Based on tried and tested strategies, this webinar takes people through an exploration of how they can develop their own teams to reach their potential and become more effective.

What’s in it for you?

• Understand the stages of team development and have greater awareness of their team’s maturity
• Have awareness of their own style as manager and how to adapt to meet the needs of their team
• Develop strategies to foster belonging and diversity in their team
• Know how to set direction and communicate with team members
• Have increased confidence in providing feedback and motivation to team members

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• Defining a team – what it looks like when teams work well, and when they don’t.

2 HOW DO YOU EFFECTIVELY MANAGE A TEAM?

• Exploring real-life examples
• Understanding dynamics and behaviours

3 DEVELOPMENT AND COMMUNICATION

• Showing how culture can increase team performance
• How to communicate with team members

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation

You are not alone and there is lots of help out there. David Liversage, a coach and wellbeing expert will share how he has overcome an anxiety disorder and post-traumatic stress.

In this 45-minute webinar we will be exploring anxiety in more detail with practical exercises to help you regain control.

This webinar is hosted by one of our trainers, David Liversage.

What’s in it for you?

• To recognise your specific triggers / drivers of anxiety and how to stop catastrophising
• About the role of the threat system and stimulating the care system
• Cognitive Behavioural Therapy techniques for managing our relationship between thought-feelings and behaviour
• Dealing with our resistance to anxiety (how to stop being anxious about being anxious!)
• How to break free of circular, self-defeating thought loops
• Dealing with ‘imposter syndrome’
• Physical coping mechanisms and the power of stop-pause-breathe-reset
• An emotional freedom technique for releasing fear and stress

Agenda

(10.00 – 10.45)

1 DYNAMICS

• Symptoms
• Threat response
• Triggers

2 NEUROPLASTICITY

• Wakefulness and observing
• Limiting beliefs and resistance
• CBT

3 PRACTICAL TECHNIQUES

• Managing our inner critic
• Control
• Navigating mind traps

4 SUMMARY

• 10 things to do
• Resources
• Action

Perhaps you’re looking for a fresh, innovative strategy to engage in more meaningful conversations and build rapport? If so, we have just the solution for you.

This is an insightful 45-minute webinar on ‘Unleashing conversations: the power of the ‘menu of needs’ approach’. This interactive session is designed to offer a fresh perspective on customer engagement and provide you with practical, effective tools that have been proven to enhance professional communication.

Presenter Tim Robertson will draw on original research to show how the menu of needs approach can help professionals like you, in understanding customer priorities and creating real value in your interactions.

This webinar is about you. It’s about arming you with a new approach that can open doors, foster better relationships, and help you excel in your professional life.

What’s in it for you?

• The pressing need for a new approach to customer conversations
• The pressing need for a new approach to customer conversations
• Exclusive findings from ground-breaking research on the menu of needs approach
• Real-world success stories and practical techniques you can apply immediately

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Setting the stage
• Overview of what to expect

2 THE NEED FOR A NEW APPROACH

• The common challenges professionals face
• Introduction to the menu of needs

3 RESEARCH FINDINGS ON THE ‘MENU OF NEEDS’ APPROACH

• Original research on the menu of needs
• Methodology and demographics
• Case study from research
• The implications of the research

4 EXPLORING THE ‘MENU OF NEEDS’ APPROACH

• The benefits of the menu of needs
• Success stories

5 HOW TO IDENTIFY CUSTOMER PRIORITIES

• Key sources for research
• Tools to accurately identify what customers truly need

6 CRAFTING AN EFFECTIVE ‘MENU OF NEEDS’

• A step-by-step guide to creating your menu

7 Q&A AND CONCLUSION

• Common questions and inquiries
• Key takeaways

But do we even know where our time goes? Knowing how we spend it is the first step towards being able to control how we spend it. What non-essential activities can you drop? If there are things you can’t drop, how can you manage them better? How can you be more intentional about how you run your day?

This is an opportunity to explore different approaches to time and priority management. How can you make your life easier by using the compass, not the clock?

What’s in it for you?

• Learn how to use the compass, not the clock
• Understand where your time actually goes
• Learn how to eliminate wasted time
• Learn how to stay on track
• Make your life easier!

