Free webinars

Our very popular management and personal effectiveness ‘modules’ come in a range of formats – full-day workshops, half-day, bite-sized and webinar.

Here’s your opportunity to sample some of the webinar versions completely free of charge.

Make your life easier – register now for any or all of the sessions to pick up some top tips for improving your skills, boosting your confidence and becoming even more effective in your role.

And we’ve also listed here some of the free webinars offered by our sister companies, Maximum Coaching and Maximum HR.

All webinars run on Zoom from 10:00-10:45 UK time (unless otherwise stated). Follow the links to register free of charge via Eventbrite – remember to ‘add to calendar’ and look out for the secure password we will email you an hour before the session begins. We don’t record the sessions. We send out a handout after the session but we don’t share the slides.

A free Maximum Coaching webinar

Don’t be put off trying to take more of a coaching approach because you don’t have a qualification in the subject.

Just try it!

You might be surprised at how much of a difference it makes. It might even come quite naturally to you.

This session is intended to give you the confidence to ‘just do it!’

What’s in it for you?

  • Understand what coaching is all about
  • Work out your preferred style
  • Decide what the benefits might be – in your specific role
  • Appreciate when it’s appropriate to take a coaching approach
  • Learn about the key coaching skills and how best to apply them in practice

Meet the trainer

Rosanne is an extremely experienced coach and trainer, with a strong HR background. She leads our coaching skills training activities in the UK, including delivery of the ICF ACC programme.

Her sessions get great feedback:

  • ‘I learnt a lot of new tools and things to take back to try. Especially liked all the practical elements of the course. Rosanne was an excellent tutor and got it just right.
  • ‘I thought Rosanne presented the course extremely well; she was thoroughly prepared, knew our aims and objectives and tailored the course accordingly – I was very impressed and I feel I have learnt a great deal.’
  • ‘Clear, concise and a good pace.’                                                                                                    
  • ‘A lot of variation and participation activities.’
  • ‘Loved the interaction.’
  • ‘Really enjoyable!’

Agenda

(10.00 – 10.55)

1 WELCOME

  • Objectives and agenda

2 WHY?

  • Understanding what coaching is and how it differs from managing, advising and mentoring
  • The push-pull continuum – your preferred style
  • Benefits of using a coaching approach in your role

3 WHEN AND HOW?

  • When to coach and identifying coaching opportunities
  • Exercise – is this coaching?
  • Introduction to key coaching skills and a coaching framework

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps

While you’re at it, book on the next session too. Developing key coaching skills on 25 March is a logical next step. And for more information about Maximum Coaching, please check out the website, here.

Change is a given in any organisation today.

You can choose to lead it, go along with it or ignore it – but the last of these options is not a route to success. The best approach is to be positive and proactive, whether that’s in a context of organisation-wide strategic-level transformational change, or whether it’s a question of making changes within the areas of the organisation that are within your direct control. This webinar will take you on a journey exploring your role in driving and supporting change, and the steps needed to bring about and deal with successful change.

What’s in it for you?

  • Understand your role in change and how everyone can initiate it
  • Be aware of the Kübler-Ross change curve and know how to handle your and others’ emotions
  • Understand John Kotter’s 8-step change model and relate it to the challenges you face

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

  • Objectives and agenda
  • Why change is constant
  • Why it’s important to change
  • Why change is essential for career success

2 EMOTIONS IN CHANGE

  • The change curve
  • People’s typical behaviours and emotions at each stage of the change curve – both at work and at home
  • What behaviours should leaders demonstrate at each stage?

3 COPING WITH CHANGE

  • John Kotter’s 8 step model for dealing with change effectively
  • Interactive case study

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

A free Maximum HR webinar

This 75-minute session has two key objectives:

  • To help you understand the barriers to conducting courageous conversations and develop an awareness of some of the practical strategies you can use to overcome them
  • To give you an opportunity to see for yourself how much more effective a training session can be when using actors

There’s a serious purpose to this session – but it will also be fun and you will enjoy it!

What’s in it for you?

