ILM Level 5 qualifications in coaching and mentoring

Overview

By completing either of our Level 5 coaching and mentoring programmes (Certificate or Diploma) you will gain accreditation and qualification through the Institute of Leadership & Management (ILM). Both programmes are written and designed by a professionally trained and qualified coach and provide practising managers with the skills and knowledge they need to work as a successful and effective coach or mentor.

The programmes will give you a practical grounding in the difference between coaching and mentoring, together with an understanding of their purpose, role and contribution to developing individuals, groups and organisations as a whole.

After completing the programme you will gain not only accreditation and a recognised qualification, but the capability as a manager or leader to influence, guide and develop those around you through the power of coaching.

Learning objectives

This programme will help you, as an individual:

  • Get a critical understanding of the role and responsibilities of the workplace coach and mentor
  • Deepen your understanding of how coaching and mentoring can benefit an organisation
  • Be able to assess your own skills, behaviours and knowledge as a coach and mentor
  • Provide evidence of your own development as a coach and mentor through the qualification
  • Plan your further development
  • Plan, deliver and review coaching and mentoring in your organisation

This programme will help you, as an employer:

  • Ensure the managers you develop as coaches are properly equipped with the skills, knowledge and ethical understanding they need
  • Develop a coaching and mentoring culture in your organisation
  • Encourage managers to provide effective support for the development of others and improve their performance
Learning outcomes

At the end of the programme you will:

  • Understand the purpose of coaching and mentoring within an organisational context
  • Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
  • Understand the role of contracting and the process to effectively coach or mentor
  • Understand the principles of effective coaching or mentoring in practice and how to evaluate benefits
  • Be able to assess your own skills, behaviours and knowledge as a coach and mentor
  • Be able to critically review and reflect on the effectiveness of your own practice as a coach or mentor
  • Be able to demonstrate how you have developed and how you plan to develop in the future as a coach or mentor
  • Be able to plan and prepare for management coaching or mentoring programmes based on identified developmental needs and goals
  • Be able to undertake and record at least twelve hours (Certificate) and at least a hundred hours (Diploma) of formal coaching or mentoring activity with one or more clients
  • Be able to reflect on and review your own management coaching or mentoring practice
  • Be able to use supervision and reflective learning to develop and improve your own management coaching or mentoring practice (Diploma)
Audience

The programme provides a strong set of coaching skills to anyone who is a manager with significant responsibility for coaching and mentoring as part of their day-to-day role. Learners who are planning to move into a development role will also find the programme invaluable.

Format

There are three mandatory modules in this qualification, which you can take as either a Certificate or Diploma.

The first module enables you to understand the role and contribution of coaching and mentoring and to make a business case for it.

The second module gives you the ability to critically review your own personal qualities, skills and competence.

For the Certificate, the third module requires you to demonstrate your ability to plan, deliver and review at least 12 hours of coaching and mentoring in your workplace. For the Diploma, that is extended to 100 hours of coaching and mentoring, with multiple clients, and there is an added focus on using supervision and reflective review to develop your own practice.

The expert trainer: Charlie Warshawski

Charlie is a leadership trainer and coach, specialising in supporting organisational, team and individual change. He is a member of the Institute of Leadership and Management and a Member of the International Coach Federation. He offers 25 years of leadership and training experience, with a background that spans the commercial, education and voluntary sectors. He has worked in the UK, Europe and South America and can work in French and Spanish as well as English. Charlie specialises in providing:

  • Coaching programmes for leadership teams: one-to-one or in groups
  • Design and delivery of coaching skills programmes, including accredited qualifications
  • Communication, presentation and public speaking skills workshops
  • Conference presentations and keynote talks

Charlie delivers and administers this programme on our behalf via a recognised ILM provider.

Programme outline

Module 1: Understanding the skills, principles and practice of effective management coaching and mentoring
  • Agenda-setting – both for the course and to use as a coaching/mentoring tool
  • Recap of level 3 course, if appropriate
  • Coach – mentor – consultant continuum
  • Understanding the processes for coaching, mentoring, training and counselling; when to use each
  • Alternatives to coaching or mentoring
  • Management alternatives to coaching (skill / will matrix)
  • Creating a coaching culture in organisations
  • Risks and benefits of coaching/mentoring for the organisation
  • Other CPD opportunities
  • Designing a coaching programme monitoring process
  • Agreeing a contracting process with coachee and their manager
  • Understanding learning preferences
  • Self-reflective process for coaches and mentors, distinguishing between the two skill sets
  • Reviewing current skills of learners, to understand individual development needs
  • Understanding the main generic processes used for coaching and mentoring
  • Clarify the legal and practical aspects of providing coaching and mentoring
  • The effect that personal beliefs and values have on the coach / mentor’s approach to the task
  • Relationship-building with the client
  • Research on communication theories
  • Exploring issues of judgement and bias
  • Demonstrating confidentiality in the coaching and mentoring process
  • Review the Meaningful Conversations / Think Feel Know process for coaching sessions
  • Building a coaches’ and mentors’ toolkit (generic skills, frameworks)
  • Review a generic process for coaching or mentoring
  • Values and ethics considerations in coaching and mentoring
  • Relationships, structures, contracting, feedback, timeframes
  • Understanding the benefits of supervision
  • Empirical v evidence-based feedback
  • 5 levels of adopting a coaching culture
  • Analysis of impact of successful coaching or mentoring programmes
  • Creating management buy-in for the process
  • Commercial and cultural KPIs from the coaching and mentoring process
  • Research: cognitive behavioural coaching

 

Module 2: Reviewing own ability as a management coach or mentor
  • Self-reflection and skills analysis processes: generic and specialist
  • Understanding codes of conduct
  • Methods of respectful and appropriate challenge
  • 4 coaching skills to create self-awareness for the client
  • Understanding when and how to refer on; identifying borderline scenarios
  • Review of contextual listening skills
  • Understanding projection in the coaching conversations
  • 4 questions to drill down to create awareness
  • Structures for non-face-to-face coaching input
  • Understanding networking skills
  • Identifying content and process for a long-term personal development plan
  • Research trait theory

 

Certificate Module 3: Undertaking management coaching or mentoring in the workplace

The third part of the Certificate requires the learner to demonstrate their ability to plan, deliver and review at least 12 hours of coaching and mentoring in the workplace.

  • Outcome-based fact finds and coaching plans
  • Structuring individual sessions, coaching programmes and ensuring the two link together
  • Analysing and adapting coaching programmes between sessions
  • Coach’s self-reflective logs
  • Understanding relationships in the coaching and mentoring context
  • Modelling good practice of self-reflection in the coaching process
  • Research on the reflective practitioner concept
  • Completing post-session reflective logs

 

Diploma Module 3: Undertaking an extended period of management coaching or mentoring in the workplace

The third part of the Diploma requires the learner to demonstrate at least 100 hours of coaching and mentoring, with multiple clients, and includes an added focus on using supervision and reflective review to develop individual practice.

  • Outcome-based fact finds and coaching plans
  • Balancing organisational and individual needs
  • Understanding and interpreting assessment tools
  • Flexibility of coach to best support the needs of the client
  • Structuring individual sessions, coaching programmes and ensuring the two link together
  • Analysing and adapting coaching programmes between sessions
  • Coaches’ self-reflective logs
  • Practice feedback sessions
  • Setting up peer support processes
  • Linking feedback to personal development planning
  • Identifying best networking environment to develop coaching and mentoring skills
  • Offering support, in addition to receiving it; identifying development benefits by provision of support

 
For a no-obligation discussion about any of our courses please just give us a call on 01582 714280.