Emotional intelligence

IQ may get you hired, but it’s EQ that gets you promoted

Rational, problem-solving intelligence is not enough.

You need EQ – the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions – as well.

Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times. This session will help you explore what it means for you and understand how to use it to make your life easier, less stressful, more successful.

What’s in it for you?

  • Get to grips with the different elements of emotional intelligence and appreciate their importance
  • Identify your own emotional intelligence ‘blind spots’
  • Learn how to use emotional intelligence to bring out the best in others
  • Be able to cope with disappointments, challenges and obstacles more effectively
  • Know how to demonstrate empathy in a wide range of situations
  • Discover how to ‘read’ the ‘silent messages’ other people send out and know what they’re really saying
  • Find out how to give emotionally intelligent feedback that people can take on more easily

Workshop outline

(Full-day version, 9.30 – 5.00)

1 Why emotional intelligence (EQ) matters

  • The origins of EQ and the thinking behind it
  • The business case for EQ – making the difference between good and great
  • The relationship between EQ and IQ
  • The value of developing your emotional intelligence from a personal and professional perspective
  • Welcome, agenda and personal objectives
  • Test your own EQ – a simple tool to establish your personal strengths and development areas

2 Test your own EQ

  • A simple tool to establish your personal strengths and development areas

3 Where do emotions come from?

  • The physiology of emotion
  • The value of thinking of emotions as ‘messages’ – and responding to them appropriately

4 The EQ model

  • Introduction to the factors that make up Emotional Intelligence
  • Getting to know the four-quadrant EQ model: self-awareness, self-management, social awareness and relationship management

5 Exploring self-awareness

  • Self-awareness as the door to self-control
  • How seeking honest, constructive feedback from others can give us a more accurate perspective on how we come across
  • Tools to monitor your own emotions in a variety of different situations to increase your self-awareness

6 Managing your emotions

  • Learning to take control of your emotions – instead of being a victim of them
  • Developing behavioural flexibility
  • The mind/body connection
  • Manage impulsive feelings – and harness the power of positive emotions
  • The power of visualization
  • Managing motivation
  • Practical activities to help you notice and manage your emotions in the moment

7 Developing social awareness

  • Recognising and understanding other people’s emotions
  • Showing sensitivity and understanding the needs and feelings of other people
  • Developing awareness that others from different countries and cultures may have diverse perspectives and opinions. Being prepared to challenge bias, intolerance, prejudice and stereotyping
  • Learning to read a group’s emotional currents and power relationships. Understanding the forces that shape the views and actions of clients, colleagues and competitors

8 Enhancing relationships

  • The importance of interpersonal skills – how to connect with people and build rapport with them
  • Trust, reliability and empathy
  • Active, reflective listening
  • Using emotions to influence and inspire others

9 Dealing with difficult people and difficult situations

  • Staying controlled and unflappable in time of stress and tension
  • How to resolve disagreement and conflict easily and effectively
  • Dealing with strong emotions such as anger and frustration

10 Using EQ at work

  • Practical techniques and strategies for using EQ effectively in a range of situations, including meetings, negotiations, appraisals and presentations
  • Sending Emotionally Intelligent emails

11 Actions and next steps

  • Review
  • Personal action planning
  • Next steps

‘Emotional intelligence’ is one of our five most popular ‘modules’ and Scott Rumsey is one of our most popular trainers. See some of the feedback he’s had recently from delivering this module both virtually and face-to-face:

  • ‘Useful course for applying skills of emotional intelligence in daily life.’
  • Thought-provoking course that invites you to evaluate your approach to situations that grind your gears.’
  • Great insight into EI and how to apply, backed up with online support for applying further.’
  • ‘Very informative with some excellent take-aways for self-development. Thank you.’
  • ‘I thought it was very insightful and interesting to learn about how EQ works and how I can adapt it to myself to situations.’
  • ‘Very interesting – especially when dealing with customer service. Listening to the other person is so important so you get an insight as to what their real issue is.’
  • Punchy and very useful. Really thought-provoking and provided clear strategies and activity to share more widely rather than just words!’
  • Engaging.’
  • ‘Really enjoy Scott’s style of presentation and his honesty when giving personal examples of situations.’
  • ‘Very short session of 45 minutes, concise and to the point.’
  • ‘Loved the stories, session, frameworks /models. So well presented, spiced with stories. Thanks so much again, Scott!
  • ‘Very well structured, insightful and informative. Best web session I have attended anywhere this year – Scott is a talented virtual facilitator.’
  • ‘Really interesting presentation – well delivered. I have seen a lot of this before but really nice to see it captured again within a COVID-19 theme. Reinforced a lot of points I forgot about. I will definitely use the 3As from now on – a great way to stop reacting immediately. Delighted and well done.’
  • ‘A very helpful and tightly-focused session providing a great recap of some concepts and tools I’d previously encountered, but which it never hurts to revisit often! It’s obviously a very different and much more compressed experience over Zoom than “in a room” for trainer and participants alike. But the immediacy of the online chat and sharing of resources has its own unique value and sense of shared space (albeit more briefly than if one was attending in a physical place). In its own way, I think the session gave its own empathic insight – everyone keen to attend and contribute because emotional, financial, relationship and other key pressures are all so “present” right now during the pandemic.’
  • Great session – Scott always presents content well. I like the interaction between the trainer and the attendees.’
  • ‘Very enjoyable.’
  • ‘Enjoyed the session. A good reminder of some models I’m already familiar with but also some nice introductions into some models I haven’t been introduced to before: Perceptual Positions. 3As.’
  • ‘The session was concise and insightful.’
  • ‘Enjoyable.’
  • ‘Just about right. Good to take another look at this now that we don’t have those face-to-face meetings.’
  • Great content, great balance of providing information and engaging participants.’
  • Brilliant session. Very simple to follow with some great tips and tools that are easy enough to implement.’
  • ‘A good moment to think about how you impact on others and how empathising is different to sympathising.’
  • ‘A good insight in to how to observe others better so that you can be better (at work and as a person).’

To discuss which management and personal effectiveness modules would best suit you, just give us a call on 01582 463460 and we’ll be happy to talk you through the options.