Management and personal effectiveness – free webinars

Our very popular management and personal effectiveness ‘modules’ come in a range of formats – full-day workshops, half-day, bite-sized and webinar.

Here’s your opportunity to sample some of the webinar versions completely free of charge.

Make your life easier – register now for any or all of the sessions to pick up some top tips for improving your skills, boosting your confidence and becoming even more effective in your role.

All webinars run on Zoom from 10:00-10:45 UK time (unless otherwise stated). Follow the links to register free of charge via Eventbrite – remember to ‘add to calendar’ and look out for the secure password we will email you an hour before the session begins. We don’t record the sessions. We send out a handout after the session but we don’t share the slides.

How to use the compass, not the clock

We’re all faced with more competing demands on our time than ever before. But do we even know where our time goes? Knowing how we spend it is the first step towards being able to control how we spend it. What non-essential activities can you drop? If there are things you can’t drop, how can you manage them better? How can you be more intentional about how you run your day?

This is an opportunity to explore different approaches to time and priority management. How can you make your life easier by using the compass, not the clock?

What’s in it for you?

  • Learn how to use the compass, not the clock
  • Understand where your time actually goes
  • Learn how to eliminate wasted time
  • Learn how to stay on track
  • Make your life easier!

Agenda

(10.00 – 10.45)

1 TIME AUDIT

  • How do you actually spend your time?
  • Important v ‘urgent’
  • Going beyond ‘busyness’
  • Pareto’s law

2 ELIMINATING WASTED TIME

  • Identifying your ‘time-stealers’
  • ‘To-do’ lists or ‘to don’t’ lists?

3 KEEPING ON TRACK

  • The First Things First Model (FTFM)
  • Compass or clock?

4 ACTIONS AND NEXT STEPS

  • Review
  • Personal action planning
  • Next steps

Change is a given in any organisation today

You can choose to lead it, go along with it or ignore it – but the last of these options is not a route to success. The best approach is to be positive and proactive, whether that’s in a context of organisation-wide strategic-level transformational change, or whether it’s a question of making changes within the areas of the organisation that are within your direct control. This webinar will take you on a journey exploring your role in driving and supporting change, and the steps needed to bring about and deal with successful change.

What’s in it for you?

  • Understand your role in change and how everyone can initiate it
  • Be aware of the Kübler-Ross change curve and know how to handle your and others’ emotions
  • Understand John Kotter’s 8-step change model and relate it to the challenges you face

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

  • Objectives and agenda
  • Why change is constant
  • Why it’s important to change
  • Why change is essential for career success

2 EMOTIONS IN CHANGE

  • The change curve
  • People’s typical behaviours and emotions at each stage of the change curve – both at work and at home
  • What behaviours should leaders demonstrate at each stage?

3 COPING WITH CHANGE

  • John Kotter’s 8 step model for dealing with change effectively
  • Interactive case study

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

The single biggest problem in communication is the illusion that it has taken place.

So said George Bernard Shaw.

Communication is a two-way process. If you only think about the information you’re trying to give, you’ll never be able to communicate effectively. This session shows what you should be doing instead.

What’s in it for you?

  • Appreciate what can go wrong with communication and how to avoid it
  • Learn the four steps for great communication to help you communicate more clearly, precisely and concisely

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • What is effective communication and why does it matter?
  • The value of being able to communicate well

2 THE COMMUNICATION CYCLE

  • Encoding – decoding – channels – noise
  • Communication channels: visual, vocal, verbal
  • How challenges and misunderstandings can arise

3 FOUR STEPS TO COMMUNICATING WELL

  • The steps that support great communication
  • The A to B model to support content selection
  • How to make communication compelling and influential

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

The heart and soul of the company is creativity and innovation.

So said Disney’s CEO, Bob Iger. And he’d know, being widely regarded as one of the world’s most innovative leaders.

We can all learn from Disney, whatever the nature of our businesses, whatever our individual roles.

What’s in it for you?

  • Understand how the brain shapes our approaches to creativity and innovation
  • Be able to use creative techniques to produce new and innovative ideas
  • Achieve results through 1% improvements and marginal gains

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • The role of creativity and innovation in business – not just in creative roles but in every role

2 THE BRAIN, CREATIVITY AND INNOVATION

  • Left and right brain thinking
  • The three brain networks and how they are key to the most creative thinking

3 THE DISNEY STRATEGY

  • The Dreamer, the Realist and the Spoiler
  • Brainstorming exercise
  • Understanding the value of marginal gains

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

Practical tips for everyday coaching ‘in the moment’

Performance coaching develops people’s capabilities, improves effectiveness and enhances productivity. It also encourages ownership and responsibility, leading to staff being happier and more motivated.