Agenda

(10.00 – 10.45)

1 TIME AUDIT

• How do you actually spend your time?
• Important v ‘urgent’
• Going beyond ‘busyness’
• Pareto’s law

2 ELIMINATING WASTED TIME

• Identifying your ‘time-stealers’
• ‘To-do’ lists or ‘to don’t’ lists?

3 KEEPING ON TRACK

• The First Things First Model (FTFM)
• Compass or clock?

4 ACTIONS AND NEXT STEPS

• Review
• Personal action planning
• Next steps

In a turbulent world that is constantly evolving and placing demand on all of us, whether we like it or not, it is time to be at the front rather than following the crowd. Isn’t it time to drive and thrive rather than follow and wallow?

This event is hosted by Dr James Talbot.

What’s in it for you?

• Understand the nature of Strategy and its importance in being successful and profitable
• Understand how all of this relates to your organisational processes
• The importance of choosing the right course of action and direction in challenging times

Agenda

(10.00 – 10.45)

1 WHAT IS STRATEGY

• The origin of the term and what it encompasses
• Why are we in challenging times and what do we do next?
• Examples of courses of action

2 WHICH DIRECTION DO WE GO AND DO WE GROW?

• Types of growth and globalisation
• Examples of actions you can take

3 MODELLING THE BUSINESS AND THE ROAD AHEAD

• What do we do?
• How are we delivering it?

4 ACTIONS AND NEXT STEPS

• Review
• Personal action planning
• Next steps

It is widely recognised that continuous coach development is essential for good professional practice. However, a lack of understanding of what coach development should consist of makes it challenging to take a considered approach to plan for continuous coach development.

This 45 minute webinar provides fresh insights into understanding coach development.  It presents three evidenced based framework developmental mindsets which offer decision making criteria for developmental planning that are responsive to the diverse, dynamic, and contextual nature of a supervisee’s development needs.

What’s in it for you?

An introduction to:

• the concept of developmental mindsets as a way of enabling you to take a more informed approach to coach development.
• the developmental mindset inventory DMI © as a tool to aid a comprehensive approach to planning continuous coach development

Agenda

(10.00 – 10.45)

1 THE WHY, WHAT AND HOW OF CONTINUOUS COACH DEVELOPMENT

• Importance of continuous development for maintenance of standards and ability to deliver quality coaching
• What coach development means in practice
• How we address development needs

2 COACH LEARNING OR COACH DEVELOPMENT?

• Learning and development: what is the difference?
• Enhancing professional capability and personal capacity
• CPPD Continuous Personal and Professional Development

3 THE DEVELOPMENTAL MINDSETS

• Strategies for coach development

4 AN INFORMED APPROACH TO CPPD PLANNING

• The Developmental Mindset Inventory
• Three questions to encourage you to think holistically when exploring ‘what’s next’ for your learning journey

In our digital, ‘results now’, ‘always on’ and ‘click here’ world, we’re far removed from the emotionally connected customer experience that interaction with a human being provides.

In customer service it’s important that customers have their issue put right, their problem solved, or their question answered – but the biggest differentiator is how the customer feels when they interact with an organisation.

In this ‘taster’ session, we cover the essence of the GREAT skills needed to meet your customers’ needs and wants.

What’s in it for you?

This session will help you:

• Warmly greet the customer, building trust from the beginning
• Recognise what the customer really needs, through asking curious questions and listening to understand
• Attune to the customer’s communication preference, so that you can truly empathise
• Show how you will own the customer’s issue or question
• End the interaction on a high, with a personal and memorable goodbye

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Making the emotional connection

2 WHAT IS GREAT CUSTOMER SERVICE?

• Greet – A warm welcome, building trust from the beginning
• Recognise needs – Recognising what the customer really needs
• Empathise – Displaying genuine empathy and attuning to the customer
• Act – Acting with accountability and owning the customer’s issue
• Thank – Thanking with sincerity and ending on a ‘high’

3 CONCLUSION

• Review and reflect
• Action plans

In a challenging, competitive and ever-changing world, it’s vital that our people are motivated to work hard and use their talents and abilities to make the best contribution to the organisation they work for.

Disengaged and passive team members are likely to do the minimum they feel is acceptable, and they may become toxic, affecting others with their negative influence.