  • Appreciate why some conversations need to be more courageous than others
  • Pick up some tips and techniques for having them
  • See one for yourself – in a forum theatre context, with actors taking different roles and playing the conversation differently under instruction from you, the audience and the facilitator

Meet the team

Rosanne is our lead trainer at Maximum HR. Her sessions get great feedback:

  • ‘Loved the interaction.’
  • ‘Really enjoyable!’
  • ‘Lots of good ideas for how to be creative with appraisals!’
  • ‘Taking away lots of new ideas.’
  • ‘A lot of information was absorbed. I’ve not had SO MUCH FUN on any previous course.’
  • ‘Excellent facilitator. Can draw the audience and get the best out of them.’
  • ‘Thoroughly enjoyable and highly relevant throughout. Very professionally prepared and presented. Thank you.’
  • ‘Really fun, very informative, lots of great ideas.’
  • ‘Excellent course in terms of content, right balance of theory and practical sessions. Rosanne made us feel extremely relaxed and gave feedback to help us learn from the practical sessions.’

Adam is our lead actor / role-player. He’s been doing this specialist work for more than 10 years, bringing to life a wide range of characters, creating realistic and immersive roleplay scenarios, and following this up with concise and focused constructive feedback to participants. He also has a great deal of experience in facilitating group discussions and running drama-based training techniques such as forum theatre, hot-seating and thought-tracking. Adam and his team work with us for a wide range of clients, including such organisations as Royal Academy of Arts, Lancashire Reinsurance, The Wine Society, University College London, South East Water, Orchard Hill College & Academy Trust, Campaign Bootcamp, Dacorum Borough Council, The Arts Educational Schools, Thomas Hardie Commercials, Global Payments and Novacyt.

The actors really add value to sessions around honest conversations, but also HR-related topics such as ‘Disciplinary and grievance panels and appeals’ and ‘Workplace Investigations’.

See some of the feedback we’ve had from our clients recently about Adam and his team of actors / role players:

  • ‘Brilliant session and a big thanks to Adam who was our actor and gave some fab feedback.’
  • ‘Getting to role play with actors really brings the theory/learning to life.’
  • ‘Gained some really good feedback from my actor.’
  • ‘I found the actors very reassuring.’
  • ‘Awesome guys, great acting and feedback.’
  • ‘Victoria, who was the actor, was very lovely and we didn’t feel pressured.’
  • ‘Actress very good and useful feedback.’
  • ‘The actor was very good and made the role play scenarios easy to engage with.’
  • ‘Very convincing but also provided some excellent tips and tricks on delivery.’
  • ‘Josh was a good actor and was knowledgeable about different tips and techniques to help with crucial conversations in the workplace.’
  • ‘Actors did well and gave a good portrayal of the issues.’
  • ‘Actor was very good in his various roles.’
  • ‘I thought the course worked surprisingly well on Zoom. Having the ability to just have the conversation between you and the actor with the other participants being muted and cameras off worked really well and made it feel a lot more like a genuine conversation. I also felt that observing someone else like that via Zoom also worked very well and made it a lot easier to see how other people deal with those conversations.’

Agenda

(10.00 – 11.15)

1 WELCOME

  • Objectives and agenda

2 COURAGEOUS CONVERSATIONS

  • Definition and benefits
  • Tips, skills and best practice

3 COURAGEOUS CONVERSATIONS IN ACTION

  • Forum theatre

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps

We use actors in a lot of our work with clients. Rosanne is particularly experienced in working with actors in this way. It can make a huge difference in terms of both learner experience on the day and learning retention.

And for more information about Maximum HR, please check out the website, here.

A sustainable approach using Positive Intelligence

‘If you are physically fit you can climb steep mountains without physical stress. If you are mentally fit you can handle life’s great challenges without mental stress or other negative emotions.’

Shirzad Charmine (author, ‘Positive Intelligence’)

Mental fitness is your capacity to respond to life’s challenges with a positive rather than negative mindset. In Shirzad’s positive intelligence terms, this is a question of using your self-command ‘muscle’ to enable your Sage mind to overcome your Saboteurs.

Do any of these sound familiar?

