Emotional intelligence

The open event

A unique one-day workshop

Rational, problem-solving intelligence is not enough.

You need EQ – the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions – as well. Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times. Learn all this and more over the course of a day with expert trainer Susie Ashfield.

Full details below…

Susie Ashfield

Dates to book

Venue: British Dental Association, 64 Wimpole Street, London, W1G 8YS 

Dress code: smart casual

Emotional intelligence

A one-day workshop

This session will help you explore what it means for you and understand how to use it to make your life easier, less stressful, more successful.

Learning objectives

  • Get to grips with the different elements of emotional intelligence and appreciate their importance
  • Identify your own emotional intelligence ‘blind spots’
  • Learn how to use emotional intelligence to bring out the best in others
  • Be able to cope with disappointments, challenges and obstacles more effectively
  • Know how to demonstrate empathy in a wide range of situations
  • Discover how to ‘read’ the ‘silent messages’ other people send out and know what they’re really saying
  • Find out how to give emotionally intelligent feedback that people can take on more easily

Expert trainer

This workshop is delivered by Susie Ashfield.

Susie has worked as a voice-over artist for BBC, Sky, ITV1, Sony Pictures, Spotify and many more. Unusually, she used to combine this with working in the City as an insurance broker, managing a client body of high net worth and high profile clients in media television and film. She is now a full-time freelance trainer and coach, making the most of her unusual combination of acting skills and director-level business experience by specialising in helping clients to control and optimise their body language and non-verbal communication techniques, structuring presentations for effect, and giving the kind of vocal empowerment needed to both succeed and be seen to succeed.

Workshop outline

1 Why emotional intelligence (EQ) matters

  • The origins of EQ and the thinking behind it
  • The business case for EQ – making the difference between good and great
  • The relationship between EQ and IQ
  • The value of developing your emotional intelligence from a personal and professional perspective
  • Welcome, agenda and personal objectives
  • Test your own EQ – a simple tool to establish your personal strengths and development areas

2 Test your own EQ

  • A simple tool to establish your personal strengths and development areas

3 Where do emotions come from?

  • The physiology of emotion
  • The value of thinking of emotions as ‘messages’ – and responding to them appropriately

4 The EQ model

  • Introduction to the factors that make up Emotional Intelligence
  • Getting to know the four-quadrant EQ model: self-awareness, self-management, social awareness and relationship management

5 Exploring self-awareness

  • Self-awareness as the door to self-control
  • How seeking honest, constructive feedback from others can give us a more accurate perspective on how we come across
  • Tools to monitor your own emotions in a variety of different situations to increase your self-awareness

6 Managing your emotions

  • Learning to take control of your emotions – instead of being a victim of them
  • Developing behavioural flexibility
  • The mind/body connection
  • Manage impulsive feelings – and harness the power of positive emotions
  • The power of visualisation
  • Managing motivation
  • Practical activities to help you notice and manage your emotions in the moment

7 Developing social awareness

  • Recognising and understanding other people’s emotions
  • Showing sensitivity and understanding the needs and feelings of other people
  • Developing awareness that others from different countries and cultures may have diverse perspectives and opinions. Being prepared to challenge bias, intolerance, prejudice and stereotyping
  • Learning to read a group’s emotional currents and power relationships. Understanding the forces that shape the views and actions of clients, colleagues and competitors

8 Enhancing relationships

  • The importance of interpersonal skills – how to connect with people and build rapport with them
  • Trust, reliability and empathy
  • Active, reflective listening
  • Using emotions to influence and inspire others

9 Dealing with difficult people and difficult situations

  • Staying controlled and unflappable in time of stress and tension
  • How to resolve disagreement and conflict easily and effectively
  • Dealing with strong emotions such as anger and frustration

10 Using EQ at work

  • Practical techniques and strategies for using EQ effectively in a range of situations, including meetings, negotiations, appraisals and presentations
  • Sending Emotionally Intelligent emails

11 Actions and next steps

  • Review
  • Personal action planning
  • Next steps

Dates to book

Venue: British Dental Association, 64 Wimpole Street, London, W1G 8YS 

Dress code: smart casual

If you’ve got any requirements at all around emotional intelligence, please just give us a call on 01582 463460 to talk it through.