The Maximum Performance Management Development Programme 2020-21

16 bite-sized modules, delivered in 8 days, over 8 months, with 1 focus – YOU!

A practical approach to managing yourself and those around you, this unique bite-sized programme will help you step up and make a difference. Aimed primarily at new and aspiring managers (although also a very good refresher for managers who have not been through a structured development programme before), the programme takes a ‘bite-sized’, modular, approach which gives you plenty of tools and strategies for dealing with everyday challenges in the workplace as well as the opportunity to learn from others’ experiences, reflect on your own, and benefit from the inspirational advice and guidance of an expert trainer, Cyrus Cooper.

View our interactive booklet!

MDP brochure 2020 (open prog cover)

Or download a printer-friendly version of the interactive booklet’s content HERE.

Spring 2020 programme dates
  • Modules 1 & 2: Understanding yourself and others / Your role as a people manager – 1 April 2020
  • Modules 3 & 4: Effective delegation / Managing your time – 5 May 2020
  • Modules 5 & 6: Giving and receiving feedback / Influencing and negotiating – 3 June 2020
  • Modules 7 & 8: Coaching skills to develop others / Running effective meetings – 2 July 2020
  • Modules 9 & 10: Presence and communication / Presentation skills – 8 September 2020
  • Modules 11 & 12: Managing working relationships / Problem-solving and decision-making – 6 October 2020
  • Modules 13 & 14: Managing through change / Taking a strategic view – 4 November 2020
  • Modules 15 & 16: Managing performance / Programme review – 3 December 2020
Autumn 2020 programme dates
  • Modules 1 & 2: Understanding yourself and others / Your role as a people manager – 15 September 2020
  • Modules 3 & 4: Effective delegation / Managing your time – 22 October 2020
  • Modules 5 & 6: Giving and receiving feedback / Influencing and negotiating – 19 November 2020
  • Modules 7 & 8: Coaching skills to develop others / Running effective meetings – 9 December 2020
  • Modules 9 & 10: Presence and communication / Presentation skills – 14 January 2021
  • Modules 11 & 12: Managing working relationships / Problem-solving and decision-making – 11 February 2021
  • Modules 13 & 14: Managing through change / Taking a strategic view – 18 March 2021
  • Modules 15 & 16: Managing performance / Programme review – 22 April 2021

Most organisations set their new managers up to fail.

They don’t do it deliberately, of course, but they do keep doing it. We’ve all been there. We get promoted to our first management role not because we have shown proficiency in managing people, but because we are good at achieving targets, KPIs, goals, etc. We are technically proficient. And why do organisations promote the technically proficient? Because organisations are not great at succession planning and because they look for the wrong skills set when appointing new managers.

Lack of succession planning means that appointments are made on a reactive basis, without time to prepare people for the appointment. So, managers are appointed because of their technical proficiency, not because of any sign of management skills or a passion for leading a team. Remember, too, that most people’s reason for leaving a job has nothing to do with the money – it’s usually because they have no respect for their manager.

So, are you going to keep letting your new managers – and the people they manage – down? Or are you going to do something about it? Here’s an opportunity for you.

After years of running bespoke management development programmes on an in-house basis for a wide range of organisations – public sector, private sector, voluntary sector, large and small – we distilled the most common issues that managers struggle with and have designed a unique, modular, open programme to address just those issues. The programme takes a structured approach over six to eight months, dealing with all the key topics in ‘bite-sized’ fashion, roughly one day a month. It’s a very experiential, stimulating, challenging programme that requires the participants to do ‘bite-sized’ assignments (‘pre-work’) in preparation for each module. The programme starts with a psychometric profile (Facet5) and gives lots of opportunity for skills practice and feedback in a supportive environment.


Price and how to book

  • ‘Early bird’ price: £2,495 + VAT per person (for all bookings received by 31 January 2020 for the Spring intake and 10 July 2020 for the Autumn intake)
  • Standard price: £2,995 + VAT per person
  • 25% discount for second place booked
  • 50% discount for third place booked (maximum three participants from any one organisation per programme)

To book, please complete the form at the bottom of the page and email it to



Understanding yourself and others
(Pre-work – personal profile)

  • Welcome and introductions
  • Your values and what is important to you
  • An introduction to Facet5 and your report
  • Your preferences
  • Your communication strategies
  • Learning review


Your role as a people manager
(Pre-work – feedback on your management style)