  • You beat yourself up for mistakes or shortcomings.
  • You focus on what’s wrong with others rather than appreciating them.
  • You get into inferior/superior comparisons.
  • You get easily distracted or scattered.
  • You are anxious, with chronic doubts about yourself and others.
  • You are driven to having things perfect.
  • You have a strong need to be liked by people and attempt to earn it by helping, pleasing, rescuing, or flattering.
  • You say ‘yes’ to things you don’t want to do.
  • You get lost in comforting routines and habits, procrastinating when there’s an unpleasant task to be done.

These habitual ‘saboteur’ responses become hardwired in the brain and are the source of a huge amount of negative emotion, stress, anxiety, guilt and blame. This can have a huge impact on your performance, how you communicate, how you work in teams, how you minimise and resolve conflict. We all have these Saboteurs and they affect our relationships, our peace of mind, our wellbeing and, ultimately, our happiness.

This session will show you how to build sustainable mental fitness, using your three core ‘mental muscles’. You will leave the session with tips and strategies that you can apply immediately, regardless of whether you choose to explore the ‘Positive Intelligence’ approach in greater detail later.

What’s in it for you?

  • An opportunity to think about mental fitness – yours and your team’s
  • Learn about your saboteurs – we’ve all got them!
  • Find out what to do about them

Sign up for this free session and your ‘virtual ticket’ will give you a link to an online ‘Saboteur Assessment’ that you can complete in advance of the session. It’s not mandatory, but you’ll get a lot more from the session if you do it.

Meet the trainer

Rosanne is our specialist in Positive Intelligence. It’s changed her life – perhaps it could help change yours too?

  • ‘Loved the interaction.’
  • ‘Really enjoyable!’
  • ‘Lots of good ideas!’
  • ‘Taking away lots of new ideas.’
  • ‘A lot of information was absorbed. I’ve not had SO MUCH FUN on any previous course.’
  • ‘Excellent facilitator. Can draw the audience and get the best out of them.’
  • ‘Thoroughly enjoyable and highly relevant throughout. Very professionally prepared and presented. Thank you.’
  • ‘Really fun, very informative, lots of great ideas.’
  • ‘Excellent course in terms of content, right balance of theory and practical sessions. Rosanne made us feel extremely relaxed and gave feedback to help us learn from the practical sessions.’

Agenda

(10.00 – 10.55)

1 WELCOME

  • Objectives and agenda

2 THEORY

  • What is mental fitness?
  • Positive (‘Sage’) v negative (‘Saboteur’) thinking

3 PRACTICE

  • Building the three core mental muscles
  • Tackling our ‘Saboteur’ interceptor
  • The ‘Sage’ perspective
  • The self-command muscle
  • Using a simple operating system

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

For more background on Positive Intelligence, and some sample testimonials from people who have been through Rosanne’s programme, click here. This approach has been tried and tested by half a million people – they can’t all be wrong!

A free Maximum Coaching webinar

This session builds on the one back in January, although it’s not the end of the world if you missed it.

Rosanne will be focusing here on the four key coaching skills. Taking you through them one-by-one, her session will help you start using them straight away.

And then it’s up to you – practise, practise, practise!

What’s in it for you?

  • Understand the need to be conscious of the four discrete skills
  • Learn what each one’s about
  • Gain the confidence to put them into practice – appropriately and effectively

Meet the trainer

Rosanne is an extremely experienced coach and trainer, with a strong HR background. She leads our coaching skills training activities in the UK, including delivery of the ICF ACC programme.

Her sessions get great feedback:

  • ‘I learnt a lot of new tools and things to take back to try. Especially liked all the practical elements of the course. Rosanne was an excellent tutor and got it just right.
  • ‘I thought Rosanne presented the course extremely well; she was thoroughly prepared, knew our aims and objectives and tailored the course accordingly – I was very impressed and I feel I have learnt a great deal.’
  • ‘Clear, concise and a good pace.’                                                                                                    
  • ‘A lot of variation and participation activities.’
  • ‘Loved the interaction.’
  • ‘Really enjoyable!’

