Scott Rumsey

Cyrus

Scott is a Lead Consultant at Maximum Performance. A very experienced and enthusiastic international trainer, facilitator and coach, he relishes the opportunity to help managers succeed in their roles and careers. His prime aim is to encourage managers to get the best out of their people by understanding how they want to be managed and what motivates each individual. He has helped a range of organisations achieve their objectives across private, public and not-for-profit sectors using facilitation, team building and coaching interventions.

Working as a Learning Facilitator for NatWest, Scott worked with a wide range of business units and their team members. He has worked on a number of transformation projects, both inside and outside the bank. Within Natwest he led a project looking at reducing the then long waiting times for customers in branches. This resulted in implementing a number of solutions that cut waiting times and queues by 50% in his unit. Scott and his team were recognised for their efforts, receiving an internal Quality Improvement award for their successful project.

Outside NatWest, Scott has worked on large management development programmes as part of transformation projects and these have included working with Costa Cruises (part of the Carnival Cruise group), Lloyds Pharmacy (part of the Celesio group) and Great Western Railway.

Scott has delivered training for numerous clients on behalf of Maximum Performance (and its sister company, The In-House Training Company), including Stevenage Leisure, easyJet, D B Schenker, Taylor Wessing, British Dental Association, North Herts Homes, Atlas Copco, Sofa.com, SoleTrader, Pay Point, Sage UK, Davies Tapes, Hochiki Europe (UK) Limited, Royal Borough of Greenwich, Living Ventures, Moon Beever Solicitors, Restons, Hertfordshire Chamber of Commerce, En Route, The Ship’s Photographer (Services) Ltd, Essendon Country Club, Capel Manor College, Flow Energy, Urgo Medical, Executive Offices Group, The Royal British Legion, De Lage Landen, Geodis, Northampton Borough Council, Oxford City Council, Decoglaze, UK Power Networks, Brockwells Forestry, etc, etc

Scott is a great advocate of finding the best in people and applying a positive psychology coaching approach to his work. He is a Neuro-Linguistic Programming (NLP) Master Practitioner and an NVQ Assessor and Internal Verifier. He is also accredited to deliver Facet5 and DISC Insights feedback. Constant personal development, particularly in the field of motivation and how we think, has helped Scott to explore and use different approaches in his work. Above all else he believes in applying a practical application of the best practice he advocates.

In addition to structured development programmes, Scott has delivered numerous ad hoc interventions recently, including sessions on:

  • The role of the manager
  • Performance development review conversations
  • Essential management skills
  • Advanced management skills
  • Coaching skills for managers
  • Executive coaching
  • Sales management skills
  • Management in a day
  • Dealing with conflict and difficult conversations
  • Making effective use of your time
  • Emotional intelligence
  • Facilitation skills
  • Giving and receiving feedback
  • Team leader best practice
  • Communication skills for customer service

Feedback from clients / participants

Sample client feedback

‘Scott was encouraging, friendly, open to all ideas and issues & made the course extremely enjoyable. The pacing of his presentation was great and he spent enough time on each subject but knew when to move on.’
– Emily Burnham, Management course participant, The Wordsworth Trust

‘Excellent training style, I have previously felt very uncomfortable in other course run by others. This was not the case here at all. I felt relaxed and he kept me interested throughout.’
– Anna Cannal, Management course participant, Specialty Coffee Association

‘Scott was very welcoming and helpful. I was skeptical about coming to the course at first but now I feel I sufficient takeaways to make it worthwhile – that has to be to the credit of the trainer.’
– James Brown, Head of Client Services, Compeer, a Management course participant

‘Excellent interaction with audience to keep interest levels and ‘facilitate’ learning. Good team building exercise as well as learning practical tips to use in sales process.’
– Deborah Saunby, Sales Manager, Software Europe Ltd

‘A little feedback from our session: I’ve had an absolutely amazing two weeks, it’s just like the fog has cleared, I can’t tell you how grateful and excited I am about this… We’ve landed enough work now over the next 4 months to give me time to really nail the strategy and have it working over the next couple of months and drive the whole strategy forward… The brakes are off and it’s full blast accelerator time!!!!! Thanks a million.’
– Charles Barnascone, Managing Director, Infinite Possibilities Ltd

‘Thank you for all your outstanding work. Your flexibility and objective driven focus has made you a strong member of our team. We are proud to have you on board as one of our faculty.’
– Peter J James, Director, Contract Education Services, Johnson & Wales University, Miami, USA

‘Thank you for sharing your tips with us. I enjoyed the course and this will surely help me in performing my tasks. I salute you for a job well done.’
– Crew manager, Costa Marina (cruise ship), a Management course participant