If we don’t pay attention to levels of motivation and engagement, we run the risk of a loss in competitiveness and profits.

In this interactive and engaging workshop, participants will have the opportunity to learn what best practice looks like and how they can apply this is practice.

What’s in it for you?

• Learn how to create a motivational and engaging work environment
• Develop a curiosity for how people think and work
• Discover key questions to ask your team
• Learn top tips for people engagement

Agenda

(10.00 – 10.45)

1 WHAT DOES KEY RESEARCH AND EXPERIENCE TELL US?

• Key theories for people motivation
• Understanding core motivators
• Applying it in practice

2 KNOWING INDIVIDUALS IN YOUR TEAM

• Showing genuine curiosity
• What questions you should be asking
• Understanding and appreciating different work preferences
• Getting the best out of people

3 ENGAGING YOUR TEAM

• Top tips for people engagement
• How can we involve our people more

4 ACTION PLAN AND NEXT STEPS

• Review
• Personal action planning
• Next steps

‘We can ignore even pleasure. But pain insists upon being attended to’

(C.S Lewis)

Nothing propels people to action like the removal of pain. The trouble is that if our prospect’s status quo is unsatisfactory but not especially painful, the pain of taking a risk by changing will probably mean inertia and a lost opportunity for both parties.

Your prospect is way more interested in talking about the negative aspects of his / her world than listening to you wax lyrical about the positive aspects of yours. Stacking pain is simply about ignoring the compulsion to dive into solution mode and instead listening forensically to clues about disaffection and discomfort and getting your prospect to face up to the irritations, inefficiencies and expenses associated with staying as they are.

What’s in it for you?

• An easily-learned process of pain stacking where the prospect essentially sells themselves on your offering
• Tips for not only spotting pain but for exacerbating it to the point where the prospect’s fear of change is wholly outweighed by your case for action

Agenda

(10.00 – 10.45)

1 WHAT IS ‘STACKING PAIN?’

• How to spot pain points
• How to increase the prospect’s frustration with them

2 WHY DIVING INTO SOLUTIONS IS A DEAL KILLER

• Seeing your offering as pain removal
• Eliciting all the ‘symptoms’ before offering your ‘cure’

3 THE POWER OF SUMMARY

• How to regularly check understanding whilst staying in rapport
• Summarising pain points, not sales opportunities

4 MAKING A HABIT OF PAIN STACKING

• Becoming the ‘doctor’ and an authoritative voice
• Building trust and developing upsell and cross sell opportunities

Why do the Dragons in Dragon’s Den perk up when entrepreneurs mention their gross profit?

Today we’re delving deep into the core of business profitability. In this session you’ll gain invaluable insights into how the gross profit is one of the most looked at metrics for when looking at financial performance.

What’s in it for you?

• Discover the fundamental concepts of gross profit and why it’s crucial for your business success.
• Gain a clear understanding of the components that make up gross profit.
• Understand the key factors that can impact your business’s gross profit and how to leverage them to your advantage.

Agenda

(10.00 – 10.45)

1 INTRODUCTION AND FUNDAMENTALS

• Its place in the family of profits.
• The importance of understanding gross profit.
• And its significance in business operations.

2 COMPONENTS AND CALCULATION

• What are the main components of the calculation?
• How does gross margin relate to gross profit?
• Common mistakes to avoid when getting to the gross profit.

3 STRATEGIES AND APPLICATION

• Factors impacting gross profit.
• Exploring strategies to improve gross profit.

4 ACTIONS AND NEXT STEPS

• Review
• Personal action planning
• Next steps

In the fast-paced world of business, effective communication is paramount. Poorly crafted messages can cost time, money, and even reputations. We’re here to guide you on the transformative journey of impeccable business writing.

This webinar is hosted by one of our most popular trainers, Graham Roberts-Phelps.

What’s in it for you?

