90-minute webinar
This interactive session focuses on the importance of knowing how to give effective feedback to people who do not share our cultural background. Communication style, relationship to power, as well as individual perception of criticism and learning experiences heavily depend on our culture.
Prerequisite: having attended the introductory session on ‘Understanding cultural difference’.
Learning Objectives
- Understand the impact of cultural traits and habits on the way feedback is given and received
- Learn how to adapt a structured feedback format to different cultures
- Reflect on personal style and its impact on current relationships and work environment
- Build a personal action plan to implement learning in the workplace
Workshop information
Webinar overview
1. Introduction
- Objectives and agenda
- Quick review of culture and cultural dimensions
- The value of being able to understand key cultural dimensions
2. World views across cultures
- Cultural differences affecting feedback: view of failure as a way of learning, communication styles, importance of self-image
- Experience-sharing and individual challenges
3. Feedback practice
- Review of typical feedback methods and how to adapt them to different cultural preferences
- Practice time on typical management situations
4. Action plan and next steps
- Summary of key learning points
- Reflection and sharing of next steps
