Reception perfection!

The open event

A unique half-day workshop

09:30 – 13:00

The often-used phrase, ‘just the receptionist’, completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation.

This half-day programme with Candy Bowman has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect.

It will also help you get the most out of your working day.

Candy Bowman

Book online

Venue: British Dental Association, 64 Wimpole Street, London, W1G 8YS 

Dress code: smart casual

Reception perfection!

A half-day workshop

Learning objectives

There are five key benefits from attending this programme:

  • Enhanced understanding of the vital role of reception
  • Improved communication skills
  • Increased ability to deal with different types of customers and situations
  • Efficient and effective information flow within the business
  • Additional confidence

Who should attend?

Anyone who is relatively new to the role – including those who are required to cover reception – as well as more experienced staff who would welcome a refresher to consolidate and confirm existing skills.


A thoroughly enjoyable, very practical and relaxed half-day session (9.30 – 1.00), led by one of our most popular trainers.

Expert trainer

Candy is a highly experienced trainer who specialises in receptionist skills training. With a background in media sales, the music industry and managing service businesses, her clients come from an impressive range of sectors including legal services, media, leisure and hospitality, telecommunications, software systems, healthcare, engineering and the events industry. She has a registered trademark – ‘Putting a Smile on the Customer Interface’ TM. Feedback from Candy’s ‘Reception perfection!’ programme is always very positive, as the following comments from participants show:


‘Candy is so professional. Makes everything seem possible.’

‘Very professional. Went so quickly because I enjoyed the training.’

‘Learnt a lot on subjects that I wouldn’t think to ask about.’

‘Invaluable tips and suggestions to improve how you do your job and handle yourself at reception.’

‘Candy was very knowledgeable, very professional and a pleasure to learn from.’

‘Very, very good, interactive and lively. Answers questions raised with examples which really helps.’

‘Highlights human behaviours and gives more understanding as to how and why our reactions can influence our daily interactions with clients.’

‘Candy is funny, knowledgeable, interested in your point of view.’

‘Very interesting and certainly makes you think.’

‘This course makes you more aware of your role within your firm and gives you the knowledge and tools to improve both your awareness and the positive action you can take moving forward.’

‘Candy made me realise that a receptionist admin role is very important and should be valued by others. I feel more empowered and able to cope and be a better receptionist/admin.’

‘Really enjoyable, learnt a lot – beneficial.’

‘Motivates you and encourages you to be more assertive and valued.’

‘Full of useful information and strategies to help make the receptionist’s role more fulfilling.’

‘Really enjoyed session, worthwhile and thought-provoking.’

‘Candy is very good, knowledgeable – with the right amount of humour to make the course enjoyable as well as informative.’

‘Excellent communicator.’

‘Cannot wait to put it into practice!’

Workshop outline

1 Introduction

  • Course objectives
  • Why is a receptionist so important?
  • The challenges of 21st century communication
  • What makes an excellent point of Reception?
  • The importance of service standards
  • Who and where are our customers?
  • Good, bad and neutral ‘micro moments’
  • As a customer, how do you like to be treated? What makes people feel valued?

2 Communication mix

  • Differences between communicating face-to-face and over the telephone
  • The power of positive terminology
  • The importance of first impressions
  • Conveying welcome and efficiency
  • Information ‘leaks’
  • How accurate are your listening skills?
  • Taking and leaving messages
  • Considerations for how emails are received
  • Flexing to fit task or relationship inclined clients and colleagues

3 Confidence, assertiveness and dealing with difficult situations

  • What are the challenges in your role?
  • Qualities of assertive communication and behaviour
  • Assertive techniques
  • Constructive ways to say ‘no’

4 Pulling it all together

  • Summary of key learning points

Book online

Venue: British Dental Association, 64 Wimpole Street, London, W1G 8YS 

Dress code: smart casual

This workshop can also be run as a half- or full-day programme on an in-house basis. Click here for more details.

If you’ve got any requirements at all around reception training, please just give us a call on 01582 463464 to talk it through.