Few of us are naturals when it comes to having honest conversations, especially around giving and receiving feedback.
We struggle to find a path between being too direct and confrontational, as against softening our message so much that it gets lost in an emotional fog.
We need to structure information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. We need a toolkit we can use on a day-to-day basis to build an honest, open working culture with those who report to us – and, indeed, with those to whom we report. This very popular programme is the answer.
- Understand what honest conversations are and why they’re important
- Be able to identify and manage your emotions
- Be able to use a variety of techniques for structuring honest conversations
- Learn how to get key messages across, with empathy and compassion
To discuss which management and personal effectiveness modules would best suit you, just give us a call on 01582 714280 and we’ll be happy to talk you through the options.