Remote management

How to overcome the challenges of time and space!

Managing remote workers takes more effort. This programme is an opportunity to explore what makes it so different and gives you the tools and techniques to do it more effectively.

You will identify what you need to do differently to successfully manage and create an environment of trust, confidence and regularity of dialogue for remote workers. You will discover ways to engage your team through different forms of communication, to build trust, to motivate and to set clear expectations. You will leave with practical tools and techniques that will enable you to be more confident in your role as a manager of remote workers, and at the same time make their roles more productive, positive and rewarding.

What’s in it for you?

  • Explain the essential principles underlying remote management
  • Explore different communication styles and how they affect successful communication
  • Adapt your approach to develop confidence and build trust working remotely
  • Identify ways of using different communication tools to engage their staff
  • Appreciate the importance of positivity to motivate and engage remote team members
  • Understand how to apply coaching methods to remote conversations
  • Know how to build and support remote team formation
  • Be able to support and develop your teams for success

Workshop outline

(Full-day version, 9.30 – 5.00)

1 What’s so different about remote management?

  • Why we do it – the business case
  • Static v remote teams
  • The challenge of distance
  • The challenge of time

2 Creating the right environment

  • Manager / worker or team / worker?
  • The 3Cs of virtual management:
    • Collaboration
    • Communication
    • Co-ordination
  • Emotional, psychological and physical elements
  • Other practical issues

3 The trust equation

  • Credibility
  • Reliability
  • Intimacy
  • Self-orientation

4 Communication methods

  • Technology options
    • Why
    • When
    • What
  • Developing an individual communication strategy

5 Communication styles

  • The DISC model of communication preferences
  • Adapting your style to different preferences
    • Dominance: get it done
    • Influence: get recognition
    • Steadiness: get harmony
    • Compliance: get it right

6 Supporting people to deliver

  • Setting tasks and projects
  • Monitoring and maintaining
  • Motivating and inspiring
  • Influencing

7 Coaching and mentoring

  • Coaching moments
  • How?
    • The media richness model
    • The GROW model

8 Forming remote teams

  • The Tuckman model
    • Forming
    • Storming
    • Norming
    • Performing
  • Identifying and working with attitudes, language and behaviours of remote teams
  • Matching management style to different team stages

9 Delegating to remote team members

  • The challenges
  • Using the DISC model

10 Actions and next steps

  • Review
  • Personal action planning
  • Next steps

‘Remote management’ has been hugely popular during the pandemic. See some of the feedback Scott Rumsey has had recently from delivering this module virtually:

  • Inspiring!
  • ‘A good opportunity to reflect on how you are managing the issues faced by you and your colleagues during remote working.’
  • ‘Easy to understand.’
  • ‘The content was in nice bite-sizes and easy to absorb.’
  • ‘Good launchpad to think about a number of issues.’
  • Great tips and ideas for managing remotely.’
  • Excellent.’
  • ‘Good to talk to others about the challenges of flexible working landscape.’
  • ‘Great speaker.’
  • Excellent delivery, Scott.’
  • ‘Good presentation and tone.’
  • ‘Welcoming and friendly.’
  • Good course, providing you with tools and options to manage remotely.’
  • ‘Regardless of how experienced you are as a manager, it’s always helpful to be reminded of things you can do to help your team and manage more effectively remotely.’
  • ‘The course provided some excellent suggestions for addressing problems with team members whose performance appears to have deteriorated.’
  • ‘Good insight to various scenarios surrounding remote working and how best to engage and motivate team members in that environment and more generally too.’
  • Excellent – really useful.’
  • Very useful tips on remote management.’
  • ‘Warm and engaging.’
  • A very engaging trainer’.
  • ‘Very useful and good use of team break-outs.’
  • ‘Good session.’
  • ‘Excellent course!’
  • ‘I thought it was very well paced and informative. I really enjoyed the models Scott used and thought he anticipated our questions as we went through.’
  • Very useful, helped focus ideas.’
  • ‘Thought the information was pragmatic, engaging and considered. The interaction was also good.’
  • ‘Great session.’
  • ‘Really useful.’
  • Very enjoyable, good engagement through chat and use of polls.’
  • ‘Good presentation style, nice to share personal experiences with the management tips mentioned.’
  • This really hit home for me after having a call with a member of staff at 7.30 this morning who was intending on leaving the business – the methods talked about really reflected how I handled this situation and shows me I’m on the right track.’
  • Very well delivered – good pace – great nuggets of information both on screen and in the slides!’
  • Spot on!

To discuss which management and personal effectiveness modules would best suit you, just give us a call on 01582 463460 and we’ll be happy to talk you through the options.