  • Your experiences of being managed
  • Setting expectations
  • Situational management
  • Managing your team through stages of maturity
  • The shadow of a leader
  • Motivating others
  • Learning review


Effective delegation
(Pre-work – 9 steps of delegation)

  • Is your team ready?
  • Setting the right climate
  • A team assessment
  • Separating the task from the person
  • Seeing delegation as a cost-cutting tool
  • Your delegation plan
  • Learning review


Managing your time
(Pre-work – time log)

  • Time traps
  • Dealing with procrastination
  • Are your efforts aligned?
  • To-do lists
  • Prioritising effectively
  • The urgent / important matrix
  • The OATS principle
  • Learning review


Giving and receiving feedback
(Pre-work – what your team appreciate and what they don’t!)

  • What stops us giving and receiving feedback?
  • What is your body saying?
  • Skills required
  • Don’t be vague…
  • Planning a feedback session
  • Practising your skills – SEE-SAW model
  • Review of learning


Influencing and negotiating
(Pre-work – influencing questionnaire)

  • Influencing power bases
  • Your personal network
  • Influencing effectively in meetings
  • What type of negotiator are you? A practical exercise
  • Negotiation self-assessment inventory
  • 5 strategies for influencing and negotiating
  • Review of learning


Coaching skills to develop others
(Pre-work – case study)

  • What is coaching?
  • The spectrum of skills
  • Stop giving the answers!
  • The coaching game
  • Coaching each other
  • Coaching is empowerment
  • Review of learning


Running effective meetings
(Pre-work – experiences of meetings)

  • Why do we have meetings?
  • The role of the chair
  • Dealing with challenging situations
  • A strong opening – setting the scene
  • The meeting process
  • PIMS – getting involvement in meetings
  • Review of learning


Presence and communication
(Pre-work – communication questionnaire)

  • What gives us confidence?
  • Developing assertiveness
  • Use the LADDER
  • Your voice / tone / body language
  • Making an impact
  • Review of learning


Presentation skills
(Pre-work – self-assessment)

  • Preparation is everything
  • Structuring your talk
  • Audience research
  • A case study
  • Controlling your nerves
  • Practice, practice, practice!
  • Feedback on your presentation
  • Review of learning


Managing working relationships
(Pre-work – a stakeholder analysis)

  • Managing upwards
  • Powerful stakeholders
  • The Strengths Deployment Inventory (SDI)
  • Review of learning


Problem-solving and decision-making
(Pre-work – a case study)

  • A practical challenge
  • The brain and decisions – emotion v logic
  • Cause and effect model
  • A case study
  • Review of learning


Managing through change
(Pre-work – identifying organisational changes)

  • Being an effective change agent
  • The change transition curve
  • Forcefield analysis
  • Detecting and analysing resistance
  • Articulating your change agenda
  • Review of learning


Taking a strategic view
(Pre-work – reading on ‘prime focus’)

  • Operations v strategy
  • The ‘prime focus’ model
  • Strategic alliances
  • Looking after your customers
  • Blue Ocean Thinking
  • Writing your own strategy
  • Review of learning


Managing performance
(Pre-work – your performance management system (PMS))

  • Are you motivated by your PMS?
  • Setting clear goals
  • Writing SMART objectives – not as easy as you might think!
  • The role profile
  • Assessing behaviour
  • The success criteria
  • Review of learning


Programme review

  • Review of all modules and personal learning
  • Action planning
  • Programme close
Your programme director

Cyrus Cooper

Cyrus Cooper_b+wCyrus (Managing Director of Maximum Performance) designed this programme. An exceptional international trainer, facilitator and coach, he specialises in helping managers to focus on their roles and responsibilities with the aim of getting great results with the people they manage. He has helped organisations in the public, private and voluntary sectors to improve their performance through a range of interventions covering leadership challenges, motivational management and corporate and executive 1:1 coaching.

Cyrus is enthusiastic and practical in his approach. His strong facilitation skills and focus on his audience create a powerful learning experience. This comes through very clearly in his book, Brilliant Workshops, published by Pearson Education.

Your lead consultant

Scott Rumsey

Scott Rumsey photo (b+w)Scott is a Lead Consultant at Maximum Performance. A very experienced and enthusiastic trainer, facilitator and coach, he relishes the opportunity to help managers succeed in their roles and careers. His prime aim is to encourage managers to get the best out of their people by applying a positive psychology coaching approach, understanding how they want to be managed and what motivates each individual.

