A 90-minute virtual session
This webinar focuses on how to manage grievances.
The emphasis is on the use of early resolution and taking a positive and preventative approach.
The session builds knowledge and confidence in handling employee concerns, complaints and grievances objectively, fairly and appropriately in line with internal policies / procedures and best practice.
This webinar can be complemented by separate sessions on ‘Managing conduct’ and ‘Managing capability’.
Learning Objectives
- Understand what constitutes a grievance
- Recognise the benefits of proactively managing employee concerns and complaints
- Be able to manage grievances informally
- Understand the formal stages, in line with organisational policies
- Know how to handle sensitive and challenging issues
- Promote and support a positive culture at work
Workshop information
Virtual session outline
1. Welcome, agenda, overview
- Objectives and agenda
2. What is a grievance?
- Definition of a grievance
- The difference between a grumble and a grievance
- When the grievance procedure applies
3. Managing a grievance
- Understanding the issue and desired outcomes
- Resolving grievances informally
- Formal stages and potential outcomes
- Roles and responsibilities
4. Challenging situations
- Grievance raised against a colleague / manager
- Grievance raised as part of other proceedings
- Legal risks
- Managing emotions
5. Scenarios
- Practical application of learning
6. Creating and sustaining a positive culture
- Your role as manager in promoting a positive culture
- Tips and guidance