• Kickstarting your business writing journey
• Unlock the secrets to clear communication
• Mastering email etiquette in just 5 minutes
• Elevate your business writing, make a more profound impact, and ensure your messages stand out for all the right reasons

Agenda

(10.00 – 10.45)

1 GETTING STARTED

• Key principles: the three C’s of professional writing
• Writing for the skim reader: reports and business summaries
• Examples: good and bad

2 THE KEYS TO CLEAR COMMUNICATION

• The hovering hands technique for instant inspiration
• Four step process that must be followed
• Five golden rules to live by

3 EMAIL ETIQUETTE AND PROFESSIONALISM

• Keeping emails succinct and to the point
• Enhancing the chances of quick responses
• Ten unforced email errors

4 SUMMARY

They are hard and they carry a lot of responsibility but there are ways to mange them to help you get to a fair, robust and reasonable outcome without using any of the words often associated with being allocated a workplace investigation (most of which cannot be listed here!).

This webinar is hosted by our lead trainer, Victoria Hall.

What’s in it for you?

• In this free 45-minute taster session, Victoria Hall, an employment lawyer, HR Professional and workplace investigator, is going to share with you her 10 top tips for effective workplace investigations so that you can better manage, plan and conduct workplace investigations with confidence.

Agenda

(10.00 – 10.45)

1 DON’T UNDERESTIMATE THE SIGNIFICANCE OF WORKPLACE INVESTIGATIONS

• Understand the legal implications of workplace investigations and how they support your internal procedures
• Explore how a fair and reasonable investigation contributes to a positive workplace

2 BE CLEAR ON WHAT YOU ARE INVESTIGATING

• Understand your terms of reference
• Be clear on what allegations your investigation covers

3 PLAN, PLAN, PLAN

• Consider how to better manage your time to undertake a fair and reasonable investigation
• Explore evaluation techniques to help you pre-plan what evidence will be needed and how to capture that in a workplace investigation plan

4 ORGANISE YOUR EVIDENCE

• Experiment with different systems for recording and tracking the progress of your investigation
• Consider practical tips for storing information, along with GDPR requirements

5 PRACTICE ASKING GOOD QUESTIONS

• Explore the art of asking good questions. As Socrates is reported as saying ‘all I know is that I know nothing.’ Good questions are critical to workplace investigations
• Consider when to use open, probing and closed questions as well as what questions to avoid

6 DON’T GET STUCK TO A SCRIPT

• Learn how to manage unexpected issues that arise during an investigation process
• Consider how to link your investigation with other procedures

7 TAKE A STEP BACK AND REMAIN OBJECTIVE

• Be aware of your own conscious or unconscious bias
• Practice limiting its impact on your findings

8 HAVE SOME FORM OF EVALUATION SKILL IN YOUR TOOLBOX

• Learn techniques to show how you have weighed up the evidence to support your findings
• Consider a devils advocate approach to your findings

9 WRITE A CLEAR REPORT

• Consider what structure is required for a workplace investigation report
• Look at examples of helpful and unhelpful reports

10 KNOW WHEN TO ASK FOR HELP

• You are not alone. Although an investigator has to reach their own conclusion on findings, there are acceptable times to ask for help and support which will not disadvantage the objectiveness of the result

You need EQ – the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions. Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times.

This session will help you explore what it means for you and understand how to use it to make life easier, less stressful, more successful.

What’s in it for you?

• Identify your own emotional intelligence ‘blind spots’
• Learn how to use emotional intelligence to bring out the best in others
• Be able to cope with disappointments, challenges and obstacles more effectively
• Know how to demonstrate empathy in a wide range of situations
• Discover how to ‘read’ the ‘silent messages’ other people send out
• Explore techniques for using emotional intelligence during difficult conversations

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• Where do emotions come from?
• The EQ model

2 THE EQ MODEL

• Self-awareness
• Self-regulation
• Awareness of others
• Relationship management

3 HANDLING DIFFICULT SITUATIONS

• Staying controlled and unflappable in time of stress and tension
• How to resolve disagreement and conflict easily and effectively
• Thinking clearly and staying focused when under pressure
• Dealing with strong emotions such as anger and frustration

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace
• Personal action planning
• Next steps

Are your sales techniques feeling a bit outdated? Feeling like there’s more you could be doing to hit those targets?

We have something just for you! Dive into our short seminar tailored to equip you with innovative ideas and actionable ‘how to’ techniques on pivotal sales principles. Transform the way you approach sales and watch your results soar!

What’s in it for you?