Agenda

(10.00 – 10.55)

1 WELCOME

  • Objectives and agenda

2 THE CONTEXT

  • Coaching: setting the scene
  • Coaching skills checklist
  • Four key coaching skills

3 THE SKILLS

  • Trust and rapport
  • Powerful questions
  • Active listening
  • Goal-setting and planning

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps

While you’re at it, book on the next session too. Coaching with your brain – a neuroscientific approach is the last session in this mini-series, on 13 May.  And for more information about Maximum Coaching, please check out the website, here.

What are you letting yourself in for?

Organisations constantly give people their first line management role because the individual has been identified as being good at their day job, not necessarily being good with people.

People skills are a very different skillset from processes and tasks. Managing people can be the best job in the world, or the worst. No-one tells you what it’s like until you find out for yourself. ‘You’ll be fine’ is all you may get. This webinar will help you understand what to expect and how to prepare for it.

What’s in it for you?

  • Appreciate the role of a manager and what’s involved
  • Understand your strengths and development areas for stepping up
  • Have a better idea as to whether a team leader or management role is right for you, at this stage in your career
  • Have a plan for dealing with the challenges

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • So, you want to manage people? Are you sure?

2 WHAT MAKES A MANAGER?

  • Learning from the best…
  • … and the worst
  • What does the ‘ideal’ manager look like?
  • Self-assessment – what are your strengths and areas for development?

3 STEPPING UP

  • Making the change from team member to team – what are the challenges likely to be and how will you deal with them?
  • Top tips

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

A free Maximum HR webinar

Conducting an investigation in the workplace is a serious responsibility, possibly even more daunting for line managers than for HR professionals.

This session will help you decide whether you’re ready to take it on.

It will take you through the process, from the key principles of running an effective, fair and robust investigation to the skills required.

In less than an hour it can’t be more than just an overview, but it’s an invaluable opportunity to learn about what’s involved, whether for the first time or as a refresher, and to decide whether you need to learn more before conducting an investigation for real.

What’s in it for you?

  • Understand the purpose of investigations
  • Appreciate the importance of conducting a robust investigation in line with best practice, organisational policies and employment law
  • Be clear about roles and responsibilities
  • Decide whether you’ve got what it takes – or whether you need some support

Meet the trainer

Rosanne is our lead trainer at Maximum HR. Her sessions get great feedback:

  • ‘Loved the interaction.’
  • ‘Really enjoyable!’
  • ‘Lots of good ideas for how to be creative with appraisals!’
  • ‘Taking away lots of new ideas.’
  • ‘A lot of information was absorbed. I’ve not had SO MUCH FUN on any previous course.’
  • ‘Excellent facilitator. Can draw the audience and get the best out of them.’
  • ‘Thoroughly enjoyable and highly relevant throughout. Very professionally prepared and presented. Thank you.’
  • ‘Really fun, very informative, lots of great ideas.’
  • ‘Excellent course in terms of content, right balance of theory and practical sessions. Rosanne made us feel extremely relaxed and gave feedback to help us learn from the practical sessions.’

Agenda

(10.00 – 10.55)

1 WELCOME

  • Objectives and agenda

2 THE INVESTIGATION

  • Types of investigation
  • Purpose of an investigation
  • Recommendations: conduct and grievances

3 THE INVESTIGATOR

  • The investigator – role, responsibilities and mindset
  • What to do – key steps (including guidance from ACAS)
  • Challenges

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps

This session is based on one of our most popular programmes, Workplace investigations. Available on an in-house basis either face-to-face or virtually.

For more information about Maximum HR, please check out the website, here.

The most common reason for leaving a job is dissatisfaction with one’s manager.

Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.

This engaging webinar explores ideal manager behaviours, helping you get the most out of your team by understanding what they need from you. This is an opportunity to explore management and leadership – and to ensure that you’re not the manager everyone wants to get away from!

What’s in it for you?

