Management and personal effectiveness – free webinars

Our very popular management and personal effectiveness ‘modules’ come in a range of formats – full-day workshops, half-day, bite-sized and webinar.

Here’s your opportunity to sample some of the webinar versions completely free of charge.

Make your life easier – register now for any or all of the sessions to pick up some top tips for improving your skills, boosting your confidence and becoming even more effective in your role.

All webinars run from 10:00-10:45 UK time.

How to overcome the challenges of time and space!

Managing remote or home workers takes more effort. This session is an opportunity to explore what makes it so different. It gives you the tools and techniques to do it more effectively.

You will identify what you need to do differently to successfully manage and create an environment of trust, confidence and regularity of dialogue for remote and home workers. You will discover ways to engage your team through different forms of communication, building trust, and setting clear expectations. You will leave the session with practical tools and techniques that will enable you to be more confident in your role as a manager of remote or home workers, and at the same time make their roles more productive, positive and rewarding.

What’s in it for you?

  • Find out more about why remote management is so very different
  • Learn how to create the right environment
  • Identify ways of using different communication tools to engage your people
  • Understand the importance of the trust equation
  • Work on ways of supporting people to deliver

Agenda
(10.00 – 10.45)

1     WHAT’S SO DIFFERENT ABOUT REMOTE MANAGEMENT?

  • Why we do it – the business case, not just the public health argument
  • Staticremote teams
  • The challenge of distance and time

2     CREATING THE RIGHT ENVIRONMENT

  • Manager / worker or team / worker?
  • The 3Cs of virtual management: Collaboration, Communication, Co-ordination

3     THE TRUST EQUATION

  • Credibility
  • Reliability
  • Intimacy
  • Self-orientation

4     COMMUNICATION METHODS

  • Technology options
  • Why, when, what
  • The Media Richness model

5     SUPPORTING PEOPLE TO DELIVER

  • Case study scenario

6     ACTIONS AND NEXT STEPS

  • Review
  • Personal action planning
  • Next steps

Honest doesn’t have to mean difficult!

What do we mean by an ‘honest’ conversation? Why do often find it ‘difficult’?

This session will help you develop your confidence and clarity when having honest conversations and giving feedback.

It’s an opportunity to enhance your existing skills in having difficult conversations, structuring information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. It will help you understand which types of conversation you struggle the most with – and how to manage them better.

What’s in it for you?

  • Understand what honest conversations are and why they’re important
  • Be able to identify and manage your emotions
  • Develop strategies for getting key messages across
  • Enhance your ability to give feedback effectively

Agenda

(10.00 – 10.45)

1     INTRODUCTION

  • Objectives and agenda
  • What is a difficult conversation?
  • The role emotions play

2     PLANNING AND PREPARING

  • Where most conversations go wrong
  • The A to B model for structuring your honest conversation
  • The ladder model

3     GIVING GREAT FEEDBACK

  • How to structure feedback using the see/saw model
  • Case study

4     ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace
  • Personal action planning
  • Next steps

Rational, problem-solving intelligence is not enough!

You need EQ – the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions. Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times.

This session will help you explore what it means for you and understand how to use it to make life easier, less stressful, more successful.

What’s in it for you?

  • Identify your own emotional intelligence ‘blind spots’
  • Learn how to use emotional intelligence to bring out the best in others
  • Be able to cope with disappointments, challenges and obstacles more effectively
  • Know how to demonstrate empathy in a wide range of situations
  • Discover how to ‘read’ the ‘silent messages’ other people send out
  • Explore techniques for using emotional intelligence during difficult conversations

Agenda

(10.00 – 10.45)

1     INTRODUCTION

  • Objectives and agenda
  • Where do emotions come from?
  • The EQ model

2     THE EQ MODEL

  • Self-awareness
  • Self-regulation
  • Awareness of others
  • Relationship management

3     HANDLING DIFFICULT SITUATIONS

  • Staying controlled and unflappable in time of stress and tension
  • How to resolve disagreement and conflict easily and effectively
  • Thinking clearly and staying focused when under pressure
  • Dealing with strong emotions such as anger and frustration

4     ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace
  • Personal action planning
  • Next steps

What are you letting yourself in for?

Organisations constantly give people their first line management role because the individual has been identified as being good at their day job, not necessarily being good with people.

People skills are a very different skillset from processes and tasks. Managing people can be the best job in the world, or the worst. No-one tells you what it’s like until you find out for yourself. ‘You’ll be fine’ is all you may get. This webinar will help you understand what to expect and how to prepare for it.

What’s in it for you?

  • Appreciate the role of a manager and what’s involved
  • Understand your strengths and development areas for stepping up
  • Have a better idea as to whether a team leader or management role is right for you, at this stage in your career
  • Have a plan for dealing with the challenges

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • So, you want to manage people? Are you sure?

2 WHAT MAKES A MANAGER?

  • Learning from the best…
  • … and the worst
  • What does the ‘ideal’ manager look like?
  • Self-assessment – what are your strengths and areas for development?

3 STEPPING UP

  • Making the change from team member to team – what are the challenges likely to be and how will you deal with them?
  • Top tips

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

These webinars are all completely free of charge – just make sure you book well in advance to get the ‘joining instructions’ (including a link to the Zoom webinar platform) and to be sure of a place. (And if you haven’t used Zoom recently, and you’re using a work laptop, please make sure you download it well in advance, to avoid a potential problem with your IT department. Alternatively, use a personal laptop.)

They’re all delivered by Scott Rumsey, one of our most popular trainers. See some of the feedback he’s had recently from delivering these modules:

  • ‘Engaging, fun and informative.’
  • ‘Very engaging and friendly – knows his onions!’
  • ‘Great!’
  • ‘Excellent.’
  • ‘Brilliant and friendly trainer.’
  • Great! Made me feel comfortable and engaged.’
  • ‘Great guy, knew his stuff!’
  • Brilliant trainer, really enjoyed his delivery.’
  • ‘Great trainer – very personable.’
  • ‘Highly engaging, knowledgeable and motivating – excellent facilitator who made the day fly by and who kept energy high.’
  • Passionate, engaging. One of the best trainers I’ve had.’
  • ‘Very enthusiastic trainer and able to clearly deliver a message while making you think.’
  • Awesome training – very useful.’
  • ‘Thank you – best course I’ve attended to date!’
  • Brilliant!

For more about the modules click here or just give us a call on 01582 463460. We’re here to help!