• Seamlessly convert your emails and social media outreach into real appointments.
• Utilise 5 golden questions to ensure every conversation is a potential conversion.
• Know THE question that can change the entire trajectory of a sale.
• Incorporate an option matrix to maximize every upsell and cross-sell opportunity.
• Master the top 3 techniques to confidently close any sale.
• Tackle any objections or concerns with tact and finesse.
• And, the golden rule? Stop pushing. Start guiding. Help your customers make the choice to buy from you, today.

Agenda

(10.00 – 10.45)

This short seminar will share ideas and ‘how to’ techniques on these vital seven sales principles:

1. How gain more appointments from emails the social media?
2. Five key qualifying questions to improve conversion.
3. The single most important question you must ask.
4. Use an option matrix for upselling and cross-selling.
5. The three best ways to close a sale.
6. How to answer objections and concerns.
7. Stop selling and help people buy.

A learning organisation is one that MODELS and ENABLES continuous learning, growth, and adaptation at the individual and organisational level.

MODELLING – Leaders in learning organisations listen deeply, are curious and engage in active inquiry. They check their assumptions and own their mistakes publicly.

ENABLING – Leaders in learning organisations empower and develop others – they don’t take over when the heat is on. They ask skilful questions and enable individuals and teams to thrive in the face of challenge and uncertainty.

In this 45-minute webinar, we will be exploring ‘learning organisations’ and what it takes to create a learning culture where all staff are continuously reflecting (alone and in groups), challenging each other to think broadly and deeply and supporting each other.

What’s in it for you?

• To unpack the characteristics of a learning organisation & culture and think deeply about areas you might want to develop in your organisation
• To consider the benefits of a learning culture and what you might see, hear and feel when you get there
• To think about the skills, attitudes and behaviours required to get there
• To consider the role of leaders in establishing and embedding a learning culture
• To understand the psychological and very human barriers to becoming a learning organisation & how to overcome them

Agenda

(10.00 – 10.45)

1 WHAT’S A LEARNING ORGANISATION? A LEARNING CULTURE?

• Define the terms
• Explore what they look like in practice – see, hear feel

2 WHY IT’S IMPORTANT AND WHY IT EATS STRATEGY FOR BREAKFAST

• Understand the link between a learning culture and performance
• Understand how strategy falls down where culture fails

3. SO, WHAT DOES IT TAKE?

• Unpack the skills, attitudes and behaviours required
• Explore the psychological, human barriers and how to overcome them

4. IT STARTS WITH LEADERS…

• Consider the role of leaders in the process
• Start planning what you would like to do differently as you go back to your organisations

When the customer is upset, angry or disappointed, conversations can get heated, and we inadvertently make it worse through the innate response of fight, flight or freeze. This could include the wrong choice of words or mismatched energy. But, if we can make it worse, we can also make it better.

Developing our emotional intelligence is key to handling these challenging conversations sensitively to ensure that we retain customers’ goodwill and maintain the reputation of the organisation.

What’s in it for you?

The aim of this taster session is to help participants:

• Understand the part played by emotion in these situations
• Manage challenging situations through the use of specific techniques
• Build personal confidence and strength in a difficult environment
• Understand the right to be assertive without fear of damaging the company brand

Agenda

(10.00 – 10.45)

1 WHAT IS A DIFFICULT CUSTOMER CONVERSATION?

• What are you most challenging customer conversations?
• What makes them so difficult?

2 TECHNIQUES FOR HANDLING DIFFICULT CUSTOMER CONVERSATIONS

• Looking at the part played by emotion for both customer and ourselves
• Learning how to take the H.E.A.T. out of the situation
• Understanding our rights and responsibilities when being assertive
• How to deliver bad news or disagree with the customer that shows empathy

3 ACTION POINTS

• Develop an action plan for putting techniques into practice

The term health and safety generally conjures up negativity and fear of prosecution or increased costs.

This free awareness-raising ‘taster’ session, designed and delivered by Subash Ludhra, offers an opportunity to develop your understanding of health and safety management and the steps you can take to successfully manage it.

What’s in it for you?

