Enhancing our Ability to Foster the Coaching Relationship webinar

21 November 2019, 2:30 – 4:00

FREE – register HERE


When asked ‘what is the key ingredient that leads to a successful outcome with your clients?’ most coaches refer to the coaching relationship.

This is not surprising as research suggests that the relationship accounts for up to 40% of the coaching success.

However, there has been little exploration of how coaches foster the coaching relationship in practice. Elizabeth Crosse did some research on this recently, under the auspices of Henley Business School.

Her research has already been published in the International Journal of Evidence Based Coaching and Mentoring (‘A Q Methodology Study: How Do Coaches Foster the Coaching Relationship?’). In this free webinar, she shares her findings.

The webinar will give you the opportunity to explore the significance of her findings for how to establish, maintain and develop your coaching relationships. She will use the ‘relationship style framework’ for you to reflect on and explore how you can enhance your ability to manage the coach-client dynamic.

A note from Elizabeth

It’s no great surprise that my results suggested that there are different views on what is most important to fostering a collaborative coaching relationship. There was a consensus that creating trust and intimacy, presence, active listening, and responding to the ‘whole person’ play important roles in managing coach client dynamics. However, this was only part of the story. Previous studies have suggested that it is the ‘working alliance’ (encompassing three interrelated elements, goals, tasks, and bonds), rather than a specific approach or coaching technique, that underpins success. In addition to providing support for this theory, my research implied that coaches differ in the importance they place on each element. Some coaches emphasise the process elements, the contribution of the goals and task to relationship building. For others, it is more about focusing on the interpersonal aspect, the bond.

This led me to develop a ‘Relationship Style Framework’ which reflects a range of approaches to establishing, maintaining and developing the coaching relationship. Each style’s defining characteristics are influenced by where they sit on the process / client-led continuum and how much structure the coach creates in the collaborative partnership.

The purpose of the Relationship Style Framework is not to suggest that there is a ‘right’ style to managing the coaching relationship, or that you need to change your approach. It does, however, offer a way of exploring your beliefs and assumptions about the way you co-create the coaching relationship with clients. The aim is to help you reflect on the fit between the coaching context and how you enhance your ability to meet your client’s needs.


The webinar is presented by Elizabeth Crosse, Maximum Coaching’s Practice Director. She is one of the 1% of coaches in the world to have attained the coveted International Coach Federation (ICF) Master Certified Coach credential and is also a former Director of ICF UK. She has over 25 years of expertise in coaching and development in the UK and abroad, and has been a pioneer in introducing internal coaching to the Civil Service. Organisations and companies Elizabeth has worked with include 10 Downing Street staff, NHS, De Lage Landen, Housing Corporations, Royal Museums, BIG Lottery Fund, UK Power Networks, Trainline and Pearson Publishing.


This webinar will be held via Zoom, a free piece of software akin to Skype.

If you’re new to Zoom, please see the download instructions here.

Timing, etc
  • 21 November 2019
  • 2:30 – 4:00
  • This webinar will be held via Zoom, a free piece of software akin to Skype. If you’re new to Zoom, please see the download instructions here.
  • The webinar is free of charge, but do please register for your place in advance.

The webinar is free of charge, but do please register for your place in advance.

Any questions? Just give Helen Nuttall a call on 01582 714280.