Jocelyn Hughes

Jocelyn is a highly experienced and very popular trainer. After fifteen years as a training manager within blue-chip organisations, such as Motorola and Thorn EMI, she established her own consultancy in 1998. A passionate advocate of training for a reason, Jo has a practical approach to training which focuses on giving participants and organisations relevant knowledge and skills improvement which is immediately transferable to the workplace.

A published author of training materials (including Contact Centre Management), her many clients (eg, and specifically on our behalf for customer service training, Red Funnel Ferries, Nuffield Hospitals, University of Portsmouth, Pims, IIJ Europe Ltd, Port of Dover, European Central Bank (Germany), Fluenta (Poland), Midland Expressway (M6 Toll), IFS University College, Kingston University, Curtiss-Wright, iHub, Royal Botanic Gardens Kew, Cavendish Communications, Policy Research Unit, Ascot Racecourse, University of Essex, St Mary Magdalene Academy, Capel Manor College, IISS, Energy Services/Lucy Electric, Portland Place School, Halfords Autocentres, London School of Science & Technology, Google, HM Treasury, etc, etc) cover an impressive range of sectors, including manufacturing, telecoms, retail, film and music, publishing, sport, local authorities and universities.

Jo’s qualifications include:

  • Qualified NLP Practitioner, Time Line Therapist and Hypno-therapist
  • Qualified to Level B Parts 1 & 2 British Psychological Society
  • Qualified MBTI, Aptitude Test and Personality Profile user
  • Associate Member of the CIPD, Certificate in Training & Development (ITD)

Jo’s customer service training gets great feedback, as the following comments show:

  • ‘Very dynamic and a great change from previous courses. Very much adapted to our brand.’
  • ‘Got the creative juices going!!’
  • ‘Very good course on the psychology of customer service. Very useful course, well done!’
  • ‘Super!!’
  • ‘Kept up the pace whilst allowing discussions.’
  • ‘Excellent trainer – knowledgeable and professional. Lots of experience and passionate about the subject.’
  • ‘Very knowledgeable trainer – good use of practical and “real life” scenarios.’
  • ‘Excellent speaker, keeps listeners interested, brilliant observer.’
  • ‘Best course I have been on.’
  • ‘Fun course, good insights and fresh ways of thinking about things.’
  • ‘Lovely lady! Best course so far!’

Jocelyn is based in Southampton and London. She works across the UK and, indeed, internationally.

Client testimonials