• Understand why health and safety needs to be managed
• Learn about legal and associated requirements and resources
• Understand how all of this relates to your organisational practices
• Understand how near or far you are from where you need to be

Agenda

(10.00 – 10.45)

1 WHAT IS HEALTH AND SAFETY AND WHY IT NEEDS TO BE SENSIBLY MANAGED

• What is health and safety?
• Why manage it?
• Consequences of failure

2 LEGAL AND ASSOCIATED REQUIREMENTS AND RESOURCES

• Civil and criminal law overview
• Relevant legislation overview

3 PRACTICAL MANAGEMENT OF HEALTH AND SAFETY

• What do employers need to do?
• How can employers achieve compliance?

4 ACTIONS AND NEXT STEPS

• Review
• Personal action planning
• Next steps

Project management has been developing as a profession since the first half of the twentieth century and is sometimes referred to as ‘traditional project management’ or the ‘Waterfall Method’.

The term ‘Agile’ was adopted following the Agile Manifesto in 2001 and is particularly useful for developing software. Some advocates of agile even say, ‘change or die’.

This free awareness-raising ‘taster’ session, designed and delivered by Jean Billingsley, offers an opportunity to explore traditional and agile project management.

This webinar will be hosted by one of our trainers, Jean Billingsley.

What’s in it for you?

This session will help you:

• Understand the difference between traditional project management and agile
• Reflect on your own type of project and project management tools that will help you

Agenda

(10.00 – 10.45)

1 WHAT IS PROJECT MANAGEMENT?

• The fundamentals of project management
• Professional organisations and qualifications

2 WHAT IS AGILE?

• The Agile Manifesto
• Traditional vs agile project management

3 THE PROJECT MANAGEMENT TOOLBOX

• Different types of projects
• The project management toolbox

4 ACTIONS AND NEXT STEPS

• Review
• Useful references
• Personal action planning
• Next steps

So said George Bernard Shaw.

Communication is a two-way process. If you only think about the information you’re trying to give, you’ll never be able to communicate effectively. This session shows what you should be doing instead.

What’s in it for you?

• Appreciate what can go wrong with communication and how to avoid it
• Learn the four steps for great communication to help you communicate more clearly, precisely and concisely

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• What is effective communication and why does it matter?
• The value of being able to communicate well

2 THE COMMUNICATION CYCLE

• Encoding – decoding – channels – noise
• Communication channels: visual, vocal, verbal
• How challenges and misunderstandings can arise

3 FOUR STEPS TO COMMUNICATING WELL

• The steps that support great communication
• The A to B model to support content selection
• How to make communication compelling and influential

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace

Whether you’re delivering a client presentation or addressing an internal gathering, good presentation skills are crucial for success.

This session introduces the core skills you need to improve the impact, clarity and structure of your presentations. Master the physical factors, harnessing the power of non-verbal communication. Engage your audience. Structure your presentation for best results. Deal with questions more effectively. Boost your confidence. And learn to enjoy doing it!

What’s in it for you?

• Have a benchmark for what powerful presenters do and don’t do
• Know which elements of delivery to focus on
• Understand how to plan and structure a presentation
• Be able to select content effectively

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

• Objectives and agenda
• What makes a great presenter?

2 USING THE DIFFERENT CHANNELS

• Visual
• Verbal
• Vocal
• Top tips for posture

3 GETTING YOUR KEY MESSAGE ACROSS

• Structuring for maximum engagement (the A to B model):
• Know your starting point
• Know your end point
• Select your content
• Exercise: how would you structure a presentation to summarise this one?

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Planning for implementation of learning in the workplace

Do you want your PowerPoint presentations to leave a lasting impression?

Are you looking to captivate your audience with every slide?

We’ve distilled the art and science of unforgettable presentations, and we’re excited to share it with you!

What’s in it for you?

• Are you ready to redefine your PowerPoint prowess? Dive deep into these transformative learning points and set yourself apart

 Agenda

(10.00 – 10.45)

1 AUDIENCE-CENTRIC APPROACH

• Tailor your presentation to your audience’s needs and interests
• Address their pain points and provide insights
• Maintain an appropriate tone

2 CLEAR STRUCTURE AND FLOW

• Create a logical and organised structure
• Use a clear and consistent slide layout
• Ensure a smooth flow of information

3 ENGAGING VISUAL DESIGN

• Use visuals (images, graphs, charts) to convey complex information
• Choose a consistent colour scheme to match your topic and brand
• Avoid clutter and keep slides clear

4 COMPELLING CONTENT

• Craft concise, focused messages for each slide
• How best to use bullet points, short phrases, and keywords
• Use impactful headlines to grab attention
• Incorporate storytelling and anecdotes to create meaning

This short taster session looks at the evidence surrounding imposter syndrome and explores practical ways that organisations and colleagues can create inclusive environments to support others to develop and excel.

