If you use the ‘Coaching moments’ webinar as a quick dip, then follow up with the deep dives for the full immersion experience!
These sessions expand on how to get the most out of the coaching moment and how to develop and use each of the four key skills.
Learning Objectives
- Make the most of ‘coaching moments’
- Refine their use of the four key coaching skills
- Get some skills practice in a supportive environment
- Just do it!
Workshop information
Session overviews
Deep dive 1 – Getting the most out of the coaching moment
Focusing on understanding and use of the TGROW process, this session looks at:
- Starting with impact
- Managing the process
- Closing with clarity
- Practice sessions
Deep dive 2 – Building trust and rapport
Focusing on how to make effective connections, this session looks at:
- How to make an inter-personal connection
- How to demonstrate respect for the other person’s ability
- How to use ‘connection builders’
- How to avoid ‘connection destroyers’
- Practice sessions
Deep dive 3 – Powerful listening
Focusing on the importance of responding to the person (not the problem), and listening to the ‘who’ as well as the ‘what’, this session looks at:
- What gets in the way?
- Three levels of listening
- How to achieve powerful and active listening
- Creating a thinking space
- Practice sessions
Deep dive 4 – Direct communication
Focusing on courageous communication, this session looks at:
- How to challenge
- Moving out of the comfort zone and into the stretch zone
- The support/challenge matrix
- Where to offer challenge
- Practice sessions
Deep dive 5 – Powerful questions
Focusing on the power of curiosity, this session looks at:
- How to avoid giving advice
- Creating a space for exploration
- What makes a powerful question?
- Pitfalls to avoid
- Practice sessions
