Communication skills

45-minute webinar

The single biggest problem in communication is the illusion that it has taken place.

So said George Bernard Shaw.

Communication is a two-way process. If you only think about the information you’re trying to give, you’ll never be able to communicate effectively. This session shows what you should be doing instead.

Learning objectives

  • Appreciate what can go wrong with communication and how to avoid it
  • Learn the four steps for great communication to help you communicate more clearly, precisely and concisely


Designed as a highly interactive 45-minute webinar for groups of 6 to 8, or 60 minutes for groups of up to 12, or 90 minutes for groups of up to 20.

Webinar overview

1 Introduction

  • Objectives and agenda
  • What is effective communication and why does it matter?
  • The value of being able to communicate well

2 The communication cycle

  • Encoding – decoding – channels – noise
  • Communication channels: visual, vocal, verbal
  • How challenges and misunderstandings can arise

3 Four steps to communicating well

  • The steps that support great communication
  • The A to B model to support content selection
  • How to make communication compelling and influential

4 Action plan and next steps

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace

5 Close

To discuss which webinars would best suit you, just give us a call on 01582 463460 and we’ll be happy to talk you through the options.