strengthen your capabilities to make EI an
everyday habit.
Learning Objectives
- Assess your own emotional intelligence awareness
- Learn how to use emotional intelligence to bring out the best in conversations and day-to-day relationships
- Know how to demonstrate empathy and understanding and recognise their importance in navigating workplace relationships effectively
Workshop information
Session overview
1. Welcome, programme and an EI overview
- Today’s learning objectives
- Where do emotions come from?
- What is EI?
2. The EQ model
- Self-awareness :
- Recognising your emotional triggers
- How do people experience you?
- Self-regulation:
- Self-coaching
- Awareness of others:
- Recognising emotional reactions in others
- Showing empathy and understanding
- Relationship management:
- Help others deal with their own emotions and distinguishing them from your own
- Build trust
4. Action plan
- Summary of key learning points
- Sharing a personal action or idea