  • Understand the difference between management and leadership
  • Learn about the different leadership styles – which one are you?
  • Know how to manage performance effectively, on a daily basis
  • Understand your management style and know how to flex your approach
  • Find out why communicating expectations and standards upfront is essential

Agenda

(10.00 – 10.45)

1 UNDERSTANDING MANAGEMENT

  • When have you been really happy at work? Or really unhappy? What difference did your manager make?
  • Benefits of great management to the individual, the manager, the organisation

2 THE PERFORMANCE MANAGEMENT CYCLE

  • The importance of managing performance daily
  • Why communicating expectations and standards upfront is essential

3 ACTIONS AND NEXT STEPS

  • Review
  • Personal action planning
  • Next steps

A free Maximum Coaching webinar

Our understanding of the brain is constantly evolving.

It’s not just a matter of theoretical interest – there are real-world implications, specifically for how you coach.

This session will stimulate and inspire you to take your coaching to the next level.

What’s in it for you?

  • An introduction to key brain principles
  • Appreciate the implications for how you coach
  • Identify opportunities to put the lessons into practice

Meet the trainer

Rosanne is an extremely experienced coach and trainer, with a strong HR background. She leads our coaching skills training activities in the UK, including delivery of the ICF ACC programme.

Her sessions get great feedback:

  • ‘I learnt a lot of new tools and things to take back to try. Especially liked all the practical elements of the course. Rosanne was an excellent tutor and got it just right.
  • ‘I thought Rosanne presented the course extremely well; she was thoroughly prepared, knew our aims and objectives and tailored the course accordingly – I was very impressed and I feel I have learnt a great deal.’
  • ‘Clear, concise and a good pace.’                                                                                                    
  • ‘A lot of variation and participation activities.’
  • ‘Loved the interaction.’
  • ‘Really enjoyable!’

Agenda

(10.00 – 10.55)

1 WELCOME

  • Objectives and agenda

2 THEORY

  • Coaching and neuroscience
  • Key brain principles and practical implications for coaching

3 PRACTICE

  • Exercise: what do you want to do better?
  • Opportunities to apply this learning

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps

For more information about Maximum Coaching, please check out the website, here.

The gold standard for public speaking.

A concise, high impact session that gives you a backstage pass to the secrets behind iconic speeches and speech makers. In just 45 minutes, understand how to transform dry data into compelling storytelling and deliver in a way that truly engages you audience. This bitesize session shows you how TED-style presenting can turn the ordinary into the extraordinary and will leave you sounding good, looking good and feeling good about your next presentation.

What’s in it for you?

  • Learn what makes you truly memorable as a speaker
  • Get your material to stand out and leave a lasting impression
  • Create emotional experiences for your audience
  • Increase your confidence around speaking publicly

Meet Susie

This webinar is delivered by Susie Ashfield. She’s worked as a voice-over artist for BBC, Sky, ITV1, Sony Pictures, Spotify and many more. Unusually, she used to combine this with working in the City as an insurance broker, managing a client body of high net worth and high profile clients in media television and film. She is now a full-time freelance trainer and coach, making the most of her unusual combination of acting skills and director-level business experience by specialising in helping clients to control and optimise their body language and non-verbal communication techniques, structuring presentations for effect, and giving the kind of vocal empowerment needed to both succeed and be seen to succeed. See more about her very popular ‘Presentation skills, TED-style’ training and coaching here.

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

  • Objectives and agenda
  • Learn from the best: Iconic speakers of our time

2 POWER IN THE DELIVERY

  • A physical delivery that gets noticed, offline or online
  • Vocal impact that engages your audience and keeps them focused

3 CREATE THE CONTENT

  • Come up with a new way to create content that gets your message across
  • The S.U.C.C.E.S.s model
  • Structuring for maximum impact

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Prepare, practice, perform

Honest doesn’t have to mean difficult!

What do we mean by an ‘honest’ conversation? Why do often find it ‘difficult’?

This session will help you develop your confidence and clarity when having honest conversations and giving feedback.

It’s an opportunity to enhance your existing skills in having difficult conversations, structuring information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. It will help you understand which types of conversation you struggle the most with – and how to manage them better.

What’s in it for you?

