What do we mean by an ‘honest’ conversation? Why do people often find it ‘difficult’?
This session will help you develop your confidence and clarity when having honest conversations and giving feedback.
What’s in it for you?
- Understand what honest conversations are and why they’re important
- Be able to identify and manage your emotions
- Develop strategies for getting key messages across
- Enhance your ability to give feedback effectively
Agenda
(10.00 – 10.45)
1. Introduction
- Objectives and agenda
- What is a difficult conversation?
- The role emotions play
2. Planning and preparing
- Where most conversations go wrong
- The A to B model for structuring your honest conversation
- The ladder model
3. Giving great feedback
- How to structure feedback using the see/saw model
- Case study
4. Action plan and next steps
- Summary of key learning points
- Reflection on next steps
- Planning for implementation of learning in the workplace
- Personal action planning
- Next steps
