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  • The Public Service Management Development Programme

The Public Service Management Development Programme

Overview

This is a comprehensive, structured programme comprising a series of mainly half-day modules focused on the professional and personal development of public service managers.

It equips managers with the practical skills, knowledge and behaviours necessary to excel in their roles and foster a culture of continuous improvement.

The modules use a variety of expert input, coaching support and peer-to-peer learning to generate and share new ideas and approaches, further supplemented by resources and virtual learning using Padlet.

There are some ‘must do’ threads that run through the whole programme – accountability, responsibility, personal impact, better communication, better engagement. The focus is on what makes a difference, often through incremental gains, being effective with time and decision making, and holding people accountable through positive feedback conversations, including in remote and hybrid situations.

Every module offers practical tools and approaches to take away and use in the day job. Managers are equipped with the confidence to manage performance of their reports and align objectives and performance conversations with relevant capabilities, values and performance requirements that impact on the service.

The modules can be supplemented and enhanced by a range of virtual and face-to-face workshops and bite-sized learning opportunities, either bespoke or ‘tried-and-tested’. All workshop sessions and materials can be tailored to accommodate an organisation’s values, policies, and areas of focus or challenge.

Learning Objectives
Programme information

Audience

This session is appropriate for managers across a range of public service organisations, particularly but not exclusively in local government.

Format

A highly practical series of seven in-person workshop days plus a range of self-directed learning activities and other virtual or in-person workshop sessions at the client’s discretion.

The expert trainer

Amanda Dudman is always our first choice for public service and VCSE clients. She is an extremely popular trainer, facilitator, coach / mentor and consultant with an in-depth understanding of what it means to work in the public and VCSE sectors.

Programme outline

Day One: Managing and Leading Day-to- Day

1. Your personal impact and creating a personal development plan

2. Your style and the VUCA environment in which you manage

DAY TWO: IMPROVING PERFORMANCE

3. Influencing skills

4. Holding great performance conversations that work

DAY THREE: POSITIVE AND EFFECTIVE COMMUNICATION

5. Skills and tools for communication excellence

6. Assertiveness and confidence tools

DAY FOUR: HONEST CONVERSATIONS

7. Holding honest conversations

DAY FIVE: MOTIVATION AND ENGAGEMENT

8. Better motivation at work

9. Managing for engagement and wellbeing

DAY SIX: DEVELOPING AND IMPLEMENTING A VALUES-BASED CULTURE AND MIND SET

10. Developing a growth mindset for performance excellence

11. Creating a culture that fosters our values

DAY SEVEN: THE POLITICAL DIMENSION AND WRAPPING IT ALL UP

12. Working in a political environment

13. Wrapping it all up – reflection, review and action

Client testimonials
Multiple delivery formats and options
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Face-to-face delivery

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Virtual delivery

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Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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