A 90-minute virtual workshop
An assertive person believes that other people have the right to ask, while they have the right to refuse. If it’s a work request it may not always be possible to refuse point blank but you still have the right to state problems and have these discussed and resolved.
If you sometimes lack the confidence to speak out, stand your ground when making a request, or say ‘no’, this workshop will help you address this. It will give you a safe environment in which to practise saying no.
Learning Objectives
- Understand the differing characteristics of passive, aggressive, and assertive behaviours
- Identify your challenges in different situations at work and how you could be more assertive
- Express yourself with greater confidence
- Apply a flexible, assertive approach to building and maintaining relationships at work
Workshop information
Workshop outline
1. Welcome, aims and introductions
2. What are your challenges you would like to address? (chat share)
3. What’s the difference?
- Defining assertive, passive and aggressive behaviours and how they impact on others
- Quick self-assessment – an online poll
4. Assertiveness techniques
- Saying ‘no’
- Making an assertive request with confidence and compassion
- Break-out activity – exploring the two techniques and how you might apply them to your challenge
5. Building bravery
- Finding courage
- Making it stick
- Some help from the trainer and building a call-to-action word cloud of assertive statements