Scott helps a range of organisations across the private, public and not-for-profit sectors achieve their objectives using facilitation, team building and coaching interventions. He gets great feedback from a range of clients, including easyJet, S&P Global, D B Schenker, Stevenage Leisure, British Dental Association, North Herts Homes,, SoleTrader, Royal Borough of Greenwich, Living Ventures, Essendon Country Club, Capel Manor College, Flow Energy, The Royal British Legion, De Lage Landen, Geodis, Northampton Borough Council, etc, etc.

Consultant trainers

This programme is far too popular for Cyrus to be able to do all the deliveries himself. He can, however, advise you as to the most appropriate consultant trainer for your specific requirement.

AILEEN RALSTON is a highly experienced learning and development professional, originally with a finance sector background and now working with clients such as BP, Prudential, MoD and the Scottish Executive. Her ability to build relationships and inspire participants creates an extremely positive learning environment. She brings a wealth of personal experience to many situations. Aileen is based in Scotland.

ALAN ENGLISH is a highly experienced facilitator, trainer and coach, with 12 years’ practical experience in a public service background (Ministry of Justice) prior to forming his own consultancy in 2012. He excels in leadership and management development, team development, one-to-one coaching and facilitating action learning sets. Alan is based in Manchester.

AMANDA DUDMAN is a highly experienced coach and facilitator specialising in providing management development programmes, coaching and facilitation services to the public, private and VCSE sectors. Amanda works at all levels within organisations, from the board (or Elected Members, in local authorities) to front-line. Amanda is based in Milton Keynes.

KATE YOUNG is an outstanding communicator, trainer and coach. She specialises in helping people to manage change and make it work for them. Her career began in the water industry in customer and public relations before she moved into training and coaching and then becoming a freelance consultant, designing and delivering people management and ‘soft skills’ training whilst still maintaining her change communication specialism. Kate is based in Peterborough.

MELANIE WINDLE is an experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential. She has been involved in developing people for over 30 years. Melanie is based in Manchester.

NICK BLASDALE is an outstanding trainer with over 15 years’ experience in major ‘blue chip’ organisations. He worked in HR, training and sales management for such organisations as Honda, Raychem, WH Smith and Filofax before starting his own consultancy and training business in 1999. Nick is based in Somerset.

ROSANNE BERNARD has over twenty years’ experience working in blue-chip companies and in the public sector as an HR Manager, a trainer and a coach. A very popular trainer and coach, she now runs her own development practice focused on training, team development, coaching and facilitation as well as being a lead consultant for Maximum HR. Rosanne is based in Hertfordshire.

SHEILA MCALPINE is an independent consultant, trainer and coach with management experience in the public and private sectors and many years’ experience as a trainer, facilitator and coach. She acts as a catalyst, encouraging people to develop their skills so that they can continue to grow independently later. She has operated at all levels of management. Sheila is based in Hertfordshire.


International trainers

This programme is available for delivery on a global basis, using our international network of more than 140 associate trainers in more than 60 countries around the world, as shown in purple on the map.

The programme materials are available in Dutch, French, German, Italian, Spanish and Portuguese (we are currently delivering the programme in local languages in Austria, France, Germany, Holland, Italy, Portugal and Spain and in English in Sweden). Other languages available on request.

Where our the trainers are (with UK) - blank map

Fact file


Generally run as a series of sixteen ‘bite-sized’ modules, two a day, over a period of eight months, key features of the open programme include:

  • A psychometric profile (Facet5) for each participant (completed online before the start of the programme)
  • ‘Pre-work’ before each module, to ensure that all participants have addressed the issues in advance of each module, thereby allowing all the sessions to be run at the optimal level and speed
  • Individual and group exercises and skills practice sessions in each module, for truly experiential learning
  • Limited group size (minimum 6, maximum 12) to ensure the ideal participant: trainer ratio
  • High quality programme materials
  • ILM Development Programme certificate of attendance for each participant (which can be used as evidence for CPD purposes, where appropriate)


Who should attend?

The programme is ideal for:

  • All those being considered for promotion to their first management position
  • Any newly appointed manager
  • It is also a useful refresher for any manager who has been in
    post for a while but who has not had the benefit of attending
    a structured development programme

Previous participants have been in their mid-twenties right through to their early fifties. They’ve come from all sorts of organisations, large and small, in sectors such as media, leisure, central government, international development, energy, PR, accountancy, insurance, property, charities, etc, etc.