Managers will leave this programme with lots of tools and techniques they can use immediately – together with increased confidence in their ability to develop people effectively.

What’s in it for you?

  • Understand the difference between coaching and training
  • Recognise the value of using a coaching style on a daily basis
  • Enhance your questioning and listening skills
  • Learn how to use the GROW model of coaching
  • Boost your confidence in using your coaching skills as a manager

Agenda

(10.00 – 10.45)

1 WHAT IS PERFORMANCE COACHING?

  • An essential management skill
  • Coaching and training – what’s the difference?
  • Benefits of coaching to the individual, manager, organisation

2 KEY COACHING SKILLS – AND WHEN TO USE THEM

  • Effective questioning
  • Effective listening

3 USING THE GROW MODEL

  • Sir John Whitmore’s model
    • Goal, Reality, Options, Way forward

4 ACTIONS AND NEXT STEPS

  • Review
  • Personal action planning
  • Next steps

Few people like change.

Yet it’s always with us and we have to deal with it. We can make ourselves (and others) miserable trying to avoid it. Or we can embrace it.

This session explores why we might seek to avoid change and why we’re better off becoming advocates for it instead.

What’s in it for you?

  • Be aware of the Kübler-Ross change curve and know how to manage your emotions better
  • Boost your confidence in your ability to deal with change effectively
  • Understand the benefits of being a change agent

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • Why change is constant

2 UNDERSTANDING CHANGE

  • Why we react to change in the ways we do

3 USING THE KÜBLER-ROSS CHANGE CURVE

  • Stage 1: shock, numbness, denial
  • Stage 2: fear, frustration/anger, depression
  • Stage 3: understanding, acceptance, moving on

4 MANAGING EMOTIONS AND COPING

  • Strategies for managing emotions
  • The ‘transactional’ model of coping

5 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

How can you get the best out of your people?

Every organisation has people who are high-performing with lots of potential for career progress. They also have under-performers who can often take up a lot of valuable management time as well as affecting the motivation of the rest of the team.

In this highly interactive session, you will learn how to manage and develop people at all levels of performance and achieve better results all round.

What’s in it for you?

  • Understand the importance of assessing performance potential
  • Acquire strategies for dealing with different types of performance
  • Be able to focus as much on your high achievers as on your under-performers

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • The cost of losing high performers
  • The cost of keeping under-performers

2 THE PERFORMANCE POTENTIAL MATRIX

  • A clean and simple way of identifying the performance levels of the different people in your team

3 MANAGING AND DEVELOPING PEOPLE AT ALL LEVELS OF PERFORMANCE

  • High performers
  • ‘Backbone’
  • ‘With potential but lacking motivation’
  • Underperformers

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

Presenting with confidence is an essential business skill.

Whether you’re delivering a client presentation or addressing an internal gathering, good presentation skills are crucial for success.

This session introduces the core skills you need to improve the impact, clarity and structure of your presentations. Master the physical factors, harnessing the power of non-verbal communication. Engage your audience. Structure your presentation for best results. Deal with questions more effectively. Boost your confidence. And learn to enjoy doing it!

What’s in it for you?

  • Have a benchmark for what powerful presenters do and don’t do
  • Know which elements of delivery to focus on
  • Understand how to plan and structure a presentation
  • Be able to select content effectively

Agenda

(10.00 – 10.45)

1 WELCOME, AGENDA, OVERVIEW

  • Objectives and agenda
  • What makes a great presenter?

2 USING THE DIFFERENT CHANNELS

  • Visual
  • Verbal
  • Vocal
  • Top tips for posture

3 GETTING YOUR KEY MESSAGE ACROSS

  • Structuring for maximum engagement (the A to B model):
    • Know your starting point
    • Know your end point
    • Select your content
  • Exercise: how would you structure a presentation to summarise this one?

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Planning for implementation of learning in the workplace

Overcome the challenges of time and space!

Managing remote workers is different from managing those in the same building as you. It’s harder to successfully manage and create an environment of trust, confidence and regularity of dialogue. This session will give you ways to engage your team through different forms of communication, building trust, motivating and setting clear expectations. You’ll leave the session with better able to make remote working productive, positive and rewarding.