What’s in it for you?

• Understand what imposter syndrome and where it comes from
• Develop strategies to tackle and overcome it
• Understand how to support people with imposter syndrome

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• Understanding the importance of overcoming imposter syndrome

2 WHAT IS IMPOSTER SYNDROME?

• Exploring real-life examples
• Understand the confidence gap

3 CONFIDENCE BOOSTING AND SELF-TALK

• Using the Thoughts-Feelings-Behaviours model
• Exploring strategies for increasing self-confidence

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation

What skill and qualities should a mentor have?

The word ‘mentoring’ originates from the Greek word for ‘enduring’. And whilst mentoring as a recognised profession is recent, the intervention itself is long standing in its use in many settings, including at work.

In recent years, evidenced research has been applied to understand the benefits and value of mentoring. Whilst there is no single definition, what we do know is that there are a defining set of skills and qualities that a good mentor has that make the difference to the effectiveness of this unique relationship.

By understanding these skills and qualities we can stay within the boundaries of the mentoring role. We remain legal and ethical. We can operate within a framework of practice that benefits both mentor and mentee.

This free awareness-raising ‘taster’ session, designed and delivered by Amanda Dudman, will provide an opportunity to develop an understanding of the skills and qualities an effective mentor needs. You will be able to consider these attributes and their use within a mentoring model. In modelling a mentoring approach yourself, you will finish by completing a reflective action plan to take away and use at work.

This event is hosted by Amanda Dudman.

What’s in it for you?

• Understand mentoring and its benefits for mentor and mentee
• Learn the key skills and qualities for effective mentoring beyond the usual generic descriptors
• Understand how this relates to your own practice and those of your organisation when considering becoming a mentor or providing mentoring support
• Formulate an action plan based on a reflective practice approach

Agenda

(10.00 – 10.45)

1 WHAT IS MENTORING?

• The origin of the term and what it encompasses in 21st century practice
• What it is and isn’t
• ‘Mentoring’ or a ‘mentoring approach’?

2 SKILLS AND QUALITIES

• Identifying the skills and qualities
• Using these with a behavioural model of mentoring

3 APPLYING THIS IN PRACTICE

• Developing and using the qualities and skills that make you an exemplar mentor
• A quick note about ethics and boundaries

4 ACTIONS AND NEXT STEPS

• Personal action planning using reflective practice

Millennials make up the largest percentage of the workforce, posing challenges to long-standing structures, working practices and management styles. With this change there have been shifts in the way organisations need to bring generations together, adapt the working environment, and manage a diverse population.

This practical session focusses not just on millennials, but on the traits and characteristics of each of the generations found in the workplace, and the differences between them. Exploring preferences and behaviours through practical case study discussions, participants will work to understand and respect generational differences and commonalities, adapt their style to avoid a ‘one size fits all’ approach, and turn negative stereotypes into positive working relationships.

Particular attention is paid to the impact on teamwork, communication, motivation, performance, collaboration and reward.

What’s in it for you?

• Understand the manager’s role in managing a multi-generational workforce
• Explore the characteristics of different generations
• Know how to create a collaborative working environment that draws on generational strengths

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

• Objectives and agenda
• How do you like to be managed?
• Understanding people from a variety of generations, backgrounds and outlooks and uniting them in a common purpose and vision

2 UNDERSTANDING GENERATIONS

• Different generations currently in the workplace
• Common characteristics of each generation
• Impact on teamwork, communication and motivation

3 MULTI-GENERATION COLLABORATION

• Drawing on the strengths of generations to create a strong working team
• Creating the right environment for collaboration

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace

So said Disney’s CEO, Bob Iger. And he’d know, being widely regarded as one of the world’s most innovative leaders.