The programme appeals particularly to smaller organisations who do not have enough potential new managers at any one time to justify running a development programme internally.

Location and timings

All sessions are held at the British Dental
Association, 64 Wimpole Street, London W1G
8YS – a ten minute stroll from Oxford Circus /
Great Portland Street tube stations.
All sessions run as follows:

  • 9.00 onwards – registration and coffee
  • 9.30 – first module (with a break at 10.45-11.00)
  • 12.30 – lunch
  • 1.15 – second module (with a break at 2.45-3.00)
  • 4.30 – close

Buffet lunch, refreshments and materials included.

Price and how to book

  • ‘Early bird’ price: £2,495 + VAT per person (for all bookings received by 31 January 2020 for the the Spring intake and 10 July 2020 for the Autumn intake)
  • Standard price: £2,995 + VAT per person
  • 25% discount for second place booked
  • 50% discount for third place booked (maximum three participants from any one organisation per programme)

To book, please complete the form at the bottom of the page and email it to

Delivery options

The programme has been designed with a number of delivery options in mind:

  • It can be delivered for your organisation on an in-house basis, entirely ‘off-the-shelf’. We have a small team of specially selected trainers (ten of them, based around the country, from Somerset to Scotland) from whom you can take your pick (depending on location, experience or best ‘fit’ with your organisation).
  • Or we can deliver a tailored version for you. This might mean dropping or adding modules according to the audience’s learning needs; using a different psychometric; tailoring materials to incorporate organisational values, policies or processes; or perhaps changing the format in some way – whatever will work best for your organisation.
  • Or we can develop a completely bespoke programme for you. This might take some inspiration from the ‘flagship’ programme set out here, it might not – the choice is entirely yours.
  • And if you haven’t got quite enough people to justify an in-house programme, then the very popular open programme might be exactly what you’re looking for. It’s held twice a year, in London.

Can’t decide? Give us a call on 01582 714280 and we can talk you through the options.

ILM recognition

ILM_Logo_RECP_RGB_HIThis programme is recognised by the Institute of Leadership and Management as a ‘Development programme’. This is the benchmark of high quality leadership and management training.

On completion of the programme, participants receive a Development certificate from the ILM, recognising and celebrating their learning and achievement.


For an in-house programme clients can choose whether to have the programme ‘as is’ or whether to tailor it in any way. Our in-house approach gives organisations the full flexibility of a ‘pick and mix’ approach. You can choose the order of the modules that suits you. For example, you may want to have a performance management module aligned to your performance management framework and timescales.

You may also want to include your own sessions around our modules. If you currently have HR training and you want to include it then you can. We can weave it in to a full programme so all managers get a consistent approach.

You may want a launch event that sets out the expectations for the programme, where you invite the participants’ line managers to get buy-in so they understand what is going to be covered and where they can support.

You can also add new modules (we have lots to choose from…) or omit any of our modules, so if a ‘bite-size’ approach suits your business model then let’s have the conversation!

Your participants need to feel that this programme was written for them. By working with you and exploring what that looks and feels like, we can create a tailored Management Development Programme that is aligned to your values and behaviours, and set the evaluation and ROI against these.


‘The biggest compliment I can give the course is that I took it 15 years too late! I have been on a lot of training courses and this is by far the best.’

‘I am recommending this programme to a lot of people! I am saying that, This programme is different! It is interactive, it is refreshing and it changes the way you are as a manager and relational to people. The contents are extremely good and relevant.’

‘It’s a great programme. As a new manager, it’s given me a very comprehensive toolkit with which I can go back into the workplace and manage and develop my team.’

‘Not if but when! Course content is really good but the leadership and delivery from Cyrus was excellent. Highly recommend!’

‘I’ve learnt so much (this box isn’t big enough to list all) but my confidence as a manager has grown and evolved since learning new skills and being able to put them into practice.’

‘After each session, I have gone back to work feeling more confident, more motivated and better equipped to do my job.’

‘If I could have, I would have done this course years ago before starting my managerial career.’

‘Training courses can be dry and boring regardless of the content if not delivered with enthusiasm, Cyrus has it by the bucketload!’

An eye-opening experience – helps you to see what type of personality you have and the skills that you can use from your strengths to be a good manager. Cyrus is great at engaging you and keeping focus.’

