Coaching skills for line managers

All good managers use coaching to a certain extent. Some do it better than others. But then, some have had more training than others!

This two-day workshop will help you to take your coaching skills to the next level, making you an even more effective manager in the process. It will:

  • Enhance your understanding of the skills and approaches that underpin coaching excellence
  • Improve the quality of your coaching by leveraging the skills that you already have
  • Help you make your coaching conversations more effective
Learning objectives

By the end of this workshop you will be able to demonstrate:

  • Increased self-awareness of your own ‘coaching style’
  • A clearer understanding of what coaching is and when to use a coaching approach
  • Enhanced skills in developing rapport, listening, questioning, goal-setting and giving feedback

Anyone wishing to take their coaching to the next level:

  • Managers who use a coaching approach
  • HR professionals
  • Anyone considering moving towards a coaching qualification

The focus of this two-day workshop is on active learning through experiential exercises, skills practice, and feedback and group discussion. Each day contains a number of skills practice sessions (three on the first day, four on the second) which allow individuals to learn from three perspectives:

  • Delivering coaching
  • Experiencing coaching as a client
  • Observing and feeding back on a session

Coaching skills for line managers – workshop outline


1 Welcome and introduction
  • What will make the workshop worthwhile for you?
2 A coaching approach
  • What do we mean by a coaching approach? Myths and reality
  • Line manager as coach
  • When to coach / when not to coach

  • Experiencing a coaching approach
  • Group coaching exercise
    Coaching demonstration

3 An introduction to the four key coaching skills
  • Building trust and rapport
  • Active listening and powerful questions
  • Application: Skills practice – using powerful questions
  • Direct communication and giving feedback
  • Planning and goal-setting
  • Application: Skills practice – using the ‘Time to Think’ framework
4 The OSCAR Coaching Framework
  • The OSCAR model
  • – Outcome
    – Situation
    – Choices / consequences
    – Action
    – Review

  • Application: Skills practice – using the OSCAR model as a framework for a coaching conversation
5 Review and next steps
  • Reflections and action planning


1 Learning review
  • Sparkling moments
  • What underpins a good coaching approach – core competencies
  • Coaching and Business Partnering competence
2 Exploring possibilities and challenging with integrity
  • Heron’s Framework for ‘coaching styles’
  • Your coaching / communication style
  • Application: Skills practice – ‘popcorn’ coaching activity
  • The support / challenge matrix
  • ‘Stretching’ our clients – exploring possibilities to realise potential
  • Application: Skills practice – flexing our style to offer constructive challenge
3 What we are learning from neuroscience
  • Implications for a coaching approach
  • Solution-focused coaching
  • Application: Skills practice – OSCAR through the solution focus lens
4 Planning and goal-setting
  • GOT / WANT matrix – reflections on coaching strengths and areas for development
  • Application: Coaching conversations – personal development plan
5 Review and next steps
  • Reflections on learning
  • Commitments to action
  • Key learnings and take-aways


  • Review learning, address issues arising and have the opportunity for skills practice and feedback.

Download workshop outline here.

For a no-obligation discussion about running this workshop for your organisation please just give us a call on 01582 714280.