Coaching skills for line managers

Practical tips for everyday coaching ‘in the moment’

Performance coaching develops people’s capabilities, improves effectiveness and enhances productivity.

It also encourages ownership and responsibility, leading to staff being happier and more motivated.

Managers will leave this programme with lots of tools and techniques they can use immediately – together with increased confidence in their ability to develop people effectively.

What’s in it for you?

  • Understand what coaching is and isn’t
  • Recognise the value of using a coaching style on a daily basis
  • Enhance your questioning and listening skills
  • Practise giving and receiving feedback using coaching
  • Know how to adapt your coaching style to match individual needs
  • Learn how to use the GROW model of coaching
  • Using structures to create new habits or behaviours

Workshop outline

(Full-day version, 9.30 – 5.00)

1 What is performance coaching?

  • An essential management skill
  • Coaching, mentoring, training and counselling – what’s the difference?
  • Benefits of coaching
    • To the individual
    • To the manager
    • To the organisations

2 When to coach, when not to coach

  • Recognising ‘coachable moments’
  • The challenges of ‘top-down’ change
  • Using coaching when someone has a problem or question

3 Key coaching skills – and when to use them

  • Effective questioning
    • The NLP model of communication
    • Questioning exercise
  • Effective listening
    • Listening exercise
  • Giving feedback using coaching
    • The See/Saw model
  • Motivation using coaching

4 Structuring a coaching session

  • Focus
  • Outcomes
  • Beginning > middle > end
    • Coaching for motivation exercise

5 Using the GROW model

  • Sir John Whitmore’s model
    • Goal
    • Reality
    • Options
    • Way forward
  • ‘Homework’
  • Adapting GROW to ‘coachable moments’

6 Making coaching sustainable

  • Using ‘structures’ to create habits
  • The power of habit: cue > routine > reward
  • Increasing choice
  • Using coaching ‘experiments’ to deal with the ‘fear of failure’
  • Creating a coaching culture

7 Actions and next steps

  • Review
  • Personal action planning
  • Next steps

‘Coaching skills for line managers’ is one of our five most popular ‘modules’ and Scott Rumsey is one of our most popular trainers. See some of the feedback he’s had recently from delivering this module both virtually and face-to-face:

  • Brilliant, lots of information and great help.’
  • ‘Very informative and great fun.’
  • ‘It brought the importance of coaching to life by giving us practical uses of this method in managing members of our teams. Real-life situations were explored, which was very useful.’
  • ‘Very informative course and good insight into how to gain and adapt coaching skills.’
  • ‘Highly interactive, thought-provoking and informative.’
  • This is a great course. I think a lot of people have a certain perception of what the training would entail but once you’re on it, you quickly realise how informative it is. It’s very interactive, sparks discussion and the material is very useful too. Thank you.’
  • ‘Trainer very knowledgeable and took the time to explain every aspect of the training in detail.’
  • ‘Great deal of knowledge and made the workshop easy to follow and understand.’
  • Engaging trainer, knowledgeable and very nice.’
  • ‘Good – clear instructions given and trainer was very knowledgeable.’
  • ‘Trainer very good – the exercises we did kept us on our toes and it was not just the trainer talking at us – our opinions and suggestions were asked for and listened to. Thank you.’
  • I would recommend this to another manager if they wanted to encourage their team members to think for themselves.’
  • ‘It’s very helpful and provides you with key knowledge that can be used every day in and out of work.’
  • ‘An excellent course to learn how to coach and have the time to talk with someone else to test out the skills.’
  • ‘Reinforces good coaching behaviour.’
  • ‘Thought-provoking.’
  • Very worthwhile, with a practical session to practice coaching.’
  • ‘This was very useful and productive.’
  • ‘Good overview and helpful ideas.’
  • ‘Very good trainer, who keeps the conversation flowing.’
  • ‘Very good coach.’
  • ‘Another excellent course run by Scott – thank you.’
  • ‘Interesting and easily understood.’
  • ‘Scott has a great, great presentation style, experienced and knowledgeable.’
  • ‘Patient and knowledgeable trainer.’
  • ‘Sound understanding of topic with practical tips for application.’
  • ‘Very knowledgeable.’
  • ‘Good course and good feedback.’
  • Great short course with good tools and tips (and practice).’

To discuss which management and personal effectiveness modules would best suit you, just give us a call on 01582 463460 and we’ll be happy to talk you through the options.