Kassam Jaffer

Kass b+w

Kass is a gifted trainer, facilitator, mediator, coach, workplace investigator and HR consultant with more than twenty years’ experience as an independent management/people development consultant.

His extensive client list includes such organisations as British Airports Authority; James Black Foundation; Stagecoach South West Trains; London Underground; Taylor Woodrow; Chambers Corporate Travel; Soho Gyms; Davis Accountants; South Central Trains; Dreamticket Holidays; Trinity House Light House Service; Avon Fire Brigade; Thames Valley University; Corey Environmental; Carillion Construction; Meggitt Aerospace; University College London (UCL); Quinetiq; Bindmans; Westminster City Council; East Midlands Trains; Network Rail; Balfour Beatty; Ministry of Justice; Youth Justice Board; Veolia Water; Department for Heath; Johnsons Apparel Master (JAP); Jungheinrich UK; First Great Western Rail; Veolia Water Solutions North America; World Federation (North America); University of Bath; Crown Prosecution Service; Rush Hairdressers; Sadara Chemicals (Saudi Arabia); Veolia Water Solutions Saudi Arabia; Keolis Amey Dockland, etc, etc, etc.

Key areas of expertise

Performance management

  • Working with clients to develop a strategic and an operational approach towards performance management as a result of the following:
  • establishing a culture where high performance becomes the norm
    – increasing leadership and managerial capability at all levels
    – shifting the performance management mindset amongst managers and employees
    – implementing an effective performance management process that is aligned with the business strategy and core values and which clearly defines standards, expectations and behaviours at individual, team, departmental and organisational level
    – creating empowerment and authority
    – increasing communication, collaboration and recognition
    – enhancing learning and development
    – stimulating employee engagement in order to get the best out of employees
    – developing policies and procedures that are relevant, up to date and integrated

Employee relations

  • Helping organisations manage capability and conduct issues
  • Acting as a point of technical reference for clients and provided expert guidance and practical support on a range of employee relations issues, ensuring compliance with the legislation and best practice guidelines, in the following areas:
  • – Performance management
    – Attendance management
    – Performance improvement
    – Managing discipline
    – Managing grievances

  • Advising clients on other areas of HR and employment law up to Employment Tribunal level

First line management development

  • Designing and delivering practical ‘in-company’ learning and development programmes for First Line Leaders, who make up more than 50% of the managers and oversee 80% of employees in most organisations
  • Key areas of focus – using the latest adult learning techniques – have included:
  • – Effective leadership and management behaviours
    – Performance management
    – Coaching skills
    – Motivating and engaging
    – Communication and consultation
    – Negotiation and influence
    – Diversity and inclusion
    – HR policies and procedures
    – Having difficult workplace conversations
    – Assertiveness
    – Managing self

Learning and development solutions

  • Conducting training needs analysis and audits to identify business issues to be addressed by specific learning solutions
  • Designing and delivering a range of practical ‘in-company’ learning and development programmes in the following areas:
  • – Leadership and managerial effectiveness
    – Performance management
    – Managing capability and conduct issues
    – Having difficult workplace conversations
    – Dealing with sensitive issues at work
    – Managing people in accordance with employment law
    – Managing conflict and difficult situations effectively
    – Train the trainer / Train the coach / Train the facilitator
    – Managing self

  • The approach underlying the above programmes has been partnership-based, working closely with the key stakeholders within each client business to ensure a ‘best fit’ quality solution aimed at meeting specific needs in order to improve business performance
  • Programme delivery of each of the above has been via the latest techniques – aimed at making learners feel empowered to make fundamental changes in attitudes, behaviours, processes and procedures when back in the workplace
  • All of the above programmes have been supported with quality literature and have included a review and follow-up, in order to ensure they meet the current and future requirements of the client business

Diversity consulting

  • Working with clients to develop holistic diversity strategies
  • Conducting organisation-wide diversity audits
  • Developing and delivering a range of diversity and dignity at work training workshops from Board level, right the way through to Senior / Middle and First line management. Also designing and delivering awareness-raising programmes for non-management employees.

In-company consultancy

  • Designing and delivering a range of in-company consultancy solutions for clients using a ‘client-centred’ approach, eg, developing a 360 degree feedback culture for one client and helping another client understand why their employees had scored so low in their annual Employee Attitude Survey

Independent workplace investigations

  • Employed by clients to conduct independent investigations – on their behalf – into allegations of gross misconduct, discrimination, bullying and harassment – followed by the development of fully comprehensive reports with conclusions and recommendations
  • Chairing independent disciplinary hearings and grievance hearings as the ‘hearing officer’ and arriving at decisions and outcome/s
  • Providing training and coaching on how to conduct investigations and hearings in a fair and reasonable way

Coaching, teambuilding, and 360 degree feedback

  • Conducting one-to-one management coaching
  • Facilitating various Teambuilding / Team development events using tools such as the Myers Briggs Type Indicator (MBTI), Belbin Interplace, Neuro-Linguistic Programming (NLP), Transactional Analysis (PAC), Situational Leadership and Solutions Focused Coaching
  • Designing and delivering 360 degree feedback solutions for clients and conducting the follow-up coaching

Workplace mediation

  • Conducting workplace mediation interventions, in order to help resolve interpersonal disputes using a facilitative mediation approach

Change management

  • Developing a series of competency based Leadership / Management Development programmes, as part of wide-scale culture change
  • Developing a Vision and Core Values and Behaviours framework for clients, as part of wide-scale culture change
  • Developing a high-impact Corporate Welcome programme – for new recruits – via blended learning, followed by an integrated induction process
  • Developing and facilitating a cultural intervention to over 3,000 staff, in order to help co-create a common culture within a 20 billion dollar petro-chemicals start-up in the Middle East
Qualifications, training and professional memberships
  • MA Human Resources – Diversity Management (CIPD accredited) (TVU, London 2008)
  • Qualified as an Accredited Conflict Coach (CAOS 2014)
  • Qualified as Workplace Mediator (ADRG 2013)
  • Qualified as Practitioner for MBTI – Myers Briggs Type Indicator (OPP –1998)
  • Qualified as Practitioner for Belbin Interplace (Marsden Consulting – 1998)
  • Accredited with various units NVQ Level 3 Training and Development (C+G 1996-1998)
  • BA (Hons) Business Studies – Service Industries (University of Westminster 1992)