Overview
Amanda is a highly experienced coach and facilitator specialising in providing leadership coaching, management development programmes and facilitation services to the public and civil sectors.
Her work in the public sector, in particular, has so far extended to facilitation sessions, focus groups, team development, personal effectiveness skills training, customer service training, performance management and appraisal skills training, and specialist leadership and management programmes focused on soft skills.
Amanda’s substantial public service client list includes: Buckinghamshire Council, Central Bedfordshire Council, Craven District Council, Northumberland CC, London Boroughs of Harrow, Hackney, Haringey, Tower Hamlets and Royal Greenwich, Surrey County Council, Croydon Council, etc.
Programmes, workshops and bite-sized sessions that Amanda has delivered on our behalf to public service organisations within the last couple of years include:
Assertiveness • Beating Stress • Chairing Skills for Elected Members • Customer service in the public sector • Delegation and empowerment • End of year review, feedback and assessment • Flexible and mobile working • Honest conversations • Influencing skills • Coaching skills for managers • Leading change • Making the most of your time • Management in a day • Managing performance through change • Motivating people – skills for managers • Objective-setting • Dealing with Challenging Customer Situations• Personal impact • Personal Resilience • Setting SMART objectives • Supporting employee development • Ways of working and values • Facilitation skills training • Train the trainer
Qualifications and professional memberships
- Level 4 Award, Internal Quality Assurance of Assessment Processes and Practice
- Post-graduate Certificate in Coaching and Mentoring Practice
- A1 Award
- Fellow IOEE
- Certificate in Positive Therapies (BPS)
- Chartered Fellow CIPD
- Certified NLP Business Practitioner
- NVQ Level 4 Training and Development (Learning and Development)
- L2 Certificate in Counselling Skills
- Certificate in TESOL
Publications
- Leaders’ Guide – A tool for Youth Workers, Managers and Volunteers, NACYP Publications, 1999
- Baseline – Handbook and Toolkit: Setting up and Running a Youth Club, CYP Publications, 2010
- An Introduction to Enterprise Mentoring, Essential Enterprise Series, SFEDI Group and Essential Business, Ashford Colour Press, 2011 (co-authors Peter Stevens, Ruth Lowbridge)
- Get Mentoring and the Get Mentoring Pocket Book, SFEDI Group and Essential Business, Ashford Colour Press, 2012 (co-author Ruth Lowbridge)
