A half-day workshop – in-person or virtual
Rational, problem-solving intelligence is not enough! You need EQ – the ability
to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions.
This half-day, participative workshop will help you explore what emotional
intelligence (EI) means for you through a variety of exercises and peer
discussion. It will help you understand how to use EI to make interactions with
colleagues or customers (and with others in your life in general) easier, less
stressful, more successful.
Learning Objectives
- Identify what EI is and your own emotional intelligence ‘blind spots’
- Learn how to use emotional intelligence to bring out the best in yourself and your customers or team
- Understand the different aspects of EI and how to develop them
- Know how to demonstrate empathy in a range of situations
- Discover the keys to successful relationship management through recognising the signs and messages others send out
- Have a personal action plan to take away and use at work
Workshop information
Workshop outline
Pre-Work: Watch a 3-minute film from Brené Brown.
1. Welcome, overview, takeaways
- Today’s learning objectives
- Understanding emotional intelligence (EI)
- Where do emotions come from?
- Presenting the EQ model
2. The EQ model – exploring and understanding self-awareness and self-regulation
- Self-awareness:
- Recognising your emotional triggers
- How do people see you?
- Self-regulation:
- A self-coaching technique
- Self-motivation
3. The EQ model – exploring and understanding awareness of others and building empathetic relationships
- Awareness of others:
- Recognising emotional reactions in others
- Showing empathy
- Relationship management:
- Help others deal with their own emotions
- Build trust
4. Action plan and next steps
- Reflection and review
- Planning for using your learning in the workplace