  • Understand what honest conversations are and why they’re important
  • Be able to identify and manage your emotions
  • Develop strategies for getting key messages across
  • Enhance your ability to give feedback effectively

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • What is a difficult conversation?
  • The role emotions play

2 PLANNING AND PREPARING

  • Where most conversations go wrong
  • The A to B model for structuring your honest conversation
  • The ladder model

3 GIVING GREAT FEEDBACK

  • How to structure feedback using the see/saw model
  • Case study

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace
  • Personal action planning
  • Next steps

A free Maximum HR webinar

It is incredibly important for all organisations to take a proactive approach to equality, diversity and inclusion (EDI). As well as there being a moral case for it there’s also a business case and, of course, it’s a matter of law. So ‘ whether’ is not the issue – it’s ‘how’.

Yet it can remain a challenge in practice since it relies so much on how individuals interact and behave at work. And that means that everyone needs to ‘get it’.

While policies and procedures may cover the fundamentals of best practice, what makes a difference on the ground is how these are applied day-to-day, by all employees – ultimately, on how well we embrace difference and how well we work with respect.

This session is an opportunity to consider these issues and to think about how much more we all need to do in the workplace about this issue – whatever level we’re at within the organisation, whatever our function.

What’s in it for you?

  • Appreciate the importance of EDI, including the business case
  • Recognise what makes this challenging in the workspace
  • Explore what working with respect means in relation to behaviour
  • Reflect on how your behaviour and, if relevant, your team’s behaviour, measures up
  • An opportunity to think about what more you could be doing

Meet the trainer

Rosanne is our lead trainer at Maximum HR. Her sessions get great feedback:

  • ‘Loved the interaction.’
  • ‘Really enjoyable!’
  • ‘Lots of good ideas for how to be creative with appraisals!’
  • ‘Taking away lots of new ideas.’
  • ‘A lot of information was absorbed. I’ve not had SO MUCH FUN on any previous course.’
  • ‘Excellent facilitator. Can draw the audience and get the best out of them.’
  • ‘Thoroughly enjoyable and highly relevant throughout. Very professionally prepared and presented. Thank you.’
  • ‘Really fun, very informative, lots of great ideas.’
  • ‘Excellent course in terms of content, right balance of theory and practical sessions. Rosanne made us feel extremely relaxed and gave feedback to help us learn from the practical sessions.’

Agenda

(10.00 – 10.55)

1 WELCOME

  • Objectives and agenda

2 WHY?

  • The EDI imperative
  • The moral case
  • The legal case
  • The business case

3 HOW?

  • What makes this challenging – the human factor
  • Exercise: A scale of acceptance
  • Exercise: Working with respect
  • Taking responsibility for action

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps

For more information about Maximum HR, please check out the website, here.

Mind the gap!

Millennials make up the largest percentage of the workforce, posing challenges to long-standing structures, working practices and management styles. With this change there have been shifts in the way organisations need to bring generations together, adapt the working environment, and manage a diverse population.

This practical session focusses not just on millennials, but on the traits and characteristics of each of the generations found in the workplace, and the differences between them. Exploring preferences and behaviours through practical case study discussions, participants will work to understand and respect generational differences and commonalities, adapt their style to avoid a ‘one size fits all’ approach, and turn negative stereotypes into positive working relationships.

Particular attention is paid to the impact on teamwork, communication, motivation, performance, collaboration and reward.

What’s in it for you?

  • Understand the manager’s role in managing a multi-generational workforce
  • Explore the characteristics of different generations
  • Know how to create a collaborative working environment that draws on generational strengths

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

  • Objectives and agenda
  • How do you like to be managed?
  • Understanding people from a variety of generations, backgrounds and outlooks and uniting them in a common purpose and vision

2 UNDERSTANDING GENERATIONS

  • Different generations currently in the workplace
  • Common characteristics of each generation
  • Impact on teamwork, communication and motivation

3 MULTI-GENERATION COLLABORATION

  • Drawing on the strengths of generations to create a strong working team
  • Creating the right environment for collaboration

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

Practical tips for everyday coaching ‘in the moment’

Performance coaching develops people’s capabilities, improves effectiveness and enhances productivity. It also encourages ownership and responsibility, leading to staff being happier and more motivated.

Managers will leave this programme with lots of tools and techniques they can use immediately – together with increased confidence in their ability to develop people effectively.

What’s in it for you?

