Elizabeth is our Coaching Practice Director. She is one of the 1% of coaches in the world to have attained the coveted International Coach Federation (ICF) Master Certified Coach credential and is also a former Director of ICF UK. She has over 25 years of expertise in coaching and development in the UK and abroad, and has been a pioneer in introducing internal coaching to the Civil Service. Organisations and companies Elizabeth has worked with include 10 Downing Street staff, NHS, De Lage Landen, Housing Corporations, Royal Museums, BIG Lottery Fund, UK Power Networks, Trainline and Pearson Publishing.
Her previous roles include co-founding a training and consultancy partnership that focused on developing leaders and managers in private and public sector companies and as a consultant to head up learning and development for the Bermudian Civil Service. She joined the UK Legal Services Commission in 2000 where she became Head of Learning and Development, a senior member of the HR team responsible for setting direction and delivering strategic leadership development, talent managing and coaching solutions to create a high performance organisation. Over the last 10 years she has shared her experience with a number of public sector departments including the MoJ, Department of Health and DFID to help establish coaching cultures. She has trained over 2,000 managers and leaders in coaching skills, resulting in improved personal and team effectiveness, greater staff engagement and a coaching approach to managing performance. She has also delivered more than 10,000 hours of one-to-one executive coaching to a range of public, private and voluntary sector clients.
She joined Maximum Performance as Coaching Practice Director in 2013. Her current work focuses on developing organisational coaching capability, including working with managers to build coaching skills and developing internal coaches for accreditation. Elizabeth provides one-to-one and team coaching, specialising in working with individuals who are moving through personal or professional transitions. She also offers individual and group supervision for internal coaches. For more on our coaching capability, please see the Maximum Coaching section of our website.
Elizabeth has presented at a number of national and international conferences on a range of topics concerning leadership, talent development and coaching. These include the USA Young Presidents Conference, EMCC Conference Sweden, ICF conference Switzerland and several CIPD conferences in the UK. Recently she has presented master classes on coaching and talent development at Roffey Park, ‘Civil Service Live’ and the NHS Leadership Forum.
Elizabeth holds Master’s degrees in Education and Counselling Psychology. She is accredited with the International Coaching Federation as a Master Certified Coach and is a qualified Coach Supervisor. She is a Fellow of the CIPD and a Master NLP Practitioner. She has full Level B certification by the British Psychological Society, and is certified to use a number of psychometric tools and profiling instruments, including MBTI, 16Pf, Hogan, WAVE and FIRO.
Sample client testimonials
‘I benefited particularly from the confidential, neutral and reflective space which enabled unrestricted exploration of some real fundamentals. This included establishing what’s important to me, life-line evolution, communication styles, taking charge of my own situation, coping with frustrations etc. Several useful challenges/steers gave me a “take-away” from each session. The most useful of these was the suggestion that assimilating my established psychological patterns (used in the course of music-composition) into my overall life-planning might help me through the initial stages of post-Civil Service life, something I would never have identified for myself.’
‘Looking back, it’s quite some achievement that over the course of just four sessions I developed a real sense of clarity and purpose in terms of what I need to focus on in the immediate future, and also an increased confidence and optimism in considering my options beyond the Civil Service.’
– SCS member of the Career Transition service
‘I have recently been awarded the Associate Certified Coaching accreditation by the ICF and have been reflecting on my own development and how it has been supported throughout this journey. I was fortunate to be on a coaching course with Maximum Coaching that covered a broad and challenging curriculum aligned with the ICF coaching competencies. Alongside I worked to gain my own coaching experience with a variety of clients. A programme of group and 1-2-1 coach mentoring wove these two learning threads together in a manner that made them greater than the sum of their parts. The discussion in these sessions encouraged a deeper consideration of my coaching practice by viewing it from the diverse perspectives of my group and our coach mentor. As a consequence I my preparation, delivery, and review of coaching has become more sophisticated and coach mentoring definitely helped in my preparation for ICF accreditation.’
– Dr Jeremy Hinks, University of Southampton
‘Elizabeth’s coach mentoring sessions have helped me to hold a mirror up to myself as a coach and challenge what I see, consistently increasing my awareness and self-knowledge.
In particular they have helped me to understand who I am as a coach, how I move beyond the problem to work with the person, and how my natural role in the drama triangle can influence my position as a coach – these reflections have persisted beyond the mentoring sessions to deepen my everyday practice, with noticeable results.
I have grown as a coach and in other aspects of my professional life as a result of these sessions. It’s a lifelong journey and this has been an insightful beginning.’
– Learning and Development Manager, Housing Association
‘Elizabeth has an honest and intuitive approach to the coaching process and coaching sessions that supported me in finding my way quickly to a proper understanding of my values and a much better understanding of myself. The changes I have made as a result of the coaching sessions have dramatically improved both my working and personal life.’
– Jenny Goodwin, Head of Secretariat, PRS for Music
Inspired? Take action TODAY:
If you would like to schedule a no-obligation consultation with Elizabeth and explore the ways we can help your organisation, either call us today on 01582 714280 or email Elizabeth on elizabeth.crosse @ maximumperformance.co.uk