Communication skills

45-minute webinar

The single biggest problem in communication is the illusion that it has taken place.

So said George Bernard Shaw.

Communication is a two-way process. If you only think about the information you’re trying to give, you’ll never be able to communicate effectively. This session shows what you should be doing instead.

Learning objectives

  • Appreciate what can go wrong with communication and how to avoid it
  • Learn the four steps for great communication to help you communicate more clearly, precisely and concisely


Designed as a highly interactive 45-minute webinar for groups of 6 to 8, or 60 minutes for groups of up to 12, or 90 minutes for groups of up to 20.

Webinar overview

1 Introduction

  • Objectives and agenda
  • What is effective communication and why does it matter?
  • The value of being able to communicate well

2 The communication cycle

  • Encoding – decoding – channels – noise
  • Communication channels: visual, vocal, verbal
  • How challenges and misunderstandings can arise

3 Four steps to communicating well

  • The steps that support great communication
  • The A to B model to support content selection
  • How to make communication compelling and influential

4 Action plan and next steps

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

5 Close

‘Communication skills’ is one of our most popular ‘modules’ and Scott Rumsey is one of our most popular trainers. See some of the feedback he’s had recently from delivering this module virtually:

  • Job well done! Great session!
  • ‘Very helpful webinar. Thank you.’
  • ‘A lot of great information with practical tips, thanks for the excellent session!’
  • ‘Scott is so easy to understand and adds in personal examples which always makes the topic seem real.’
  • ‘Good event, I would recommend it to others.’
  • ‘Short, sharp session.’
  • Highly engaging and I look forward to attending another one!’
  • ‘Thank you for the excellent handout and references.’
  • ‘Greatly appreciated.’
  • Excellent
  • ‘Practical and useful.’
  • ‘Great to have the poll to start and get us involved. I enjoy Scott’s style and delivery. The interaction with participants is useful and shows that others have similar problems to mine! Thanks for running these courses as they are so helpful.’
  • ‘Nothing I didn’t already know, but really handy to have the reminders. I noticed a few bad habits that I’ve fallen into.’
  • ‘Really clear, good points to work on. Nice, conversational delivery; Scott makes it obvious he knows what he is talking about and that he enjoys it.’
  • ‘Very smooth. Focused on the essential aspects. Very good interaction with the audience.’
  • Great webinar.’
  • ‘Scott is all-over great.’
  • Excellent as usual.’
  • ‘Very informative and I liked the interactive element – it showed how we all perceive things in a different way.’
  • Really great session.’
  • ‘Really good, Scot covered quite a bit.’
  • ‘It was an excellent
  • Concise and informative and interactive – thanks for this.’
  • ‘Interesting and relaxed approach.’
  • ‘Well presented, concise, interactive – just excellent.’
  • ‘Great. Can’t wait for the next session.’
  • ‘Modelled good communication!’
  • ‘Really interesting and a lot to take away to improve my communication skills. Enough information to take in in 45 minutes without being overwhelmed. Thank you.’
  • ‘Very informative and well presented. Knowledgeable presenter, with good rapport with audience. Good engagement with audience. Really enjoyed it.’
  • ‘Bite-sized session with relevant detail – felt like I was ‘in the room’ – really inclusive.’
  • ‘Loved the participation required. The polls, use of questioning to keep everyone involved. Great presenter and great content.’
  • ‘Really helpful.’
  • Once again a brilliant, informative session.’

To discuss which webinars would best suit you, just give us a call on 01582 463460 and we’ll be happy to talk you through the options.