  • Understand the difference between coaching and training
  • Recognise the value of using a coaching style on a daily basis
  • Enhance your questioning and listening skills
  • Learn how to use the GROW model of coaching
  • Boost your confidence in using your coaching skills as a manager

Agenda

(10.00 – 10.45)

1 WHAT IS PERFORMANCE COACHING?

  • An essential management skill
  • Coaching and training – what’s the difference?
  • Benefits of coaching to the individual, manager, organisation

2 KEY COACHING SKILLS – AND WHEN TO USE THEM

  • Effective questioning
  • Effective listening

3 USING THE GROW MODEL

  • Sir John Whitmore’s model : Goal, Reality, Options, Way forward

4 ACTIONS AND NEXT STEPS

  • Review
  • Personal action planning
  • Next steps

The single biggest problem in communication is the illusion that it has taken place.

So said George Bernard Shaw.

Communication is a two-way process. If you only think about the information you’re trying to give, you’ll never be able to communicate effectively. This session shows what you should be doing instead.

What’s in it for you?

  • Appreciate what can go wrong with communication and how to avoid it
  • Learn the four steps for great communication to help you communicate more clearly, precisely and concisely

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • What is effective communication and why does it matter?
  • The value of being able to communicate well

2 THE COMMUNICATION CYCLE

  • Encoding – decoding – channels – noise
  • Communication channels: visual, vocal, verbal
  • How challenges and misunderstandings can arise

3 FOUR STEPS TO COMMUNICATING WELL

  • The steps that support great communication
  • The A to B model to support content selection
  • How to make communication compelling and influential

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

In a 24/7 world we are exposed to stress from many different angles.

Handled well, this can boost our performance; handled badly, it can have a real impact on our wellbeing. We all need to be able to manage different stresses and pressures if we are to think clearly, make the right decisions and avoid unnecessary stress and worry. This webinar explores the best way of doing that, giving you a range of strategies to use, based on a number of proven models and approaches. It will help you understand your stress and pressure points and develop strategies for managing them.

What’s in it for you?

  • Understand the different types of stress
  • Recognise the factors that trigger stress
  • Be able to use the Demand Control Support model to help manage your stress
  • Know how to use positive thinking to stay in control

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • How different people react differently to different stressors

2 UNDERSTANDING AND DEFINING STRESS

  • The difference between pressure and chronic stress
  • Calm – eustress – distress
  • Why it’s important to avoid sustained periods of stress

3 FACTORS THAT TRIGGER STRESS

  • The Demand Control Support Model – why high demand alone doesn’t cause unhealthy stress
  • The importance of self-management
  • How to help your staff and those you interact with

4 LOCUS OF CONTROL

  • Thinking positively about control – the locus of control
  • How to manage your thoughts to take more positive action in times of pressure and challenge

5 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

These webinars are all completely free of charge – just make sure you book well in advance to get the ‘joining instructions’ (including a link to the Zoom webinar platform) and to be sure of a place. (And if you haven’t used Zoom recently, and you’re using a work laptop, please make sure you download it well in advance, to avoid a potential problem with your IT department. Alternatively, use a personal laptop.)

They’re mainly delivered by Scott Rumsey, one of our most popular trainers. See some of the feedback he’s had recently from delivering these modules:

  • ‘Engaging, fun and informative.’
  • ‘Very engaging and friendly – knows his onions!’
  • ‘Great!’
  • ‘Excellent.’
  • ‘Brilliant and friendly trainer.’
  • Great! Made me feel comfortable and engaged.’
  • ‘Great guy, knew his stuff!’
  • Brilliant trainer, really enjoyed his delivery.’
  • ‘Great trainer – very personable.’
  • ‘Highly engaging, knowledgeable and motivating – excellent facilitator who made the day fly by and who kept energy high.’
  • Passionate, engaging. One of the best trainers I’ve had.’
  • ‘Very enthusiastic trainer and able to clearly deliver a message while making you think.’
  • Awesome training – very useful.’
  • ‘Thank you – best course I’ve attended to date!’
  • Brilliant!

For more about the modules click here or just give us a call on 01582 463460. We’re here to help!