Her previous roles include co-founding a training and consultancy partnership that focused on developing leaders and managers in private and public sector companies and as a consultant to head up learning and development for the Bermudian Civil Service. She joined the UK Legal Services Commission in 2000 where she became Head of Learning and Development, a senior member of the HR team responsible for setting direction and delivering strategic leadership development, talent managing and coaching solutions to create a high performance organisation. Over the last 10 years she has shared her experience with a number of public sector departments including the MoJ, Department of Health and DFID to help establish coaching cultures. She has trained over 2000 managers and leaders in coaching skills, resulting in improved personal and team effectiveness, greater staff engagement and a coaching approach to managing performance.
With over 20 years’ service delivery/ management experience, Joy initially qualified as a lawyer. She subsequently moved early in her career into management, at a dynamic award-winning international professional services firm. Ultimately she had strategic and management responsibility as head of a function, reporting to the Board. In this role she had day-to-day involvement in managing service delivery and led a team involved in the firm’s integration following a merger and strategic review. Joy also has personal Board/leadership experience as a Chair and a Director of organizations in the not-for-profit sector.
Coaching practice and coach training
Since running her own executive coaching practice, Joy specialises in coaching leaders to implement strategic change in their organisation and coaching individuals who are undergoing a change of career or role (eg, through promotion/ lateral hire/ retirement). Clients comment that Joy’s coaching style is approachable, analytical, perceptive/intuitive and supportive, whilst being challenging – with a dash of humour! She has coached leaders in many different sectors including financial services, legal and professional services, government departments and agencies, transport/logistics, education/research, new media and the not for profit sector. She has over 20 years’ experience in the design and delivery of training including for internal coaches. She has been a speaker, in the UK and internationally, at coaching and learning and development conferences and webinars and is the author of articles in this area. She has represented the ICF on Government and coaching industry committees in the UK, including the Learning Skills and Improvement Service: Coaching and Mentoring Panel, setting national standards in coaching, and the Coaching Bodies Round Table.
Professional qualifications / affiliations
- Professional Certified Coach (PCC) with the International Coach Federation
- Graduate of the Advanced Corporate Coaching Programme of Coach U Inc
- Certificate in the Psychology of Coaching; CIPD
- Certificate in Systemic Team Coaching
- Certificate in Advanced Facilitation Skills
- MBA (Distinction), Bath University
- LLB (2:1) and Solicitors’ Professional Examination
- Certified in Leadership EQ-i (measuring emotional intelligence in leaders) and MTQ48 (assessing mental toughness)
- Fellow of the Royal Society of Arts
- Member of Bath University Change Management Forum
Inspired? If you think Joy might be able to help you in any way, please just give us a call on 01582 714280 and we’ll put you in touch with her directly for a no-obligation discussion.