Kate Young

Kate is recognised as an excellent communicator, trainer and coach. Her approach is centred on the people aspect of any situation and she encourages participants to look at situations through the eyes of others. She specialises in helping people to manage change and make it work for them around the following areas:

  • Managing and communicating change
  • Delivering excellent customer service
  • Management development
  • Personal development

Kate’s focus is on clear communication which forms the basis of all successful interaction with others. Her first-hand experience of communicating change in a variety of industries, together with her customer relations and public relations background in the water industry, enables her to draw on real-life situations as learning points – both good and bad. Kate’s open, sharing nature and flexible approach ensures lasting partnerships with her clients. Her training style is informal, participative and fun.

Kate’s career began in the water industry in customer and public relations. She specialised in communications, media relations and event management. People management experience followed, where she met the challenge of building a cohesive and self-managed team during a time of significant change in the industry. During this time she delivered management development training and coaching to first-line managers, senior managers and directors. On leaving the water industry, Kate joined a very successful consultancy company, where she spent six years as a communications and change consultant. She worked closely with clients in the transport, national health and energy retail sectors on major business change projects.

Kate set up her own practice as a freelance consultant in 2006, designing and delivering people management and ‘soft skills’ training whilst still maintaining her change communication specialism. She works in both the public and private sectors with clients such as Autoglass, RWE npower, Southern Water, and the Ministry of Justice. As an Associate of Maximum Performance, Kate has also worked with UK Power Networks, the NHS, Geodis, Central Bedfordshire Council, Coventry University, CAFCASS, Peterborough City Council, and the Wellcome Trust.

Kate’s management and people development workshops and sessions centre around building confidence and taking away the mystery of how to manage yourself and your teams, eg:

  • Dealing with conflict / difficult conversations
  • Managing feedback
  • Effective listening and communication skills
  • Making effective use of your time
  • Presentation skills
  • Facilitation skills
  • Chairing meetings effectively
  • Agile working
  • Building internal and external relationships
  • Performance development review conversations
  • Communicating change

Kate is based in Peterborough and works in London and across the south-east, East Anglia and the Midlands.