…and put your views across while still taking other people’s opinions into account.
If you’re not assertive, especially if you become passive aggressive or aggressive, you can cause misunderstandings, frustration and even a breakdown in relationships at work.
This session will help you build confidence to be more assertive more of the time. And how to disagree without being disagreeable!
- Recognise the differences between assertive, aggressive and passive behaviour
- Understand the impact your behaviour has on people
- Make assertive requests – and follow up effectively
- Say ‘no’, where appropriate
- Be more assertive in meetings
- Give negative feedback – without giving offence
Please be informed that this webinar will be recorded. The recording may be used for promotional, educational, or other purposes as deemed appropriate by Management Training Solutions Ltd t/a Maximum Performance. By participating in the webinar, you are providing your consent to be included in this recording. If you have any objections or concerns regarding your participation and the use of this recording, please contact a member of Maximum Performance prior to the commencement of the webinar.
Agenda
(10.00 – 10.45)
1. Assertiveness defined
- What it is
- What it isn’t
- The assertiveness spectrum
- The benefits of being assertive
2. One-to-one assertiveness
- Understanding differences in behaviour
- Assertive language
- Making assertive requests
- The 3As model
3. Assertiveness in meetings
- Do’s…
- …and don’ts
4. Actions and next steps
- Review
- Personal action planning
- Next steps