We can all learn from Disney, whatever the nature of our businesses, whatever our individual roles.

What’s in it for you?

• Understand how the brain shapes our approaches to creativity and innovation
• Be able to use creative techniques to produce new and innovative ideas
• Achieve results through 1% improvements and marginal gains

Agenda

(10.00 – 10.45)

1 INTRODUCTION

• Objectives and agenda
• The role of creativity and innovation in business – not just in creative roles but in every role

2 THE BRAIN, CREATIVITY AND INNOVATION

• Left and right brain thinking
• The three brain networks and how they are key to the most creative thinking

3 THE DISNEY STRATEGY

• The Dreamer, the Realist and the Spoiler
• Brainstorming exercise
• Understanding the value of marginal gains

4 ACTION PLAN AND NEXT STEPS

• Summary of key learning points
• Reflection on next steps
• Planning for implementation of learning in the workplace

This condensed introduction to Power BI Desktop takes a brief look at the data analysis process.

It starts with an overview of the UI, followed by importing data into Power BI. It then focuses on the process of cleaning data, then the creation of visualisations, including charts and tables, to build an interactive end user dashboard used to analyse data.

This webinar will be hosted by one of our trainers, Alan Gilbert.

What’s in it for you?

• The aim of this course is to provide an introduction to understanding the Power BI analysis process and equip you with the necessary skills to start applying your learning straight away.

Agenda

(10.00 – 10.45)

1 GETTING STARTED

• The Power BI Desktop ecosystem
• The four Power BI views

2 IMPORTING FILES

• The process of importing files
• Importing an Excel file
• Managing imported file connections

3 CLEAN DATA IN POWER QUERY

• The process of cleaning data
• How Applied Steps work
• Managing data types
• Using Filters and Fill to clean data

4 INSERTING DASHBOARD VISUALISATIONS

• Things to keep in mind
• Inserting maps and charts
• Formatting visualisations
• Insert a table and a card
• Filtering reports with slicers

Are you ready to supercharge your commercial awareness and avoid the most dangerous pitfalls when negotiating contracts and terms?

Your contracts and business terms are only as strong as your knowledge behind them. In the complex world of business, missing key insights can cost you time, money, and valuable opportunities. But fear not! We have training that’ll keep you ahead of the curve.

This webinar will be hosted by one of our trainers, Graham Roberts-Phelps.

What’s in it for you?

• Don’t let these pitfalls become your undoing. Equip yourself with the knowledge and expertise to handle contracts and terms seamlessly

Agenda

(10.00 – 10.45)

1 LACK OF INDUSTRY KNOWLEDGE

• How to stay informed about your industry’s latest trends.
• Understand the competitive landscape, key players, and market dynamics
• Follow relevant industry news and thought leaders to gain insights

2 POOR ECONOMIC UNDERSTANDING

• Where are the costs and profits in your business?
• Macroeconomic factors that influence business decisions, such as inflation
• How to read a business financial data

3 ‘LEGAL’ BLIND SPOTS

• Be aware of relevant laws, regulations, and industry standards that impact your organisation
• Understand key contract terms and what they mean
• The right way to challenge an unfavourable contract

4 SUMMARY

…and put your views across while still taking other people’s opinions into account.

If you’re not assertive, especially if you become passive aggressive or aggressive, you can cause misunderstandings, frustration and even a breakdown in relationships at work.

This session will help you build confidence to be more assertive more of the time. And how to disagree without being disagreeable!

What’s in it for you?

• Recognise the differences between assertive, aggressive and passive behaviour
• Understand the impact your behaviour has on people
• Make assertive requests – and follow up effectively
• Say ‘no’, where appropriate
• Be more assertive in meetings
• Give negative feedback – without giving offence

Agenda

(10.00 – 10.45)

1 ASSERTIVENESS DEFINED

• What it is
• What it isn’t
• The assertiveness spectrum
• The benefits of being assertive

2 ONE-TO-ONE ASSERTIVENESS

• Understanding differences in behaviour
• Assertive language
• Making assertive requests
• The 3As model

3 ASSERTIVENESS IN MEETINGS

• Do’s…
• …and don’ts

4 ACTIONS AND NEXT STEPS

• Review
• Personal action planning
• Next steps