What’s in it for you?

  • Understand the essential principles underlying remote management
  • Be able to adapt your approach to develop confidence and build trust working remotely
  • Know when to use different communication tools to engage your people
  • Appreciate better the factors that make remote management different

Agenda

(10.00 – 10.45)

1 INTRODUCTION

  • Objectives and agenda
  • The 3Cs model for creating the pillars of a healthy remote team environment

2 THE TRUST EQUATION

  • The importance of trust in a remote relationship
  • Trust = Credibility + Reliability + Intimacy / Self-orientation
  • Where are your ‘blind spots’ as a remote manager?

3 REMOTE COMMUNICATION

  • Knowing which communication method to use when
  • The media richness model
  • Supporting people to deliver – case study

4 ACTION PLAN AND NEXT STEPS

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

The most common reason for leaving a job is dissatisfaction with one’s manager.

Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.

This engaging webinar explores ideal manager behaviours, helping you get the most out of your team by understanding what they need from you. This is an opportunity to explore management and leadership – and to ensure that you’re not the manager everyone wants to get away from!

What’s in it for you?

  • Understand the difference between management and leadership
  • Learn about the different leadership styles – which one are you?
  • Know how to manage performance effectively, on a daily basis
  • Understand your management style and know how to flex your approach
  • Find out why communicating expectations and standards upfront is essential

Agenda

(10.00 – 10.45)

1 UNDERSTANDING MANAGEMENT

  • When have you been really happy at work? Or really unhappy? What difference did your manager make?
  • Benefits of great management to the individual, the manager, the organisation

2 THE PERFORMANCE MANAGEMENT CYCLE

  • The importance of managing performance daily
  • Why communicating expectations and standards upfront is essential

3 ACTIONS AND NEXT STEPS

  • Review
  • Personal action planning
  • Next steps

If you’re assertive you can portray a strong, confident image...

…and put your views across while still taking other people’s opinions into account.

If you’re not assertive, especially if you become passive aggressive or aggressive, you can cause misunderstandings, frustration and even a breakdown in relationships at work.

This session will help you build confidence to be more assertive more of the time. And how to disagree without being disagreeable!

What’s in it for you?

  • Recognise the differences between assertive, aggressive and passive behaviour
  • Understand the impact your behaviour has on people
  • Make assertive requests – and follow up effectively
  • Say ‘no’, where appropriate
  • Be more assertive in meetings
  • Give negative feedback – without giving offence

Agenda

(10.00 – 10.45)

1 ASSERTIVENESS DEFINED

  • What it is
  • What it isn’t
  • The assertiveness spectrum
  • The benefits of being assertive

2 ONE-TO-ONE ASSERTIVENESS

  • Understanding differences in behaviour
  • Assertive language
  • Making assertive requests
  • The 3As model

3 ASSERTIVENESS IN MEETINGS

  • Do’s…
  • …and don’ts

4 ACTIONS AND NEXT STEPS

  • Review
  • Personal action planning
  • Next steps

These webinars are all completely free of charge – just make sure you book well in advance to get the ‘joining instructions’ (including a link to the Zoom webinar platform) and to be sure of a place. (And if you haven’t used Zoom recently, and you’re using a work laptop, please make sure you download it well in advance, to avoid a potential problem with your IT department. Alternatively, use a personal laptop.)

They’re all delivered by Scott Rumsey, one of our most popular trainers. See some of the feedback he’s had recently from delivering these modules:

  • ‘Engaging, fun and informative.’
  • ‘Very engaging and friendly – knows his onions!’
  • ‘Great!’
  • ‘Excellent.’
  • ‘Brilliant and friendly trainer.’
  • Great! Made me feel comfortable and engaged.’
  • ‘Great guy, knew his stuff!’
  • Brilliant trainer, really enjoyed his delivery.’
  • ‘Great trainer – very personable.’
  • ‘Highly engaging, knowledgeable and motivating – excellent facilitator who made the day fly by and who kept energy high.’
  • Passionate, engaging. One of the best trainers I’ve had.’
  • ‘Very enthusiastic trainer and able to clearly deliver a message while making you think.’
  • Awesome training – very useful.’
  • ‘Thank you – best course I’ve attended to date!’
  • Brilliant!

For more about the modules click here or just give us a call on 01582 463460. We’re here to help!