90-minute webinar
This interactive session focuses on the key cultural aspect of communication style, which causes so many misunderstandings and mismatches. Whether we set out our expectations and objectives clearly, rather than using complex circumlocutions or indirect speech, is a typical cultural trait.
Prerequisite: having attended the introductory session on ‘Understanding cultural difference’.
Learning Objectives
- Understand cultural habits affecting communication styles
- Appreciate their impact on daily business situations and interactions
- Reflect on personal style and its impact on current relationships and work environments
- Build a personal action plan to implement learning in the workplace
Workshop information
Webinar overview
1. Introduction
- Objectives and agenda
- Quick review of culture and cultural dimensions
- The value of being able to understand key cultural dimensions
2. Implicit v explicit communication
- Typical communication styles influenced by culture
- Experience-sharing and individual challenges
3. Showing emotions and personal involvement
- Cultural preferences
- Implications for business situations
4. Action plan and next steps
- Summary of key learning points
- Reflection and sharing of next steps