‘The course is fun! It’s broken down into modules which help the learning process – there isn’t too much to take in at once!’

‘I am now able to be a more confident manager, manage my time better and help support others to succeed.’

One of the best training programmes I have attended. Helped me understand the person I am and the type of manager I want to be. The teaching mechanism is designed to keep you fully engaged and all programmes are relevant in day-to-day management life.’

‘It made me realise how little I knew about managing staff and interacting with others.’

‘The programme has helped me to become a manager.’

‘The course, which has been put together by Maximum Performance, has something for everyone. The modules are well thought out and well presented, including the use of games and quiz questions which really help to get the message across.’

‘I am a better manager; I know what my strengths and weaknesses are to enhance my skills.’

‘A lot of people talked about the confidence it helped them to build and I think Cyrus and Susie are a big part of this. The sessions are enjoyable and I have learnt things that will help me to progress both myself and others.’
‘Helped validate what I was already doing and has given me the tools to help in areas that I was lacking.’

‘I’ve applied a lot of the principles I learned in my everyday working environment, and my organisation has reaped benefits.’

‘I confess, having managed teams of people for several years, when my Managing Director signed myself and a colleague up for the course, I was unenthused to say the least. I thought I already knew all I needed to about management. I was wrong. This course has really helped me to identify the areas I need to focus on, for me and my team.’

‘Many of the exercises and assessments can be used as part of the team building and development work which is always occurring. In addition, my employers will benefit from my own improved skills and focus in various areas, including but not limited to, coaching, mentoring and leadership.’

‘The course was extremely interesting and informative. It taught me a lot about myself and how the role of a manager is about delegation and understanding both the needs of the organisation and the employees.’

‘The step-by-step approach to management skills makes the whole exercise easy to digest. The intervals between sessions give you time to apply what you’ve learned.’

‘Enjoyed every session.’

‘Well-paced, thought-provoking and enlightening course. Challenges your preconceptions of “good management” and provides you with the tools to enable your own strengths to come to the fore.’

‘The range of tools and methodologies used gives a very broad picture of the management development field. It was jargon-free and highly accessible, and very easily applied to day-to-day life back in the office.’

If you think you knew everything about management, think again. Even the most confident managers will pick up very useful skills, tools and tips from this course. The modules being split over multiple months gave me time to reflect and put into practice the skills received at each module.’

‘Lots of useful tools and guidance on how to get the best out of yourself and your staff. Attending this programme, I grew as a professional and a manager of people; it gave me more confidence to approach situations with different types of people more effectively.’

‘I learned much more about my values, drivers and skills. I learned how to best use these to lead a team, understanding how to best communicate with each individual to get stuff done! Team are more motivated as a result – better performance, understanding how people work, etc.’

‘The course is very well structured and scheduled over the period. It is very useful to have it once a month to have time to put into practice what was learnt in the classroom. In addition, the web-based platform was extremely helpful: make sure to make the most of that and you will keep yourself on track. All pre-work is extremely helpful so do take time to read all documents well in advance and be prepared.

‘I became unconsciously more confident at managing my team during the programme. Most tools have been very useful in and out of the classroom and I started to include them (consciously and unconsciously) in my daily job as a team manager.

‘I am now a more efficient manager who makes the most of the team’s capabilities and skills. Our efficiency has increased and team members become more independent.

Cyrus’s presentation and delivery of the programme has been remarkable!

This course is a fantastic way to learn more about yourself, your role as a people manager and how you can support others to grow within an organisation. It gives you the tools and confidence needed to succeed as an effective manager.

‘I gained a lot from attending the programme. I now feel more confident and equipped to effectively manage people. It’s been a great development opportunity and I have learnt so much about my strengths and areas for improvement. Every day I am finding new ways to apply what I learnt through this programme. I am better able to manage my team. I am better able to manage myself, which had made me more effective. I have a range of tools that I can apply which will support my organisation.

‘The programme offered opportunities to network with and learn from people from other organisations. It was well-paced – having a session every month meant that I had time to apply my learnings and share experiences. Thank you very much for this well-run course!’

How to book

Just complete and return the booking form and we’ll send you an invoice or VAT receipt as appropriate.

Please send your completed form to

Spring 2020 booking form

Autumn 2020 booking form

Our open programmes get great feedback. Give us a call on 01582 714280 if you’ve got any questions. If you’re interested in running this on an in-house basis for your organisation click HERE to see the brochure or give us a call on 01582 714280.