A unique ‘flexinar’ programme
Do you find that the conversations you need to have aren’t always easy? Then this is the session for you! Holding honest conversation is a skill that can be learned – now’s your chance!
Learning Objectives
- Understand the essential factors for holding honest conversations
- Identify how to provide and receive feedback with confidence and purpose
- Be able to handle the potential challenges of conflict and/or difficult emotions in yourself and others
- Learn tools, models and techniques that will help you hold an honest conversation with confidence
Flexinar information
‘Flexinar’ menu
Choose any three of the eleven numbered items to create your ideal programme.
Introduction
- Thinking about our personal challenges
- Learning objectives
‘How to’ topics
- 1 Starting an honest conversation
- 2 Dealing with strong and/or negative emotions (in yourself and others) in a conversation
Tools and models
- 3 The IBICC feedback model
- 4 The conflict curve and dealing with conflict
- 5 A theory and model of excellent communication
- 6 1-2-1 meeting model
- 7 Ladder of accountability
Best practice techniques, tips and new ideas
- 8 Manager skills and behaviours for providing skilled feedback
- 9 ‘Fierce conversations’ (Susan Scott) and how to make them happen
- 10 Structuring an effective performance conversation
- 11 Guidance and tips on holding honest conversations that work
Action planning
- Review
- Personal action planning
